Bertera Chrysler Jeep Dodge Ram

Dear Bertera Staff & Future Customers, 10/24/2012 I am writing this letter to express my gratitude for the ama 10/24/2012 I am writing this letter to express my gratitude for the amazing service that I was provided at Bertera in going through my first ever car buying experience. Never having gone through this process and not knowing what to expect became a quite intimidating. My salesman, Mike, was extremely helpful. He took the time to listen to my needs and help me to find the car that would best fit my lifestyle. Mike was incredibly knowledgeable on all cars that I looked at-any questions that I had, he was able to help answer them and he always had a smile on his face. What impressed me most, was that Mike took the time to sit down with me and thoroughly explain the entire process walking me through every step of the way. Mike made me feel, not like I was giving him the commission, but rather like he was helping ME buy the car of my dreams and made the transaction SEAMLESS! Equally as helpful was Finance Manager, Doug who walked me through the financial aspect of buying my car (which all seems so foreign to me). Doug not only helped to explain what I was signing, but also more impressively, he fought to get me the best financing that he could. He made some recommendations to me that will help me down the line and I really appreciated all of his hard work and efforts. He was available to answer any questions that I had and did so in a friendly manner. At the end of the process, GM, Gabe came over and re-assured me that the car I was buying was a good investment. It’s not often that you see a GM of a busy dealership, take time out of his hectic day to come and talk to a customer so I very much appreciated his efforts to acknowledge my purchase and even gave me some great insight into my new car. These are the kind of experiences and interactions that will make me tell others about you. Thank you Bertera Staff, Mike, Doug & Gabe for all being so friendly throughout this process. Because of Mike and Staff, I was able to drive off the lot in my Audi Q5, the car of my dreams! I’ll definitely be back in the future to buy more cars from Bertera!! Sincerely, One Very Happy Customer, Christina Harbour. More

The folks in the west springfield store were excellant. they worked with me on my trade in and I was able to buy the new town and country. Steve new the products and was very genuine and straight forward. they worked with me on my trade in and I was able to buy the new town and country. Steve new the products and was very genuine and straight forward. More

Bertera has been an amazing- last year around this time I called them on a Sunday explained the car i was looking for, the price they needed to beat (which i was told could never happen)and they came through called them on a Sunday explained the car i was looking for, the price they needed to beat (which i was told could never happen)and they came through with no headaches. Just one week ago I took a trip up to look for another car, the salesman i worked with last time was not available so i was introduced to John Dezalia. John was great from the start very willing to work with me and understand what i needed - not only what the dealer wanted. I bought the car the next day. Bertera is the place to go ! More

The car I purchased had several problems within the first 24 hours of getting it home. After the car was purchased, the employees at the dealership were not accommodating regarding fixing the vehicle. The ve 24 hours of getting it home. After the car was purchased, the employees at the dealership were not accommodating regarding fixing the vehicle. The vehicle was damaged, was not detailed, did not pass state inspection, had a navigation system that was not working and the sales person wrote down the wrong mileage when the car was purchased. Overall, this dealership is unprofessional, disrespectful, and unaccommodating. The salespeople present as uneducated and subpar. The sales manager who identified himself as "Ray" was also a very uneducated man who presented with poor interpersonal skills and limited impulse control. I have filed several complaints and sought legal action in the meantime. It is a shame that the owner of the dealership had to get involved to rectify this situation. He did so by offering a loaner vehicle while everything was fixed. I purchased a $40,000 vehicle and they sent me a minivan that smells like cigarette smoke. Thankfully, I will not have to drive this loaner vehicle while mine is being serviced. The only purpose was for them to just come get my car themselves. I do NOT recommend this dealership to anyone looking to purchase a new or used car. More

Our experience at your car dealership was very poor.. Not given proper information on used vehicle, no new plates were put on car, not given 2 sets of keys, brake light out, empty tank of gas, registration w given proper information on used vehicle, no new plates were put on car, not given 2 sets of keys, brake light out, empty tank of gas, registration was never mailed until 1wk later. The rudeness of the staff and unprofessionalism was a disgrace. I would never recommend or buy a car from your Springfield dealer again. If given the chance I would return the vehicle and buy it from a reputable, honest, and professional dealer who cares about their customers. More

I recently worked with Igor & Darryl to purchase my new Jeep and the experience was great! Both Darryl & Igor were very patient and accomodating. They worked with me to find the vehicle i wanted. I wou new Jeep and the experience was great! Both Darryl & Igor were very patient and accomodating. They worked with me to find the vehicle i wanted. I would highly recommend this dealership to anyone looking for a car and quality service! Thanks Darryl & Igor for making my experience at Bertera awsome!!! More

Car buying is not on our list of favorite things to go through, however, Kyle made this process painless and even enjoyable! We found out about them on the internet and gladly drove the extra miles to pu through, however, Kyle made this process painless and even enjoyable! We found out about them on the internet and gladly drove the extra miles to purchase our vehicle from them, as they offered us the best price. Kyle was very attentive to our requests and concerns without being pushy, always returning calls right away, and very knowledgeable about the vehicle we were looking to purchase. All the employees in the dealership that we came in contact with on the day of delivery were very courteous and friendly. All in all a great car buying experience. We love the car and we would definitely go through Kyle again to purchase another vehicle from this dealership. More

This was the place I got my new Fiat. The sales rep was very professional. Best rep I dealt with after a day of searching for a new car. He was very helpful in the search for what I was looking for, and ha very professional. Best rep I dealt with after a day of searching for a new car. He was very helpful in the search for what I was looking for, and had good patience with dealing with a tough customer like myself. Best thing overall was I wasn't pushed into a car I was eased into leading with the ride I wanted. More

Andrew was an excellent salesperson. He greeted us quickly, asked a few questions to get a feel for what we were looking for and then showed us our options. We felt as though he had listeted to what quickly, asked a few questions to get a feel for what we were looking for and then showed us our options. We felt as though he had listeted to what we wanted and put no pressure on us to look at something we weren't interested in. He was up front with pricing information and showed us he was trying to keep us within our price range. Overall a great experience. More

I have purchased 5 cars over the last 3 years from Igor at Bertera and have had a great experience each time. Everyone at the dealership is very friendly and the deals are great! I will definately purchase at Bertera and have had a great experience each time. Everyone at the dealership is very friendly and the deals are great! I will definately purchase my next car from Bertera. More