Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
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I was very please with the overall experience from all of the staff at Bertera while purchasing my vehicle. Andrew was our salesman from the beginning and he was awesome, always informative, polite, respect the staff at Bertera while purchasing my vehicle. Andrew was our salesman from the beginning and he was awesome, always informative, polite, respectful and very friendly. He made me feel very comfortable and always conacted me to keep me updated. I will definately refer Bertera to others and will be back for my next vehicle purchase. All who dealt with me during this purchase was very nice and friendly. Thank you so much for putting me in the vehicle I wanted!!!!!! More
As soon as we arrived on the lot Andrew greeted us. From that moment we knew if we were able to buy a car it would be from Bertera. Andrew was polite, informative and showed us all we wanted to see. My hus that moment we knew if we were able to buy a car it would be from Bertera. Andrew was polite, informative and showed us all we wanted to see. My husband if very talkative and Andrew always listened and showed respect. We ended up getting a new car that day and we love it. A 2012 Avenger! I would recommend Bertera to all my friends and family and I especially give Andrew, KUDOS, as the salesperson. He was the best! I have to say everyone at the dealership was very friendly. Aubrey was so helpful, explaining everything. Again, my husband asks question after question and Aubrey answered all the questions showing respect. The other sales people were also very friendly. Even the gal that cleaned up the car. She did so with a smile! Everyone seemed to be happy which is very unusual these days. It was an awesome experience. On a scale from 1 - 10 I have to give Bertera a 10. 10 being the highest. I was just so surprised at what great service we were given. THANKS TO ANDREW AND THE WHOLE TEAM!!! More
Dan met we with a smile, and listened to what I wanted. He took hours showing me cars and let me test drive them. He kept the payments in the range I needed, and put me in a 2012 jeep compass which I do li He took hours showing me cars and let me test drive them. He kept the payments in the range I needed, and put me in a 2012 jeep compass which I do like very much. His patients and polite mannerism made me feel very comfortable with this dealership. I will return for future purchases, and give my recommendation to others because of the wonderful treatment I was given. More
Great car buying experience. John took me right where I wanted to be and I found the car I wanted with in minutes. Everyone was great to deal with! I will definately go back there next time I need a vehicl wanted to be and I found the car I wanted with in minutes. Everyone was great to deal with! I will definately go back there next time I need a vehicle. More
Had a terrific experience at this dealership! Employees were extremely personable, professional, upbeat, helpful, and knowledgable. Got an excellent price on my new Overland. Couldn't be happier. Would a were extremely personable, professional, upbeat, helpful, and knowledgable. Got an excellent price on my new Overland. Couldn't be happier. Would absolutely recommend this dealership to others. More
we had a wonderful experience with this dealership. We ran into some financing delays, not on the dealership's part but on ours. Cynthia and Juan were so patient with the delays and worked above and beyon ran into some financing delays, not on the dealership's part but on ours. Cynthia and Juan were so patient with the delays and worked above and beyond the call to assist us. In the end, we got the financing with Cynthia's help and purchased a great Dodge Ram. They were great. It was a pleasure doing business with them. Kathy and Fred More
Excellent service from Igor and John right from the start, no high pressure sales, we were given a good explanation of the vehicles in the class we were looking for, were offered and accepted a test ri start, no high pressure sales, we were given a good explanation of the vehicles in the class we were looking for, were offered and accepted a test ride, and was shown a vehicle in dealer inventory that matched my needs perfectly. Bertera was also very fair on the trade in for the new car. Igor and John were very flexible and able to work around our schedule even when we needed to make last minute changes. Overall experience was better than other dealers we have purchased from in the past. More
Dan Sheehser was extremely helpful. I went in to the dealership to look at a used Ram 1500, thinking that was all I could afford. When I arrived, the truck that had interested me was pulling out of the dealership to look at a used Ram 1500, thinking that was all I could afford. When I arrived, the truck that had interested me was pulling out of the lot on a test drive. Dan was not pushy at all, and said that if I wanted to wait for the truck to return, I could, or he could show me a 2012 Ram 1500. It was totally up to me, no pressure. I was unsure about it until he told me about the great rebates, and the financing options that could help me get a NEW Ram in the same price range I was looking for in a used truck. In a word, AWESOME. I ended up leaving in a 2012 Ram 1500 with 28 miles on it. I am so happy. This was by far the best experience I have ever had when buying a vehicle. Thank you to Dan and Bertera. I rated the quality of work a 3 because I got the simonize treatment on my truck, and there where streaks on the outside and smudges on the inside. More
Danny was very friendly and attentive, and followed up to make sure I was happy with my purchase. The staff worked with me on financing, and I'm very pleased with my purchase. make sure I was happy with my purchase. The staff worked with me on financing, and I'm very pleased with my purchase. More
I was looking to trade my 2007 to a 2012 looking at jeeps on lot, Monty was friendly and helping me with all my questions answer i was in a new car in less then 4hr i was so pleased with all the staff at on lot, Monty was friendly and helping me with all my questions answer i was in a new car in less then 4hr i was so pleased with all the staff at this dealership to sales, paperwork even the test drive( i was sold ) so i would like to thank Everyone to a very happy and proud owener of a 2012 jeep wrangler.... signed RANDY S. More