Bertera Chrysler Jeep Dodge Ram

The. Dealership was very, friendly when I went in looking at vechicles, they weren't pushy wich is a major thing for me. Every one that I delt with was professional, and polite. These things heavily influenc at vechicles, they weren't pushy wich is a major thing for me. Every one that I delt with was professional, and polite. These things heavily influenced me to purchase my new jeep from them More

Everyone at the dealership was very friendly and welcoming. They were prompt with service and very thorough with explanations. They were very willing to help with anything that was needed during the welcoming. They were prompt with service and very thorough with explanations. They were very willing to help with anything that was needed during the buying process. More

Here is a feather for Marlon's cap! Hmmm....what do I Here is a feather for Marlon's cap! Hmmm....what do I say?!?! First; I really don't usually like the process of buying vehicles. Second; I sincerely Here is a feather for Marlon's cap! Hmmm....what do I say?!?! First; I really don't usually like the process of buying vehicles. Second; I sincerely don't like all the sales hype and/or the people involved...Third; that said, we really did have good experience buying our/my new 2013 Jeep. It was a busy saturday and Marlon was our salesperson and never once made the process feel rushed---even when we needed to take a walk and get some fresh air so my husband and I could talk just to each other. Wonderful gentleman to deal with. More

I visited this dealer about a month ago to buy a pre-owned Avalon. After talking to a sales manager through phone and making a deal I travelled about 100 miles to finalize the deal. When I arrived t pre-owned Avalon. After talking to a sales manager through phone and making a deal I travelled about 100 miles to finalize the deal. When I arrived there I was disappointed. The deal made on the phone has been turned around and the manager came to solve the issues. Instead of solving the problem, he wanted to argue with me and showed me that he is the boss there. I could not believe it, because here in US customers come first. This manager argued with me, didn’t want to listen to the real story. Just walked away from me and told the other associates on the place " get him out of here" I went home, called the dealer to see why they treated me like that. The same manager came on the phone, I asked him that I wanted to talk to the boss; he said the he is the boss and he cannot do anything about it. I called Dodge headquarters and filed a complaint about the behavior. They never got back to me either. I think the manager is in his own world! More

I was very pleased with the customer service I received. Darryl made my experience with Bertera a very pleasurable one. Thanks, I will highly recommend Bertera to my friends. Darryl made my experience with Bertera a very pleasurable one. Thanks, I will highly recommend Bertera to my friends. More

Kyle was very friendly, professional, and knowledgable, without being pushy. He really wanted to earn my business. The Business Manager, Aubrey, was great, and Gabe made sure I was happy. It was an excel without being pushy. He really wanted to earn my business. The Business Manager, Aubrey, was great, and Gabe made sure I was happy. It was an excellent overall experience. More

Everything was great, very friendly employees and strive to get the job done as quickly as possible. Didn't have a problem at all whatsoever, definetely would come back again and refer friends and family. to get the job done as quickly as possible. Didn't have a problem at all whatsoever, definetely would come back again and refer friends and family. More

Last year I purchased a 2011 Dodge Caliber from Chris and he left such a great impression on me that when my father was due to receive a large sum of money and wanted to purchase a new vehicle, I called Chri he left such a great impression on me that when my father was due to receive a large sum of money and wanted to purchase a new vehicle, I called Chris. After calling sever other dealerships and having rude experiences over the phone from other salesmen, my father decided to see Chris. Chris met us at the front door and began to chit chat and show my father EXACTLY what he wanted to see. He saw my father's eyes light up when he saw the Copperhead color 2012 Jeep Patriot. Chris did anything and everything he could to get all rebates, discounts and incentives my father was eligible for to get the vehicle to the price he wanted to pay. A few hours later my dad drove off in his BRAND NEW Jeep. So many thanks to Chris and all the guys at Bertera. You guys have customers for life and I tell everyone who asks where we got the cars and who to see. More

Let me first say, I'm not an idiot. When a car dealership gets a car in I thought they were supposed to check all fluids and do a tune up if it's needed. I had a problem with my Jeep the second day I had it, gets a car in I thought they were supposed to check all fluids and do a tune up if it's needed. I had a problem with my Jeep the second day I had it, it was bucking and hesitating- like the plugs and air filter needed to be changed..i brought it in for a 'diagnosis'. The night before, my boyfriend checked the air filter. Much to our surprise the air filter was absolutely disgusting, leaves and crap all stuck in it- and was so dirty light couldn't even shine thru. So we went to Walmart to pick up a $8.46 air filter..because if it was just that simple I would have to go no further and save everyone some headaches. It seemed to take care of it a little bit, but not completely. When i brought it in, I took the air filter with me to show them that it was seriously dirty and maybe they should check these things before they sell a car. Andrew, as always, has been so fabulous through this experience. If it wasn't for him, I would be arguing to the death for a refund. When I bring them the air filter, the lady at the desk (Rachel?) says 'oh WE HAVE A SHOW AND TELL'. Whatever, brushed it off my shoulder and was happy they were going to try and fix the problem. They called 2.5 hours after I dropped it off and tell me that they took it for 2 test drives and could not locate the issue, so could one of the techs take it home overnight to get it to try and do it. Thank GOD I said no. I pick it up..they used a 1/4 tank of gas and went 53 miles. When I told the service mgr about it there was no apology, no nothing..just 'well I think they're trying to diagnose a problem that isn't there.' So I called andrew, almost in tears, telling him it was still doing it. I bring it in, go for a ride with the service mgr, and he basically tells me it's how I'm driving it. 'You're going to have to get used to driving this differently, it's not like any other 5 speed'. SO don't try and tell me I don't know how to drive a standard when I've been doing it since I got my license over 10 years ago. I have never owned an automatic car. So I sat in the parking lot balling my eyes out because I was so insulted. I shift between 2000 and 3000 RPMs but he tells me I am 'starving the transmission.' I was mortified and humiliated. So I brought it somewhere for a second opinion, and low and behold IT IS NOT NORMAL. I then called Bertera in Westfield, and they told me it does not sound normal either. The lady there (Debbie) had told me that sometimes its as simple as wiping the computer memory from the car so it can teach itself how YOU drive. She was very helpful and I have an appt there next Monday which I don't think I have to keep. My boyfriend pulled the plugs, and it was unbelievable how hot they were running, not to mention the gap!! We replaced those, at $8.76. It is not the money or going to buy these little things thats the problem, it's the POINT that these people do not check their cars before they sell them! Who knows if an oil change was even done. After the plugs were replaced I have not only a bit more power, but wait...wait..NO MORE BUCKING OR HESITATING. But you're right service mgr, I must have to learn how to drive this standard, and the 6 other people I let drive it that it did it for.. because it's soooo different then others. I wish I could upload a picture of them because it is truly disgusting how someone can sell you a car like that. And when it was in there for service when Rachel had called me about a tech taking it home, i SPECIFICALLY asked about the plugs, if they checked them, and her response was 'YEP everything is fine!' What a lie, and a wicked load of crap. If you checked them then I am SURE you would have blown out the mouse poop on the outer cover to GET to the plugs, and the stuff that was in between them...like the stuff on the back of the cover that the mice chewed off to make it warm for them. UNBELIEVABLE!!!!!!!!!!! Please save yourself from this nightmare. Thank GOD we got to the root of the problem so I don't have to deal with them anymore. And ANDREW--SO MUCH THANKS TO HIM FOR ALL HIS HARD WORK, he was the only one who seemed to care!!!! More