Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
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My experience at Bertera Chrysler Jeep Dodge was fantastic. My salesperson, Chris Bousquet made this experiece possible. His car knowledge, honesty, personality, and respect for me, his customer, w fantastic. My salesperson, Chris Bousquet made this experiece possible. His car knowledge, honesty, personality, and respect for me, his customer, was second to none. I wish all of my new car purchases were like this. Thank you Chris! If you have a chance to visit Bertera Chrysler, Jeep, Dodge I would highly recommend asking for Chris. Bill More
Wanted a Jeep Wrangler but HATE the whole "buying a new car" trip. Dont want to argue or wheel & deal and I dont like being jerked around. Just by luck Dan S. (there are two Dans working there) had ans new car" trip. Dont want to argue or wheel & deal and I dont like being jerked around. Just by luck Dan S. (there are two Dans working there) had answered the phone when I called for appointment - still I went in with low expections. But Dan S. was great. Went over many Jeeps but they didnt have what options I wanted. They checked other dealerships too but nothing turned up I liked. I ended up ordering direct from the factory. Dan was really helpful and explained all the paperwork - tire plans, incentives. He also took care of the insurance and plates so I didnt have to go to the registry. In all it was a positive experence buying there and working with Dan S. I love my new Jeep and am glad I ordered it with just what I wanted. Ill let you know after my first oil change how the service department is. More
Bought brand new town and country. As we left the lot, gas light came on. Tank was empty and so was the washer fluid. We were also told we had a phone in the car, but after asking a Verizon store represen gas light came on. Tank was empty and so was the washer fluid. We were also told we had a phone in the car, but after asking a Verizon store representative to assist me as I could not set it up, discovered it in fact did not have bluetooth. Went in and spoke to manager in February (purchased in January), and he contacted the service dept. with us. However, it is now June 30 and after repeatedly calling them back as they do not call us, we are still without the phone. When we bought the car we were also told it did not matter if the van was just in my husband's name. Unfortunately, now we have discovered that if something happens to him I will have to get the registration redone in my name. At that point, the extended warranty we purchased on the new vehicle for it's lifetime may be in jeopardy as the ownership cannot be transferred. *Just received a call and will be able to get phone installed next week. Our salesman set it up today after learning of our difficulties with it and we are very happy it is being taken care of. Service Dept. installed a bluetooth with no charge and did a great job. Also had excellent assistance at the desk, as we also have had when bringing van in for oil changes. Sales manager and service representative both were also spoke to us at length and explained some of the customer courtesies were cut by Chryster Corp. hence no gas. They were very concerned about the problems we had and assured us that we would receive a manager's assistance should we ever have any questions or problems again. More
Marlon was a great salesmen, he was very knowledgeable, friendly, funny and made our 5 hour wait very enjoyable, I would Highly recommend Marlon to everyone. He was great, Mark the manager was also funny, friendly, funny and made our 5 hour wait very enjoyable, I would Highly recommend Marlon to everyone. He was great, Mark the manager was also funny, friendly and made the experience enjoyable. It was great, thank you I will be back. More
Bertera was our second stop in looking for a used Toyota. Having been put off by a larger dealer we were pleasantly surprised to meet Daniel and feel at once that he had our best interest at heart. He pres Having been put off by a larger dealer we were pleasantly surprised to meet Daniel and feel at once that he had our best interest at heart. He presented the cars that fit in our price range, took us for a test drive and explained features all without any pressure to buy. We were very impressed with his personal attention and knowledge about the cars as well as his great sense of humor and honesty. It was an easy decision to buy our car from Daniel because we felt a sense of trust that he would assist us in any way he could. We are new to this area and not only did Daniel help us with a car, he took time to tell us about great restaurants and places of interest in the community. We heartily recommend Daniel as a salesperson who is honest, fair and unbiased and because of his attention we will be bringing this car back to Bertera for all it's service needs. More
My sales rep, Dan was personable, professional, knowledgeable and not at all high-pressured in his sales approach. He listened carefully to me regarding what I was looking for and got me into a bea knowledgeable and not at all high-pressured in his sales approach. He listened carefully to me regarding what I was looking for and got me into a beautiful Grand Cherokee I never would have imagined on my own, with a great price and fit for my budget. I would definitely recommend these folks to anyone. They even took care of all the registry details, so I didn't have to face that ordeal at the usual DMV office. The paperwork did take time, but it would have taken so much longer if I had to go to the DMV and my insurance company on my own. Dan handled everything right on the spot! Andrew responded by phone to my initial inquiry about a used car on the Internet and set up the appointment with Dan. Andrew went out of his way to both welcome me and to thank me afterwards. The entire sales experience was a pleasure. More
Everyone was extremely nice and helpful. Chris Wesley was very energetic and did his best to assist me. He listened very well and understood exactly what I was looking. I never felt like I was being pr was very energetic and did his best to assist me. He listened very well and understood exactly what I was looking. I never felt like I was being pressured or ripped off. Great service! More
Dan was extremly cooperative and compasionate to my needs.He spent a lot of time with me.I would recommend this dealership to my friends and family needs.He spent a lot of time with me.I would recommend this dealership to my friends and family More
I was so unhappy with my car and did not think that I could get into a brand new car. I was treated and greeted by everyone, which made me feel great to be there. Customers, regardless of their credit a could get into a brand new car. I was treated and greeted by everyone, which made me feel great to be there. Customers, regardless of their credit and thier down payment, are still customers. To be able to buy new when I thought I can only buy used was great, but to be treated so great from the mechanic all the way to the sales manager is all in itself an experience. My overall experience exceeded my expectations. My husband will be in the market within the next year for a car....and I definately know where I'm going for our next car! More
Working with Dan was a pleasure. He was very knowledgable about the vehicle. My wife and I were very comfortable talking with him as we did not feel the typical high pressure that comes with tr knowledgable about the vehicle. My wife and I were very comfortable talking with him as we did not feel the typical high pressure that comes with trying to purchase a new car. We are very happy with our new Jeep and would recomend Dan and Berterra to any of our friends that are looking to purchase a vehicle. Mark and Barbara Hebert More