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Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
490 Reviews
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Showing 490 reviews
July 29, 2015
Great experience Ryan alone is why our family will come back and continue to do our car services with Bertera. He made car shopping an enjoyable and easy experience an Ryan alone is why our family will come back and continue to do our car services with Bertera. He made car shopping an enjoyable and easy experience and we can promise we'll be back in the future. More
by Mbh
Employees Worked With
Ryan Spahl
July 25, 2015
New Jeep Had a good experience getting my New Jeep Renegade. They found the specific one I wanted and had no hassle trading in my old car. Brian has great cu Had a good experience getting my New Jeep Renegade. They found the specific one I wanted and had no hassle trading in my old car. Brian has great customer service and kept me updated throughout the shipping process of the new Jeep. You can tell he is very enthusiastic about the Jeep brand. Would definitely buy another car from them in the future. More
by mel119
Employees Worked With
Brian Nimerowski
July 17, 2015
Great sales and service on my dream car I saw a pre-owned BMW 335i xDrive on their website and knew it was the perfect car for me. They had it at a reasonable price, but what I was worried a I saw a pre-owned BMW 335i xDrive on their website and knew it was the perfect car for me. They had it at a reasonable price, but what I was worried about was my trade. Jimmy Duclos was my sales person and he was fantastic. He listened, made only promises he could keep and even went out of his way to accommodate my issues with the few things I wanted adjusted before delivery. He communicated constantly and consistently, which made me feel like he was on top of the things I was worried about. In the end, the trade was fair, all my service issues were addressed right the first time, and he made the delivery process easy. All this while I have my 12mo old daughter with me. I highly revoke d dealing with Jimmy if you need a new or preowned car. More
by Greg G
Employees Worked With
Jimmy Duclos
June 28, 2015
Love my new JEEP "Thanks for making it happen" My sales person was, Chris, he was a great salesman, polite, courteous, and took care of my wants for the car I wanted...He did not pressure or hurry My sales person was, Chris, he was a great salesman, polite, courteous, and took care of my wants for the car I wanted...He did not pressure or hurry me..I definitely would return to this dealership for another car even thought it is almost 1 hour from my home...It is so nice to be treated, with kindness, and to receive quality work, from the whole dealership. Thank-you all.. More
by jlees
Employees Worked With
finance manager, another manger to work the money deal...sorry don't remember there names., Chris Donah
June 17, 2015
Worst ever service department Extremely bad experience. Their service department is the worst I ever encountered. I have a 2009 town and country, which drives just fine - until I Extremely bad experience. Their service department is the worst I ever encountered. I have a 2009 town and country, which drives just fine - until I took it to the dealership for a recall - on Friday, June 12th, 2015. Right after they changed the module, my car started to act up. The engine randomly shuts off at the stop-sign or the red lights. Only the reverse gear works after I backed out from parking. Sometimes, I have to restart the car 5 or 6 times. Then today - June 17th, 2015, I took my car to the same dealership, hoping to find out the cause. (Another big mistake!) Around 4pm, they called me to let me know they don't know the exact reason yet, but I can pay them $120, and bring my car home. I immediately rejected this idea. In the end, we agree to leave my car there for one more day. I just don't understand why I have to pay $120 for the damage they made to my car. Also, it is only diagnosis. My advice: do not service your car there. Who knows what they will do to your car. Also, anyone knows a better chrysler dealer around western mass? Update (June 22, 2015): Finally their transmission technician took a look at my car after the first tech couldn't figure out the cause. They called me around 4:30pm, and told me that the first step is to replace the spark plugs and wires. Of course the charge of $559.xx will be on me. When I asked how many steps they need, the girl would't give me an answer, just saying we will start from there. It is a 6-years-old car with only 50k miles on it. I don't see the reason to replace the spart plugs - but I won't mind if that is indeed the reason. The trouble is they aren't sure either, and they want to do trial-and-error, with me paying may-be completely unnecessary parts and labors. More
by cqyAmherst
Employees Worked With
just service people
May 16, 2015
Great Service I've never been to a dealership, yet alone ever financed a vehicle. The salesman Roberto M. made my first time experience one to remember. He provided I've never been to a dealership, yet alone ever financed a vehicle. The salesman Roberto M. made my first time experience one to remember. He provided great and fast service. Although I was skeptical about the entire thing at first, I'm excited to say that I left Bertera feeling great and confident about my choice. I would definitely recommend my family and friends. More
by mrs.otero69
Employees Worked With
Roberto Martinez
May 16, 2015
White glove service I went to bertera looking to test drive a jeep, but not having any idea of what I wanted. No one tried to hard sell me like other dealerships may do. I went to bertera looking to test drive a jeep, but not having any idea of what I wanted. No one tried to hard sell me like other dealerships may do. They were extremely patient in helping me explore my options with the genuine interest of me being happy with choosing a car. I had a goal of signing my lease and driving away in the same day and the dealership did everything in their power to accomplish that for me. They're very easy to get in contact with and I appreciated the service very much, even with a few hiccups in the process. More
by instereo21
Employees Worked With
Igor Palgi
May 13, 2015
The best place to buy a car I visited many dealerships in the western MA, CT and NY area. Bertera in West Springfield was the best. They gave the best deal for my trade and the b I visited many dealerships in the western MA, CT and NY area. Bertera in West Springfield was the best. They gave the best deal for my trade and the best deal on my jeep. Brian Nimerowski goes above and beyond to make sure you are 100% satisfied. they will have my business for years to come. More
by 15freedomjeep
Employees Worked With
Brian Nimerowski
May 11, 2015
Excellent Service with a world-class salesman Ryan was a fantastic salesman. He went above and beyond to listen to exactly what I was looking for in my new car. As it was my first experience pur Ryan was a fantastic salesman. He went above and beyond to listen to exactly what I was looking for in my new car. As it was my first experience purchasing a car on my own, I was hesitant going through the sales process as I know the stereotypes car salesman have. Ryan broke my stereotype. He was attentive, and found me a car that fit exactly what I had on my list without going over my budget. He was concerned with "earning my business" and ensuring that I had a positive experience. Even when I explained to him that I was looking at other places, and would be back to the dealership when I made a final decision, he did not attempt to pressure me into making an immediate purchase. When the time came to make my decision, I chose the Chrysler 200, and Ryan earned my business and ensured that I received the best deal for my vehicle. I was thrilled with the experience and my purchase and would recommend Ryan and Bertera Chrysler!! More
by CWMeaden
Employees Worked With
Ryan Spahl
May 07, 2015
Buying a jeep was a fun and easy experience The salesman was professional easy to work with and very helpful. It was like buying a car with a friend helping you out. Glad I bought my Jeep there. The salesman was professional easy to work with and very helpful. It was like buying a car with a friend helping you out. Glad I bought my Jeep there. More
by redjeep
Employees Worked With
Darryl Wilson
