Bertera Chrysler Jeep Dodge Ram

I walked into your dealership with the intentions to possibly trade my car in and get a used car. I walked out of your dealership with a brand new 12 Jeep liberty jet limited. I would have thought this possibly trade my car in and get a used car. I walked out of your dealership with a brand new 12 Jeep liberty jet limited. I would have thought this was unattainable. But working with Orlando Serrano made my experience enjoyable. He assured me to not worry and that Bertera will work with me no matter what financial hardships I was going through. I felt very welcomed and I felt Orlando and the Bertera staff truly cared about what I wanted and needed. I would defiantly recommended Bertera Jeep to my friends and family. I owe a huge thank you to Orlando for listening to me and knowing what vehicle would work best for me. I love my new Jeep. Thank you! Deanna Leighty More

I'm not sure I'd buy a Chrysler again because I've had so much trouble with my car BUT I will for sure buy from this dealer. The salesman and service people are AWESOME! Even the driver who takes me to wor much trouble with my car BUT I will for sure buy from this dealer. The salesman and service people are AWESOME! Even the driver who takes me to work and back when I leave my car for service (Carlos, I believe is his name) is friendly, respectful and very helpful. More

I have had my truck serviced at this dealership for the past 4 years. I've been very pleased with the coutesy and professionalism of the entire service staff. Rachael Smith was particularly helpful in subm past 4 years. I've been very pleased with the coutesy and professionalism of the entire service staff. Rachael Smith was particularly helpful in submiting my tires for life claim, and helping to walk me through the process. I'm very pleased with the result... More

Purchased a 2012 Grand Caravan SXT form Michael Jennison. Michael was very professional and friendly. We were on a limited budget and Michael was able to work with us to provide the best pricing possible. Michael was very professional and friendly. We were on a limited budget and Michael was able to work with us to provide the best pricing possible. Darryl Wilson handled the financial paperwork and he was great. Would definately purchase another vehicle from Bertera Chrysler Jeep in West Springfield again! Steve and Kim Cloutier More

I was very happy with the service I received from this I was very happy with the service I received from this dealership. Dan Scheehser was very friendly and helpful throughout the entire process.We went I was very happy with the service I received from this dealership. Dan Scheehser was very friendly and helpful throughout the entire process.We went there very unsure of what we wanted,and Dan was very patient with us. He suggested test driving the new Fiat. I hadn't even considered that make or model. We ended up leasing one that day, and I love it. Thank you Dan!!! I would strongly recommend a friend to do business with Bertera and ask for Dan Scheehser. Also, John Lewis was very helpful in explaining the finance portion and helping us to make our final decision. ~Laurie Springer ~Steve Drobnak More

My wife was looking for a Jeep with specific options so she went on line to find the one she wanted. After putting in some information we received a call back in a very timely manner which resulted in the she went on line to find the one she wanted. After putting in some information we received a call back in a very timely manner which resulted in the purchase of that vehicle. After a couple weeks my parents drove over to Bertera to look around and also bought a new vehicle. After a month I returned to buy yet another vehicle (A Chrysler T&C) as I was pleased with both the sales and service my family was receiving. After yet another 4 months I decided to trade my truck in on another one! (Crazy I Know) My family and I dealt with Joe, Darryl and on several of the vehicles Danny S. who on some of the vehicles wasn't getting credit for the sale per say. As both Joe and Darryl were great to deal with (And I would again)and Gab was involved in all final deals and very pleasant. Danny I felt went above and beyond and for that was one of the reasons I went back and asked for him direct for a salesmen. He called me after the sale to check and see how thing were and if I was happy, He drove me to the Plow company so that i would have the comfort level I wanted that the plow was the right plow for the truck I bought. The service department is great and Rachael is the Best Service person I have dealt with, She is always willing to be sure my needs are met and she is very accommodating understanding my travel. Rather than write a book I will share a few comments on if I think this dealer is a good place to do business. I live 3.1 miles from a Dodge dealership in NY and I drive to Ma. I traveled 1 hour and 10 minutes to Bertera to purchase 4 vehicles in 5 months We have all service work done through the service dept. I have recently recommended a friend who is looking to by a truck through Dan. More

When we arrived at Bertera, Michael came out to meet us immediately. He had exceptional knowledge of the vehicles we were looking at and provided excellent customer service. I would definitely recommend Be immediately. He had exceptional knowledge of the vehicles we were looking at and provided excellent customer service. I would definitely recommend Bertera to others and will come back myself. More

We're very happy with our vehicle purchase from Bertera Dodge in West Springfield. They had an excellent selection of vehicles, were very courteous and helpful during our initial phone conversations and g Dodge in West Springfield. They had an excellent selection of vehicles, were very courteous and helpful during our initial phone conversations and gave us no pressure or sleazy sales tactics on our purchase - even with it being the last day of the year! Kyle Harrison was great - friendly, attentive and highly knowledgeable. Ultimately, we chose to do business with them since they had the best selection and pricing. The fact that they were courteous and easy to work with was a welcome bonus! More

I was shopping for a SUV to replace the car I had at the time. I had been looking for a little bit and was burned at another dealership prior to my purchase. I decided to give it one last shot and thats whe time. I had been looking for a little bit and was burned at another dealership prior to my purchase. I decided to give it one last shot and thats when I met Marlon at Bertera. He was great and listened to excatly what I said. He did not mess with me or try to get me into something I didnt want. At the end of the day the numbers matched what I could afford and I ended up in a better vehicle then I had originally thought I could get. Marlon and everyone else at Bertera were very polite, respectful and thoughtful. After it was clear that I could get the vehicle it was not a long wait for the paperwork to get filled. I highly recommend Bertera as well as Marlon. More

I was in the market for a new Jeep Wrangler Rubicon and visited several Jeep dealers in MA and CT. Andrew Jaikissoon became my sales representative at Bertera. I was very impressed with Andrew's professi visited several Jeep dealers in MA and CT. Andrew Jaikissoon became my sales representative at Bertera. I was very impressed with Andrew's professionalism, responsiveness, knowledge and lack of high pressure tactics. He was great to deal with and handled all of my needs quickly (i.e. options, pricing, rebates, financing options, etc.). As a business owner, I didn't have a lot of time to mess around. Andrew quickly became my go to sales rep and it was a very easy decision to contract with Bertera for the special order of my Rubicon. Upon arrival of my custom built Jeep at the dealership, all pursuant paperwork, registration, extended warranty, and financing processes went very smooth. The whole experience was truly exceptional. My only regret was that I initially wasted time visiting other dealers. Andrew was great, thanks for everything. Regards, Frank Tilli, Vice President Abide, Inc. More