Bertera Chrysler Jeep Dodge Ram

Excellent customer service I liked all the service that they gave me. For sure I will recommend this dealer to other persons. They make me feel trusted and secure. I liked all the service that they gave me. For sure I will recommend this dealer to other persons. They make me feel trusted and secure. More

Great team Chris the sales manager is awesome and the salesman Carlos Torres went above and beyond to make my deal happen . I truly recommend this dealer. I am a Chris the sales manager is awesome and the salesman Carlos Torres went above and beyond to make my deal happen . I truly recommend this dealer. I am a regular buyer from them. More

angry inappropriate staff My husband and I scheduled to purchase a vehicle from you but when the woman I was speaking to, and going over the paperwork with began yell at me wi My husband and I scheduled to purchase a vehicle from you but when the woman I was speaking to, and going over the paperwork with began yell at me with a raised voice it all fell apart. I was asking her several questions. She kept calling me sweetie and honey and dear which i felt was a bit inappropriate. I am not a little child. Nevertheless I overlooked it and wanted to go over paperwork .She wanted me to pick an extended warranty. I was not interested, She kept pushing the subject. I finally told her she could price them out for me and give me all the information on them But I likely would not pick one, I feel they are generally overpriced. I questioned her about an insurance paper.She answered my question I told her we would make sure the vehicle was insured before we drove away with it and moved onto the next paper in the stack. She kept pressing the issue with me two more times both times I told her yes, we would make sure the vehicle was insured and I wanted to move on. She kept thrusting the page at me and telling me the same thing again. I said she was like a broken record I had already answered her yes. She raised her voice, yelling at me that I was very rude. She stood from her chair continuing to yell at me. I backed away, I gathered my things I walked out. She hastened around me to run to a man claiming to be the manager and told him her story. He then challenged me instead of trying to ease the tension. I told him she raised her voice with me, he said" I doubt that" and told her to not allow the sale to go through. I tried to explain that I was indeed yelled at by her. My son approached me as your two employees were arguing with me and pointed out that the "manager" just cut me off and did not listen to me. which they were accusing me of doing and the manager lost his temper. He began to raise his voice and demand we leave. He ripped my check which I believe your dealership already cleared from my bank and thrust it back at me and said I was trespassing. When I asked to speak top Carlos our awesome sales man. he said no we could speak to no one and we were to get out. You just lost a nearly $30,000 sale because your employees do not understand the most basic principal of commerce. The customer is always right. I will continue to write poor reviews and pursue this. If my check did indeed already clear the bank then you will also have a lawsuit on your hands. You have one heck of a problem to address at your dealership. How are you ever going to sell cars if this is how you treat customers? More

Great experience! I had a great experience at Bertera thanks to Connor Williams. He was very professional and did a great job. Got things done quickly and with a great I had a great experience at Bertera thanks to Connor Williams. He was very professional and did a great job. Got things done quickly and with a great sense of humor. I would definetly recommend this dealership thanks to him! I am loving my new Santa Fe Sport:) More

Double talk I was in to buy a used 2015 Jeep Compass last Week and signed documents and gave them a $200. Deposit. At the same time I lost my checkbook so the ne I was in to buy a used 2015 Jeep Compass last Week and signed documents and gave them a $200. Deposit. At the same time I lost my checkbook so the next morning I called to ask if they had found it and they hadn’t found it. At that time they told me the vehicle I wanted was sold! How do you do that??? So a salesman named Mark said he would make it up to me. I had an appointment at 1:00pm to do the financing. I was not happy. I went in and at the same time Marlan from Metro said he would give me a great deal. So I went into Bertera and this person named Mark started talking to me and I asked him how he was going to make it up to me several times and I would not stop until I got an answe and his answer was I’m going to give you 5 star customer service, I looked at him and said really? Then another salesman came over to talk to me. I asked to see the paperwork and he said no! I said your refusing me a look. He said he would give me a copy and I said I wanted to look at it he placed it out of my reach....finally he let me glance at it, he started talking to me about other vehicles one of them being a Mercedes and I looked at him and said they cost a fortune to fix. I said no I wanted a Jeep Compass high altitude. So I said well then I guess I should go to Metro and he said you don’t have to do that I can have any car brought here so I chose a Compass and he went to the manager to have someone go and get it. The sales manager was standing up and speaking very loudly and said I had already taken that car for a test drive, so I turned around and said just as loudly no I haven’t and he said yes you have and as he was walking over I said no I haven’t and again he said yes you have so I said I think I know what the f I have done and not done(Yes potty mouth you would too if it happened to you). He said well you have been working with Metro and I said no Marian at Metro said he would give me a great deal. I then said who are you anyway and he said he was the sales manager. I responded don’t you think you should have been over here immediately to apologize to me and he told me he was the only sales manager in and he was busy. I told him not my monkey, not my circus. He mumbled yes it isn’t your circus and I said it is not my problem. I said you guys had me come over here when you knew I wanted a Compass, he then said then go to Metro. I said Thank You took my check and walked out. I was in my car calling Marian to give me directions then I put address in my GPS all the while the sales manager stood about 10 feet from m car. Was that intimidation? I have never in 65 years went through this kind of crap before! It also seems like sales people only want you there if you have an appointment. More

Excellent sales rep! My husband and I just purchased a 2016 Jeep Patriot that we absolutely love! We had just stopped in to look around but decided to do business here bec My husband and I just purchased a 2016 Jeep Patriot that we absolutely love! We had just stopped in to look around but decided to do business here because of the service we received from car salesman Connor Williams. He made sure we got everything we were looking for and was very professional and extremely helpful! Thanks Connor, and all the staff who helped us! Very friendly service, we will definitely be recommending this location to anyone looking for a great vehicle. More

Routine Service The mechanics did an excellent job of locating potential future problems and recommending solutions. They finished the work right on time, and the ca The mechanics did an excellent job of locating potential future problems and recommending solutions. They finished the work right on time, and the car is running just like new. Great job. More

Always a bad experience Every time I bring my vehicle in for service something else goes wrong and this time the car is dead I will absolutely never bring my car there again Every time I bring my vehicle in for service something else goes wrong and this time the car is dead I will absolutely never bring my car there again More

Great Service Dept. Easy to schedule appointments. Very cordial and polite staff. High quality work. Nice waiting area w free coffee, water and snacks. They cover drivers Easy to schedule appointments. Very cordial and polite staff. High quality work. Nice waiting area w free coffee, water and snacks. They cover drivers seat in plastic. Overall I am quite pleased More

Con Artists I purchased a vehicle from the Dealership in West Springfield. When i asked for a carfax they assured me the car was fine. I found out through another I purchased a vehicle from the Dealership in West Springfield. When i asked for a carfax they assured me the car was fine. I found out through another dealership that the car has been in 4 accidents. And one was damage to the frame of the vehicle. I went to the dealership and confronted them and told me they need to fix the damage. They blamed me for not be a responsible consumer even after i asked if it had been in any accidents. I will never do busniess with them again. More