Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
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Easiest car purchase ever! Carl was great to deal with , responsed quickly to my questions and went out of his way to make me happy. Even got the car inspected for me so I didn' Carl was great to deal with , responsed quickly to my questions and went out of his way to make me happy. Even got the car inspected for me so I didn't have to! More
Another great experience! Chris Donah is great...this is my third purchase in as many years and Chris's expertise is second to none! A 5-star recommendation for sure! Chris Donah is great...this is my third purchase in as many years and Chris's expertise is second to none! A 5-star recommendation for sure! More
the salesman is Zach was very helpful very kind a very pleas Zach and the financing woman where out-standing helpful a very great experience kind considerate in many ways than one very priests will be happy to r Zach and the financing woman where out-standing helpful a very great experience kind considerate in many ways than one very priests will be happy to recommend to all my friends More
Excellent From the monent my phone conversations began I was treated professionally. While in the showroom had an oportunity to observe many customer service From the monent my phone conversations began I was treated professionally. While in the showroom had an oportunity to observe many customer service reps. I was so pleased with the kindness , humor, patience , that all customers received. I dealt with Brain he was extremely helpful we worked together and I a purchased my awesome 2017 Grand Cherokee ... Thank you very much Barb More
Outstanding Customer Service My thanks to Brett for providing a very courteous and professional interaction. After receiving my initial estimate I requested any possible savings My thanks to Brett for providing a very courteous and professional interaction. After receiving my initial estimate I requested any possible savings that would lower the cost. Brett brought my request to the service manager , Ken Collazo who was able to make a very favorable adjustment to the original quote , thanks Ken. I won't hesitate to return to Bertera for any additional service as well as my next new vehicle purchase. More
New Truck From the moment I walked through the door I felt welcomed by the friendly & professional staff. The dealership was abnormally busy compared to other s From the moment I walked through the door I felt welcomed by the friendly & professional staff. The dealership was abnormally busy compared to other stores I've shopped & now I understand why . Their price and selection was amazing & the new store they are building is beautiful , I can't wait to see it completed !!!! Customer for life More
Well done I knew what I wanted and knew what I wanted to pay. They helped me with both and I am very happy with the service I got I knew what I wanted and knew what I wanted to pay. They helped me with both and I am very happy with the service I got More
Great experience! Walked in knowing what i wanted. I was helped right away and brought the jeep i wanted from the other lot down the street. Great service it was all qu Walked in knowing what i wanted. I was helped right away and brought the jeep i wanted from the other lot down the street. Great service it was all quick and everyone there was great! More
Highly recommend Berterra Jeep W Spld My wife and I had a great experience at Berterra Jeep in West Spld. Tara (sales rep) came right over to us when we entered the dealership. Asked us wh My wife and I had a great experience at Berterra Jeep in West Spld. Tara (sales rep) came right over to us when we entered the dealership. Asked us what we were looking for and within a few minutes we test driving a Jeep Wrangler. She answered all our questions about the different options it came with and even other options that we could add-on after market so it ended up being Exactly the vehicle wanted. We came back to the dealership she went over all the numbers and different payment options available until we found one that worked for us. The manager (Ryan) gave us the absolute best deal he could possibly give us both with the Wrangler and our trade-in. Beat a previously visited dealership by hundreds even thousands of dollars. Both Tara and Ryan were very professional and pleasant to work with. They were very determined to find the vehicle and the payment plan that worked for us and didn't try to push or pressure us in getting something we didn't want. We were hesitant in going to the dealership in the first place because of a bad experience we had at a previous dealership but we were blown away by the costumer service they provided us. I know where I will be buying my next vehicle. Highly recommend!! More
Very simple, easy communication Darryl Wilson made this car trade in experience very easy. Clearly explaining the process, and taking plenty of time with me so that I left knowing I Darryl Wilson made this car trade in experience very easy. Clearly explaining the process, and taking plenty of time with me so that I left knowing I was comfortable with the vehicle I wanted. More