Bertera Chrysler Jeep Dodge Ram

I had a good experience at Betera. I appreciated the fact that Darryl didn't try to steer me towards something I didn't want. He was sensitive to my budget and didn't show me anything above my budget. He was that Darryl didn't try to steer me towards something I didn't want. He was sensitive to my budget and didn't show me anything above my budget. He was friendly and greeted me at the door each time I visited the dealership.The purchasing process went smoothly, with very little waiting on my part, which reflects Daryl's knowledge of the job. Overall, I am happy with experience and have already recommended it to a friend. More

I expressed the target range of a payment I was comfortable with and specific that I was interested in an SUV. Igor the sales rep He left me a voice mail to let me know to come in and I was all set comfortable with and specific that I was interested in an SUV. Igor the sales rep He left me a voice mail to let me know to come in and I was all set to meet with Aubrey. I stressed that I was specific to my request and he assured me I was all set. Well, the vehicle I was interested in was an SUV and I wound up buying a sedan mainly because it was the sensible choice not my first choice. Also the payment was $25 dollars over my price range. The car is nice and was a good deal. However, I would have appreciated the sales rep actually respecting the buyers request and not passing me off to someone else to sway my choice. He was not up front and it came off as a person trying to make a buck without regards of my input. More

John was spectacular to work with, he listened to what we were looking for and put us in a vehicle that was great for us and with in our budget. He did not pressure us at all to make a quick decision. He t were looking for and put us in a vehicle that was great for us and with in our budget. He did not pressure us at all to make a quick decision. He took the time with us to figure out exactly what it was that we needed and answered all our questions in a very efficient manner. More

The experience of buying the new truck was enjoyable at the dealership. They worked hard to get the best deal. The was no unexpected issues at the signing. Only negative thing to say was a I felt a little the dealership. They worked hard to get the best deal. The was no unexpected issues at the signing. Only negative thing to say was a I felt a little pressured but understand they are doing their job. But all in all they were friendly and very and enjoyable to work with. More

The staff is friendly and knowledgeable, not too pushy (thanks) and fair. The dealership has good inventory to choose from, with fair pricing. I would recommend the dealership to family and friends. It (thanks) and fair. The dealership has good inventory to choose from, with fair pricing. I would recommend the dealership to family and friends. It took no time at all to take care of business and get on the road with my new Jeep Compass. I couldn't have been at the dealership for 2 hours! Thanks. More

I was extremely happy with the results of Juan Acevedo he was very friendly easy to talk to and great help wasn't sure if I could walk out there with the exact car I wanted because not always things goes as was very friendly easy to talk to and great help wasn't sure if I could walk out there with the exact car I wanted because not always things goes as plan but Juan worked hard and he made me an offer I was most happy about for the same car I wanted I didn't wanna leave dealership unless I loved the car and that I did More

I was very hesitent to purchase a vehivle on my own, I I was very hesitent to purchase a vehivle on my own, I certainly did not want to be pushed into a vehicle I did not want or could not afford. Chris W I was very hesitent to purchase a vehivle on my own, I certainly did not want to be pushed into a vehicle I did not want or could not afford. Chris Wesley was excellent. There was no pressure and we worked together for a couple of months until we could find the appropriate vehicle for me. We walked the lot and test drove 2 or 3 cars. Chris and the business office helped me to get the financing I required and at the same time heled to get my monthly payment within my budget. The customer servicce was always polite and honest. It was truely an easy car buying experience. I would recommend Bertera Chrysler Dodge Jeep of West Springfield to a friend. More

My first experience with Bertera, to be honest, was not good. I had issues with my car and was not a happy customer. The proverbial "bad taste" was in mouth. For whatever reason, the car I purchased was no good. I had issues with my car and was not a happy customer. The proverbial "bad taste" was in mouth. For whatever reason, the car I purchased was not 100% ready for use. I purchased a 2007 Acura TLS. However, Gabe and Bertera made everything right. I invested my personal time during my work week to make two trips to an Acura Dealer to rectify these issues. In working with Gabe, we fixed the problem(s) together. Gabe followed up with me with a personal phone call, and was professional and friendly. Things were not right with this transaction, however, Gabe made it right and that shows professionalism and excellent customer service. Nobody is perfect and I understand more than anyone that it takes a lot of work to make sure a large team of professionals are workiong together as one and are working towards a common goal. I fully understand that my salesperson was new and a few of these issues would have been rectified prior to me picking up the car upon finalizing the purchase. I am fully confident Jared will be a seasoned sales person under Gabe's guidance. I salute Bertera for making this situation right and look forward to dealing with them in the future. More

chris was excalent he knew what we was looking for.the only problem which was not made clear to us is when with aubri we did not understand why we needed new plates, another gentalman came in and explaine only problem which was not made clear to us is when with aubri we did not understand why we needed new plates, another gentalman came in and explained it to us and we understood thank you marian jillson More

The salesman Andrew was great.The finance department was not.We were also very displeased with their policy of giving someone we spoke with the first time we went there some of the commission.We did not go not.We were also very displeased with their policy of giving someone we spoke with the first time we went there some of the commission.We did not go back and see that person for a reason.He was rude and shoved us out the door after just taking our name down.He did none of the footwork..Why should he get any commission from this sale? More