Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
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I was looking for a new vehicle and found one at Bertera. Tom took the time to show me a number of vehicles until I found the right one for me. Cynthia handled all the paperwork quickly and efficiently. Ever Tom took the time to show me a number of vehicles until I found the right one for me. Cynthia handled all the paperwork quickly and efficiently. Everyone was friendly. More
Everyone I dealt with at Bertera was very friendly and efficient. Chris W who sold me my car was outstanding: low-key, low-pressure, honest and knowledgeable. He was very accomodating and got all the pape efficient. Chris W who sold me my car was outstanding: low-key, low-pressure, honest and knowledgeable. He was very accomodating and got all the paperwork, etc. done so fast that I drove away in my new Jeep the very next day. I had a great experience at Bertera and will recommend them to my friends. More
Lie, cheat and steal -- that's what this company considers good business practices. I paid for a complete brake inspection and was told there was nothing wrong. When I took the car to a second mec considers good business practices. I paid for a complete brake inspection and was told there was nothing wrong. When I took the car to a second mechanic for a second opinion, the mechanic informed me that the rotors and pads needed to be replaced. In addition to the second opinion, I told the bad rotors and pads to a third mechanic--he confirmed that the rotors and pads needed to be replaced. Bertera refused to do anything, stating that the (bad) rotors and pads were normal! Lie, cheat and steal! P.S. I have two new Jeeps. I have been taking them to Bertera for service since they were new. I have never complained about the service that I received in the past. More
I had received a letter in the mail about a pre-approval so I decided to stop by Bertera and see what they had. I went to Bertera with the intention of just shopping around. I was greeted with such enthusia so I decided to stop by Bertera and see what they had. I went to Bertera with the intention of just shopping around. I was greeted with such enthusiasm and friendliness and immediately felt welcomed. I was greeted by Juan and we spoke about looking at used cars. I was driving a 94 honda accord and it was falling apart and i needed a new one badly. I told him my budget and we started the application. I got approved for a car I was so excited because other dealerships have turned me down. I didnt knw exactly what I wanted and Juan took the time and showed me at least five cars. He was extremely patient with me. I saw the 07 Pontiac G6 and I really liked it. We took it for a test drive and I fell in love with it. I was able to take the car home the very next day. I appreciate all the hard work, dedication, and patience the team has. I would refer everyone to Bertera and if ever I want to do a trade in I will most definitely do it with you guys. Sincerely, Glenda Ortiz More
A shout out to Dave and Cathy in service. You have been servicing my car since I bought it 2 years ago. Went to a jiffy lube two changes ago. Tried to sell us on crap we didn't want. Left grease in our car servicing my car since I bought it 2 years ago. Went to a jiffy lube two changes ago. Tried to sell us on crap we didn't want. Left grease in our car. Never again. Thank you for treating me like a human being. More
I want to say thank you to Lisa at bertera for helping me with my Jeep. I came in for an oil change right before a long road trip home. The service department was completely booked for the day but Lisa wen with my Jeep. I came in for an oil change right before a long road trip home. The service department was completely booked for the day but Lisa went out of her way to get me in and out and on the road. Thanks again. I will be back next fall! More
Very professional. I was impressed with everything about this dealership. They worked very hard to get me the vehicle I wanted at the price I could afford! The salesperson worked closely with the credit man this dealership. They worked very hard to get me the vehicle I wanted at the price I could afford! The salesperson worked closely with the credit manager to help close the deal and I was able to walk out of there feeling very good about the whole experience. More
We were nervous when we came in to Bertera. We have had several bad experinces with dealers saying they could help us finance a car only to be told they can not help us or that we need to buy car that won several bad experinces with dealers saying they could help us finance a car only to be told they can not help us or that we need to buy car that won't fit our family. Our salesperson, Chris helped us find a van that worked for us and the finance department helped us find a loan. The waiting was hard but in the end everything was better than we could have hoped. Thank you for helping us get back on our feet! More
Dave French goes beyond for customers. Great guy to work with. Puts my mind at ease. Glad that Dave is there to help me when I have questions or concerns about my vehicle. I trust Dave's opinion and knowl with. Puts my mind at ease. Glad that Dave is there to help me when I have questions or concerns about my vehicle. I trust Dave's opinion and knowledge of a vehicle. Every dealership should have a Dave French!! More
i had igor as my sales person and i am glad that i dealt with him. he gave 110% and went out of his way to accomodate my every need. he is certainly an asset to your dealership, he could not do enough for m with him. he gave 110% and went out of his way to accomodate my every need. he is certainly an asset to your dealership, he could not do enough for me. it was a pleasure doing business with him. thank you, gail and pete brittain More