Bertera Chrysler Jeep Dodge Ram

Regular maintenance It was easy to schedule my appointment. When I arrived to the shop the staff was very friendly and professional. I was impressed with the short amount It was easy to schedule my appointment. When I arrived to the shop the staff was very friendly and professional. I was impressed with the short amount of time the I waited for my vehicle to be done. More

Pretty Good Betera provided us consistently strong service throughout our search with them. We went out for quotes with five dealerships total and they came back Betera provided us consistently strong service throughout our search with them. We went out for quotes with five dealerships total and they came back at least $2k below the competition. Something to note though is that they give you the bottom price and claim no additional room to negotiate period no matter the numerous attempts/strategies we used. There were a few minor communication errors that made our experience frustrating as lead times were longer than originally proposed by several weeks, but overall we got the car that we wanted and are extremely happy with our choice. Our salesman was new to the Jeep team, but reached out to his management when we had questions he couldn't answer which we appreciated. He was very friendly and tried to give us as much time as we needed to make sure we felt confident with our choices. More

Pleased! I took my Caravan in for a routine oil change and tire rotation. My appointment was on time and the service was completed in a timely manner. Custom I took my Caravan in for a routine oil change and tire rotation. My appointment was on time and the service was completed in a timely manner. Customer service was friendly, and I experienced no problems. More

Sold me a vehicle with serious safety issues! I bought a "Certified pre-owned" 2016 GMC Sierra from this dealership roughly seven months ago. I was the second owner of the vehicle and it had about I bought a "Certified pre-owned" 2016 GMC Sierra from this dealership roughly seven months ago. I was the second owner of the vehicle and it had about 30,000 miles. I purchased all of the maintenance packages and all of the upgrades available because I wanted to have a headache free driving experience. I spent far more than the vehicle was worth, simply for piece of mind. WELL! My first oil change comes up, and they return my vehicle with a quote for NEW tires. I couldn't believe my ears. I explained I've only had it for 6 months or so and I drive very cautiously, there's no way they are bad, unless they were bad when it was sold to me. Then I had to help them understand that it only had one owner before me and it was at 30,000 miles when I got it. The tires were still factory tires, they should have been changed when Bertera bought the vehicle. Secondly, before they sold me the vehicle, they should have advised me and done something then. Thirdly, when I go for service and they realize what happened, they should take responsibility. Three strikes and your out in my book. This is called CARELESSNESS. After a week of calling, Bertera finally responds with how they propose we move forward. They Offered me a good discount on the tires! I drove an unsafe vehicle for six months, having faith that they wouldn't put me into something that was on it's last leg(almost literally), you can see the braided fiber reinforcement beneath the rubber. Mind you, I left the vehicle inspection to Berteras "professionals", assuming they wouldn't sell me junk tires, that in turn, would put my safety at risk. I personally left the General Manager a message explained to him that I would give him opportunity to reconcile this before I do bad reviews and advise all my friends and family to beware of my experience. Just as I anticipated, no response. It's a week before they can even put the new discounted tires on. So not only did they not reconcile, they didn't even push my service priority up!? Flabbergasted! More

Exhausting, drawn out, straight dumb Worst people to deal with. Act nice and helpful, but when it comes down to it cant do anything to help or solve problems. All these employees do is Worst people to deal with. Act nice and helpful, but when it comes down to it cant do anything to help or solve problems. All these employees do is a run around and try to put work on others. Like chickens without heads. Things are easier if you actually gave a xxxx. More

Long wait!! I had a 2:45 pm appointment for an oil change. I got my vehicle back at 4:15pm. Way too long for simple service!!! I had a 2:45 pm appointment for an oil change. I got my vehicle back at 4:15pm. Way too long for simple service!!! More

False Advertising! They sent me a letter claiming that they would give me so much for my truck and another so much in rebates. Since I bought my truck from them, I tho They sent me a letter claiming that they would give me so much for my truck and another so much in rebates. Since I bought my truck from them, I thought this was legit. When I go there, the offered me $8,000 less than what the letter stated. talk about a classic bait and switch. when confronted about it, the general manager got upset and defensive. Needless to say that I won't be buying another car from them. It is really sad that you buy a brand new car and after only 2 years, they will give you less than half of what you paid for it, and expect you to feel like they are doing you a favor when they bump it up by $1,000. And to top it off, I asked for 2 items be added to the deal, they came back and told me that they would only do one, the other was on me and I had to choose. The total of both items was less than $800. Seriously? More

Yiu can't go there without added services I'm so done with Bertera. After purchasing 8 cars there, it's my last. Tried to sell me a COMPLETE brake job even though I had one in the past yea I'm so done with Bertera. After purchasing 8 cars there, it's my last. Tried to sell me a COMPLETE brake job even though I had one in the past year that replaced my rotors also. And, before that, $300 to replace all my 'stripped' lig nuts even though they are the only ones to rotate my tires. The sales have always been good, but for some reason the service dept took a nose dive around two years ago. The past few visits I've always felt like my wallet is being lifted. More