Bertera Chrysler Jeep Dodge Ram

I came into the dealership to look at the Jeep Wrangler Unlimited with my daughter and sister. Dan Scheehser was my sales consultant. Dan is fabulous. He attended to all of my back and forth ("well, wha Unlimited with my daughter and sister. Dan Scheehser was my sales consultant. Dan is fabulous. He attended to all of my back and forth ("well, what about this one. Let's go back to that one")questions, test drives and indecisiveness without a missed step. By the time I made my decision, it was way past hours. I would have never known that if my sister hadn't noticed the time. Dan never showed any agitation that he was still working with us long after he should have been done with his days work. What I also appreciated is if I called, he called back. I didn't have to chase him down. That's a huge turn-off in a buyers eye. Dan is always available, if not immediately because he's with a customer, it is always within a very reasonable, acceptable time. That is always a big plus. We came in contact with quite a few people at the dealership and I have to say, honestly, that every one of them was friendly, polite, personable and, actually, funny. It was a very relaxed atmosphere for us, the buyers. Everyone who works there were zipping around, busy like crazy, but would still stop to say something to us or ask my daughter a question. I have been in dealerships many times where you speak with two people...your sales consultant and the scary finance guy. That's it. You don't exist to anyone else who works there. This definitely was a different atmosphere in a much better way. When I came to pick up my Jeep the friendly atmosphere was still there. Some people called me by name, others picked up conversations from two days earlier. Kudos for that after dealing with so many different people in a day. Dan was right there for us finishing up the last minute details of my "take over" of the Jeep. I think having a "go to" person after you purchase a vehicle, for questions, maintenance appts, etc. is a good thing. Having one person that is familiar with you and your vehicle that you deal with is a comforting feeling for buyers. Usually it's a "wham, bam...thank you mame" type of situation. I'm hoping this rings true. Let's face it, buying anything big sucks. Buying anything big when the person you're dealing with is less than likeable would have had me out the door in less than 10 minutes. Not the case here. More

It was the best experience I had buying a car in two months. The salesmen and staff were great. Buying a car is tough. I appreciate all the help. months. The salesmen and staff were great. Buying a car is tough. I appreciate all the help. More

I was extremely pleased with my entire experience. Josh was great, very attentive. Price was right where I wanted to be. The overall experience was excellent was great, very attentive. Price was right where I wanted to be. The overall experience was excellent More

I rated everything great because this was truly an awesome experience. My mother and I went to the other Bertera in Westfield and were very displeased. The staff was very rude, pushy and did not liste awesome experience. My mother and I went to the other Bertera in Westfield and were very displeased. The staff was very rude, pushy and did not listen to anything I said regarding vehicles I wanted to look at or my price range. All the employees at your business made sure that if my family and I were standing around or even sitting at a table in the showroom, that we had water and we were getting the help we needed. Darryl did a lot of bargaining until we got down to where we needed to be as far as price wise goes and I appreciate that very much. Overall I would definitely recommend this car dealership to any friends or family looking to purchase a new or used vehicle because everyone there was very helpful and extremely friendly. More

I fell in love with a 2012 Jeep Wrangler, but it didn't have leather interior which was a must. Igor told me that he could have leather put it! He made all of the arrangements and it was taken care of wi have leather interior which was a must. Igor told me that he could have leather put it! He made all of the arrangements and it was taken care of within a couple of days. The job was excellent and the leather is gorgeous! I would have not been able to get the color I chose from the factory either. Igor kept me up to date every step of the way. One other thing, every other time I've purchased a vehicle, the salesperson talked to my husband and waited for him to answer questions. Igor talked to ME. He called Me. That meant a lot. Honest, respectful communication is key to a successful car buying experience. Igor and Bertera understand that. More

Got oil change and complimentary check. Car was ready on time. Got phone call telling me car was ready. No waiting to pay. Kathy is super nice. time. Got phone call telling me car was ready. No waiting to pay. Kathy is super nice. More

Service was good. Kathy Bryan was very friendly and personable. My truck was serviced in a reasonable amount of time and the price was good. personable. My truck was serviced in a reasonable amount of time and the price was good. More

Overall, Daniel did a fantastic job. He was knowledgeable and upfront, friendly and respectful. Although we initially approached the sale of a different vehicle, he did a wonderful job of matc knowledgeable and upfront, friendly and respectful. Although we initially approached the sale of a different vehicle, he did a wonderful job of matching us with a vehicle that was above and beyond what we expected to buy but an a phenomenal price. We had a positive experience and I will recommend this dealership and Daniel to my friends and family. More

The competitive pricing, as well as professionalism and helpfulness of Kyle Harrison drew us into the dealership, and Daniel's persistence in Kyle's absence completed the transaction. helpfulness of Kyle Harrison drew us into the dealership, and Daniel's persistence in Kyle's absence completed the transaction. More

Danny S did a great job the the selling process for my new Durango from showing me the car to finishing the deal. I could have bought it from a dealer in Brandford, ct but gave him the opportunity to g new Durango from showing me the car to finishing the deal. I could have bought it from a dealer in Brandford, ct but gave him the opportunity to get the sale. One problem was there was a rusty paint chip near the driver side window that was missed by the person prepping my vehicle for delivery and thebluetooth is not working properly. More