Bertera Chrysler Jeep Dodge Ram

From the moment we pulled onto the lot, the entire sales team made every effort to make the process as easy and smooth as possible. John was fantastic to work with. He was extremely knowledgeable and helpfu team made every effort to make the process as easy and smooth as possible. John was fantastic to work with. He was extremely knowledgeable and helpful. He answered all of our questions and we felt very comfortable with him. Cheryl handled the paperwork. She was friendly and easy to talk to. She instantly puts you at ease and helps ease the stress of buying that new car. After spending the last few days at different dealerships in the area and getting bullied to buy one of their cars, i am glad we waited and went to Bertera. Will recommend this dealership to anyone that will listen :-) Thanks again, Erin & Joe Rine More

The sales staff at Bertera Chrysler were very friendly and accomodating during the purchase process. They worked with me to get the price that both worked for myself and them. I am very pleased with the and accomodating during the purchase process. They worked with me to get the price that both worked for myself and them. I am very pleased with the overall experience I had in purchasing my suv and would like to thank John and the other employees of Bertera for such a fine experience! More

Very friendly. The staff at Bertera Jeep/Chrysler worked with me to get the price down so my payments were where I needed them. I LOVE my new Jeep! with me to get the price down so my payments were where I needed them. I LOVE my new Jeep! More

I bought a van here in the past and i thought as always it was because of the dealership that i got a good deal. But after buying this time with Dan i realized the sales man that gives the dealer it's good it was because of the dealership that i got a good deal. But after buying this time with Dan i realized the sales man that gives the dealer it's good reputation. He went above and beyond the duty I just want to say thanks Dan and thanks Berteria for having such people on your staff. A happy customer. From Craig A. Balderston More

Overall, the experience w/ Bertera Jeep in West Springfield, MA was very good. Initially I thought that it was going to be a lousy experience b/c I just stopped in to see what they had for used in Springfield, MA was very good. Initially I thought that it was going to be a lousy experience b/c I just stopped in to see what they had for used inventory (as I had stopped at literally every other dealer in the area that day) and the salesman who approached me, Danny Scheehser, seemed a bit pushy--pushy about looking at the inventory, answering questions, test driving, even talking financing, and I just wasn't ready for that at the time--but I soon realized that that was just who he was, he wasn't intentionally being pushy to "make the sale". Ultimately I really enjoyed working w/ Danny despite the quasi-pushiness; he was able to answer many of my questions immediately, but when I asked something he didn't know off the top of his head he was entirely honest about it and then went to get an answer for me and was back in no time; he listened to my whole story in regards to what had happened w/ my previous vehicle and what my situation was (both in general and financially) and what I wanted in a vehicle, and he took that information and used it to find out what they had in their inventory that met those needs, or whatever came as close as possible to meeting them. And he was successful. I got a great vehicle at an unbelievable price that offered more of the "wants" on my list than I thought possible. If you are able to understand Danny and how he does things and accept/appreciate his approach for what it is (simply put, it's that he actually does have your best interest at heart, as does the entirety of the dealership it seems…well, I haven't dealt w/ anyone but the sales department, so I can't speak to how the service department does things…yet) you'll ultimately end up having a better-than-expected experience AND you'll find a vehicle that suits your needs/wants at a price you can afford--and may even dumbstruck by! The one semi-negative thing about the experience was the repeated calls to do this survey, not that I mind doing the survey at all, as I truly believe that good service is just as deserving, if not more so, of open praise and positive feedback as poor service is deserving of open criticism and negative feedback, but I feel as though it could've been presented differently. Heck, I sat at a table on the salesfloor for an hour waiting to do the financial paperwork and I had an iPhone and an iPad that I could've taken the survey on (although I hadn't yet experienced the entirety of the process, nor did I officially own the vehicle), or they could've given me a nicely presented and well-written "invitation" to share my thoughts on my experience with the rest of the paperwork I got when it was all said and done. Regardless of that last paragraph, however, it was a good experience overall and I'm happy I stopped that first day; Danny is a good guy and really does seem to have his customers' best interest(s) at heart. When it's time for a new vehicle it's very likely that I'll be heading back to Bertera Chrysler-Dodge-Jeep. More

Horribles credit. Got me approved. Treated me like a was a big spender. Bought Dodge Caliber. Love it! Chris was super patient with my indecisiveness. Already recommend him to a co-worker. a big spender. Bought Dodge Caliber. Love it! Chris was super patient with my indecisiveness. Already recommend him to a co-worker. More

My experience at Bertera Chrysler Jeep Dodge was fantastic. My salesperson, Chris Bousquet made this experiece possible. His car knowledge, honesty, personality, and respect for me, his customer, w fantastic. My salesperson, Chris Bousquet made this experiece possible. His car knowledge, honesty, personality, and respect for me, his customer, was second to none. I wish all of my new car purchases were like this. Thank you Chris! If you have a chance to visit Bertera Chrysler, Jeep, Dodge I would highly recommend asking for Chris. Bill More

Wanted a Jeep Wrangler but HATE the whole "buying a new car" trip. Dont want to argue or wheel & deal and I dont like being jerked around. Just by luck Dan S. (there are two Dans working there) had ans new car" trip. Dont want to argue or wheel & deal and I dont like being jerked around. Just by luck Dan S. (there are two Dans working there) had answered the phone when I called for appointment - still I went in with low expections. But Dan S. was great. Went over many Jeeps but they didnt have what options I wanted. They checked other dealerships too but nothing turned up I liked. I ended up ordering direct from the factory. Dan was really helpful and explained all the paperwork - tire plans, incentives. He also took care of the insurance and plates so I didnt have to go to the registry. In all it was a positive experence buying there and working with Dan S. I love my new Jeep and am glad I ordered it with just what I wanted. Ill let you know after my first oil change how the service department is. More

Bertera was our second stop in looking for a used Toyota. Having been put off by a larger dealer we were pleasantly surprised to meet Daniel and feel at once that he had our best interest at heart. He pres Having been put off by a larger dealer we were pleasantly surprised to meet Daniel and feel at once that he had our best interest at heart. He presented the cars that fit in our price range, took us for a test drive and explained features all without any pressure to buy. We were very impressed with his personal attention and knowledge about the cars as well as his great sense of humor and honesty. It was an easy decision to buy our car from Daniel because we felt a sense of trust that he would assist us in any way he could. We are new to this area and not only did Daniel help us with a car, he took time to tell us about great restaurants and places of interest in the community. We heartily recommend Daniel as a salesperson who is honest, fair and unbiased and because of his attention we will be bringing this car back to Bertera for all it's service needs. More

This 3rd vehicle I have purchased from marlan and betera chrysler. I am enjoying my van and Would purchase another vechile from them down the road. I was glad to see marlan was still working For them. He chrysler. I am enjoying my van and Would purchase another vechile from them down the road. I was glad to see marlan was still working For them. He is great to work with. More