Bertera Chrysler Jeep Dodge Ram

From the moment we pulled onto the lot, the entire sales team made every effort to make the process as easy and smooth as possible. John was fantastic to work with. He was extremely knowledgeable and helpfu team made every effort to make the process as easy and smooth as possible. John was fantastic to work with. He was extremely knowledgeable and helpful. He answered all of our questions and we felt very comfortable with him. Cheryl handled the paperwork. She was friendly and easy to talk to. She instantly puts you at ease and helps ease the stress of buying that new car. After spending the last few days at different dealerships in the area and getting bullied to buy one of their cars, i am glad we waited and went to Bertera. Will recommend this dealership to anyone that will listen :-) Thanks again, Erin & Joe Rine More

Very friendly. The staff at Bertera Jeep/Chrysler worked with me to get the price down so my payments were where I needed them. I LOVE my new Jeep! with me to get the price down so my payments were where I needed them. I LOVE my new Jeep! More

The sales staff at Bertera Chrysler were very friendly and accomodating during the purchase process. They worked with me to get the price that both worked for myself and them. I am very pleased with the and accomodating during the purchase process. They worked with me to get the price that both worked for myself and them. I am very pleased with the overall experience I had in purchasing my suv and would like to thank John and the other employees of Bertera for such a fine experience! More

This 3rd vehicle I have purchased from marlan and betera chrysler. I am enjoying my van and Would purchase another vechile from them down the road. I was glad to see marlan was still working For them. He chrysler. I am enjoying my van and Would purchase another vechile from them down the road. I was glad to see marlan was still working For them. He is great to work with. More

Bertera and the employees were awesome to deal with Dan Skeeser was a great help everyone was friendly, helpfully and i would recommended anyone to go there to get a vehicle. When no other dealership would Skeeser was a great help everyone was friendly, helpfully and i would recommended anyone to go there to get a vehicle. When no other dealership would work with me to help me get a vehicle they were able to help and i got the vehicle the same day. So I would give bertera two thumbs up way up for being so awesome and so helpfully when no one else would help me. I love bertera Jeep and I love my Jeep today at work I tailgated at lunch time and loved it and soon i will be taking a road trip to North Carolina to visit my grandmother so she can see my new jeep. Well I hope everyone has a good day cause my days are better with my Jeep from bertera love you all oh and Cindy she awesome too, and the cause who do the internet selling was fun to talk with. So thanks again! A friend always, christen Willard :) More

thank every one,ur nice peaple,im happy with my car ,god bless u all.good price and clean place,dont stop now keep going strong. bless u all.good price and clean place,dont stop now keep going strong. More

I bought a van here in the past and i thought as always it was because of the dealership that i got a good deal. But after buying this time with Dan i realized the sales man that gives the dealer it's good it was because of the dealership that i got a good deal. But after buying this time with Dan i realized the sales man that gives the dealer it's good reputation. He went above and beyond the duty I just want to say thanks Dan and thanks Berteria for having such people on your staff. A happy customer. From Craig A. Balderston More

Overall, the experience w/ Bertera Jeep in West Springfield, MA was very good. Initially I thought that it was going to be a lousy experience b/c I just stopped in to see what they had for used in Springfield, MA was very good. Initially I thought that it was going to be a lousy experience b/c I just stopped in to see what they had for used inventory (as I had stopped at literally every other dealer in the area that day) and the salesman who approached me, Danny Scheehser, seemed a bit pushy--pushy about looking at the inventory, answering questions, test driving, even talking financing, and I just wasn't ready for that at the time--but I soon realized that that was just who he was, he wasn't intentionally being pushy to "make the sale". Ultimately I really enjoyed working w/ Danny despite the quasi-pushiness; he was able to answer many of my questions immediately, but when I asked something he didn't know off the top of his head he was entirely honest about it and then went to get an answer for me and was back in no time; he listened to my whole story in regards to what had happened w/ my previous vehicle and what my situation was (both in general and financially) and what I wanted in a vehicle, and he took that information and used it to find out what they had in their inventory that met those needs, or whatever came as close as possible to meeting them. And he was successful. I got a great vehicle at an unbelievable price that offered more of the "wants" on my list than I thought possible. If you are able to understand Danny and how he does things and accept/appreciate his approach for what it is (simply put, it's that he actually does have your best interest at heart, as does the entirety of the dealership it seems…well, I haven't dealt w/ anyone but the sales department, so I can't speak to how the service department does things…yet) you'll ultimately end up having a better-than-expected experience AND you'll find a vehicle that suits your needs/wants at a price you can afford--and may even dumbstruck by! The one semi-negative thing about the experience was the repeated calls to do this survey, not that I mind doing the survey at all, as I truly believe that good service is just as deserving, if not more so, of open praise and positive feedback as poor service is deserving of open criticism and negative feedback, but I feel as though it could've been presented differently. Heck, I sat at a table on the salesfloor for an hour waiting to do the financial paperwork and I had an iPhone and an iPad that I could've taken the survey on (although I hadn't yet experienced the entirety of the process, nor did I officially own the vehicle), or they could've given me a nicely presented and well-written "invitation" to share my thoughts on my experience with the rest of the paperwork I got when it was all said and done. Regardless of that last paragraph, however, it was a good experience overall and I'm happy I stopped that first day; Danny is a good guy and really does seem to have his customers' best interest(s) at heart. When it's time for a new vehicle it's very likely that I'll be heading back to Bertera Chrysler-Dodge-Jeep. More

Chris Wesley was very helpful and upfront with us about Chris Wesley was very helpful and upfront with us about what type of car that would work for us and our needs. He was not pushy, and we appreciated Chris Wesley was very helpful and upfront with us about what type of car that would work for us and our needs. He was not pushy, and we appreciated his honesty. We just had a baby boy, and my husband's truck could not accomodate a infant car seat. Chris set us up in a Jeep Liberty, which we love. Any little issues we had with the car were quickly fixed and all in all we were pleased with the transaction. More

Horribles credit. Got me approved. Treated me like a was a big spender. Bought Dodge Caliber. Love it! Chris was super patient with my indecisiveness. Already recommend him to a co-worker. a big spender. Bought Dodge Caliber. Love it! Chris was super patient with my indecisiveness. Already recommend him to a co-worker. More