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Bertera Chevrolet
Palmer, MA
501 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 501 reviews
August 31, 2021
Our Sales Rep Matt was fantastic. He was patient and respectful of my parent through the the buying process. He treated them with the respect and kindness they deserve. Sales dept is great -- serv respectful of my parent through the the buying process. He treated them with the respect and kindness they deserve. Sales dept is great -- service department is an issue. More
by sb.beauch14
Employees Worked With
Matthew Coppedge
August 10, 2021
If I could give less than one star I would . (Total Incompetence) custom ordered new truck with accessories. Asked salesperson everything was included, yes was the response was, even have email. Didn' Incompetence) custom ordered new truck with accessories. Asked salesperson everything was included, yes was the response was, even have email. Didn't haggle over price paid what they asked less rebate. Then told this wasn't included in price add $1000 now. Then called and told truck is in but we never ordered the accessories. Waiting over two months for the right bug deflector. Then it comes in all scratched up. Order new one another two months. now installed. Had to go back and have window vents installed on ride home one blew off. Go in for the window vent to be installed dealership ordered wrong one. Truck was in for recalls and window vent install dropped off for whole day. Was told at three o'clock that wrong window vents ordered and they couldn't do the service recalls scheduled appointment two weeks in advance what a dealership. Have already deterred three friends from going to buy a vehicle at this dealership and will continue to do so. Still waiting on the window vent. More
by bdk
Employees Worked With
Ryan
July 19, 2021
It took me about a year to find a blue lt trail boss. I found one 2 hours away from where I live. As soon as I I found the one I knew I had to have it. I called the dealer and they said it was still availa found one 2 hours away from where I live. As soon as I I found the one I knew I had to have it. I called the dealer and they said it was still available. I had a 2015 f 150 for a trade. They gave me $20,500 and said they would be lucky to make $4,000 on it and they are currently selling it for $29,000. The thing that I don't like besides the lies on how much they were going to make on it was, that they said my truck has a clean carfax. When in Fact there are 2 confromed car accidents on the car fax. As a car dealer you should not lie to potential buyers by saying the truck has a "clean carfax" They were a little unorganized as I wanted to leave with my truck the same day. There were 2 recalls on the truck so I had to wait about a week. Which wasn't a big deal as I was away in NC visiting family. How ever they made me drive 2 hours back to tell me my interest rate as " BECAUSE THEY COULDN'T TELL ME IT OVER THE PHONE." which honestly pissed me off. I also bought a $1300 ceramic coating and rim and tire protection. I did leave my care package which had extras at the dealer ship and they said. "We can't ship it to you because it is chemicals" I mean I bought a truck from them I paid for this package and they actually want me to drive 2 hours to pick it up?? Other than that I would most likely buy another New truck from them. This dealership is better than the ones around my area. New trucks are the way to go in today's society as the used car market is crazy right now. My truck was listed for $56k and it was about $52.8 so it was a pretty good for my dream truck. More
by Kurt Dee
Employees Worked With
Brian Yarrows, Samantha Cardin
July 13, 2021
Hello I want to thank everybody at the Terry Chevrolet for helping us out and buying a new truck Chevy Colorado but I want to put out a special thank you for Keith Andy’s who did all the foot work and eve for helping us out and buying a new truck Chevy Colorado but I want to put out a special thank you for Keith Andy’s who did all the foot work and everything to help us we have a beautiful truck and we recommend anybody to go to Patera to get a new vehicle they are the best and we love our truck thank you again. More
by Ramona
Employees Worked With
Keith Andes
June 18, 2021
Jose Lopez was nothing short of a professional. He was very positive from the moment he met me. Explained everything well and was very patient. I let him know which specific vehicle I wanted and he went o very positive from the moment he met me. Explained everything well and was very patient. I let him know which specific vehicle I wanted and he went out of his way to find it for me. Will definitely recommend Jose Lopez to everyone I know. Thank you for everything you have done. More
by Mcosme
Employees Worked With
Jose Lopez
June 07, 2021
Best dealership Around,Jose Lopez was a great salesman,no pressure,worked hard to get me a great deal,highly recommened saleman,Thank you Jose👍 pressure,worked hard to get me a great deal,highly recommened saleman,Thank you Jose👍 More
by blaisscott
Employees Worked With
Jose Lopez ????????????????????????????????
June 03, 2021
Thank u Samantha she was kind very helpful on the phone very Polite as soon I got there she came looking for me that’s what’ u call good service 🙋♂️ very Polite as soon I got there she came looking for me that’s what’ u call good service 🙋♂️ More
by Hitman413
Employees Worked With
Matthew Coppedge
May 28, 2021
Is more than 5 stars an option? I have never had such an easy, pleasant experience at a dealership. They made buying a new vehicle such a painless process easy, pleasant experience at a dealership. They made buying a new vehicle such a painless process More
by Kelly.rockwood
Employees Worked With
Drake
May 25, 2021
Very helpful salesman Jose and group. Truck is beautiful Very helpful salesman Jose and group. Truck is beautiful and they take care of their customers . Quick response time also , very helpful . Looking fo Very helpful salesman Jose and group. Truck is beautiful and they take care of their customers . Quick response time also , very helpful . Looking forward to picking up my truck . More
by Rybolmer82
Employees Worked With
Jose
