Bertera Chrysler Jeep Dodge Ram

Our experience with Igor and the rest of the team at Bertera was very positive. I located Bertera on-line, Had looked at other sites and visited a local dealer. I was not impressed with the local de Bertera was very positive. I located Bertera on-line, Had looked at other sites and visited a local dealer. I was not impressed with the local dealer and decided to look on-line and I'm glad we did. My first contact was with Igor and he was very helpful and was very interested in gaining our business. The bottom line, is that Igor gave us the best deal, we purchased the Jeep. When we cam in to pick it up, it was presented well and we drove off very happy. The biggest time waister was our own insurance company. We're impressed with Bertera and will be back. Glenn Shaw More

Needed service beyond my capabilities so I selected the dealer I purchased the vehicle from several years ago to do the work. I stopped at the dealership to make my arrangements and was immediately greeted dealer I purchased the vehicle from several years ago to do the work. I stopped at the dealership to make my arrangements and was immediately greeted at the service counter by Kathy. It didn't take long for me to realize I came to the right place. I explained what I needed done and that I had some of my own parts because I had expected to do some of the work myself.(mistake) They expressed concern that the parts had to be genuine MOPAR parts as they would not install inferior parts. I agreed. My parts were genuine MOPAR parts. I was impressed at how smoothly arrangements went. Additional parts were pre-ordered as suggested to speed up the repair process. Prior to the repair date I received a call informing me that the parts had arrived and would be available when needed. My conversations with Rachael both on the phone and in person were upbeat and friendly making it easier to pay my bill which by the way was pleasantly less than the original estimate. The work was completed in a reasonable amount of time and I have no new squeeks or rattles and no visible signs the work inside was even done except, now I have heat! The only thing I had to do was abjust my seat, rear view mirror and reprogram my radio. While at the dealership I took note at how the employees communicated with each other and customers and was impressed with the respect demonstrated. Over-all my experience was excellent and I wouldn't hesitate to recommend Bertera to family and friends. Thank you technician(s) for jobs well done! More

Dan was very friendly and knowledgeable about my new car. He made the experience fun and easy. I would go back and see Dan if I ever needed another new car. I would also recommend him to friends and family. He made the experience fun and easy. I would go back and see Dan if I ever needed another new car. I would also recommend him to friends and family. More

Andrew was an excellent salesperson who was friendly, courteous and he knew the answer to every question I had abouth the Jeep I was purchasing. courteous and he knew the answer to every question I had abouth the Jeep I was purchasing. More

usually when shopping for a vehicle my wife and I visit several dealerships before making our decision. That decisiion is based on the sales representative's approach, price, customer service and overall k several dealerships before making our decision. That decisiion is based on the sales representative's approach, price, customer service and overall knowledge by the customer rep. In July 2012, my wife and I first visited Bertera Dodge in West Springfield MA. We were greeted by Dan Schehser. Our first impression of Dan was that he was not insistant or over agressive or over bering. We immediately felt comfortable with Dan and therefore stayed and ask for his assistance. Long story short, we purchased a 2012 Jeep Overland that day. I can honestly say that if it had not been for Dan's knowledge and curtious demeanor we would not have purchased the vehicle. We have recommended Bertera specifically Dan and will continue to do so to family and freinds. Excellant experience ! More

After buying a few junkers on my own, I've finally bought my first financed car at Bertera Chrysler Jeep with the assistance of Juan Acevedo. The car I got was affordable, in great shape, and the perfect fi my first financed car at Bertera Chrysler Jeep with the assistance of Juan Acevedo. The car I got was affordable, in great shape, and the perfect fit for my commuter needs. The service was excellent and speedy. Juan in particular was a great sales rep, because he tried to satisfy my car needs. He asked what I needed, understood I knew myself what I needed and tailored his service to find the car that met those needs. Though he discussed options, he never once patronized me or tried to sell more car than I wanted. It also didn't hurt that he was personable and seemed genuinely interested in helping my girlfriend and I find what we came for. In short, the communication he helped facilitate made all the difference in me leaving a happy customer. Oh, and he even made sure the tank had some gas for me to get home. I would recommend anyone who is looking for a car, used or new, to come here and ask for Juan. More

Overall, I am pleased with my latest experience at Bertera Chrysler Jeep. Marlon and the gang were very friendly, professional, and courteous. I got a fair amount for my trade, and ended up purchasi Bertera Chrysler Jeep. Marlon and the gang were very friendly, professional, and courteous. I got a fair amount for my trade, and ended up purchasing a new vehicle. More

Andrew, Was courteous and had great knowledge of the Andrew, Was courteous and had great knowledge of the product. He responded to my questions directly and honestly. He should be commended for his pr Andrew, Was courteous and had great knowledge of the product. He responded to my questions directly and honestly. He should be commended for his professionalism and willingness to satisfy every customer request. Thanks! -Damico More

Customer service was fast and friendly. They accommodated our delivery needs. Did not feel pressured. Trade value was fair. Had many options to choose from. our delivery needs. Did not feel pressured. Trade value was fair. Had many options to choose from. More