Bertera Chevrolet

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went in looking for a used silverado. drove the truck, agreed on price. called the next day, to be told that the salesman i was dealing with was "sick"... delt with another guy who was a bit of a flake an agreed on price. called the next day, to be told that the salesman i was dealing with was "sick"... delt with another guy who was a bit of a flake and almost impossible to reach. I went in to sign the paperwork for the truck and look it over again. the whole ordeal felt rushed and unprofessional. later found out the salesman i was orignally dealing with "no longer worked there" (revolving door type sales staff) i asked them to fix a few things on the truck, which they did, eventually, picked the truck up and drove it for a day when i noticed a few more problems with the vehicle. i scheduled a service appt. and left the truck for the day just to be told that they had no idea what i was talking about, they did hear any noise and what noise they did hear was normal- the big brush off. i was told "well, its a used vehicle!" i earn my living as a mechanic so i had to fix the issues with the truck myself... one of the noises "they couldnt hear" was actually a mistake made by the technician who performed the work on the truck! all i know is if i "brushed off" people that came in to my dealership the way they did to me... i wouldn't have a job anymore! More

I'm giving this rating because, my previous car interest rate was 21% 2005 Chevy Trailblazer, after going to Bertera Chevrolet, the finance manager in particular worked very hard and got me a deal on a 2008 rate was 21% 2005 Chevy Trailblazer, after going to Bertera Chevrolet, the finance manager in particular worked very hard and got me a deal on a 2008 Ford Expidition at 8%, I could not believe how great they were in assisting me. It was the best experience by far that I've ever had with any dealership. Sincerly, Eddie Macon More

Went found a car we could afford, the deal was great. Sales took care of it all Reg, sale, finance .... all we did is sign and drive Car was clean and preped, new tires. We love the Grand Prix and eve Sales took care of it all Reg, sale, finance .... all we did is sign and drive Car was clean and preped, new tires. We love the Grand Prix and everyone we dealt with was great. This is the second car I buy from Bertera Chevrolet Pontiac Buick and will again, unless the car out lives me thanks Marc & Becky Langevin More

My wife and I showed up at this dealership on a Saturday morning without an appointement. We were met but a friendly sales associate and informed him that we were looking for a convertible and that we had morning without an appointement. We were met but a friendly sales associate and informed him that we were looking for a convertible and that we had viewed several on their website. After he wrote down our name and number and noted several makes that we were interested in, he said he would get some keys and promised to be right back. About 15 minutes later, my wife noticed that all the sales people were gathered in one office, I'm guessing the General Manager's. We thought it was odd to schedule a staff meeting while there were customers in the showroom, but we're both professionals and were willing to be understanding. Several minutes went by, and while we weren't able to hear what was being said during the meeting, we noticed that the voice of the GM (or whomever's office it was) began to rise and his tone to sharpen. At one point we actually overheard him swearing at his staff about how some car deal was approved. My wife and I looked at each other in disbelief and she said to me that we should probably leave. We left the dealership feeling disrespected and insulted. This was completely unprofessional and unacceptable of any type of organization that prides itself on customer service. I would never go back to this dealership and would not recommend it to friends and associates. More

Nate informed me of all of my options concerning my repair and decided that for safety issues my vehicle should be serviced on the day I visited the service department. He offered a ride home while my repair and decided that for safety issues my vehicle should be serviced on the day I visited the service department. He offered a ride home while my vehicle was being serviced and called as promised during the day to keep me informed of the status of the repairs. He also called to notify me that the repairs were completed and offered that the dealer would pick me up in the morning if I was unable to make it to the dealership before closing. Nate keeps me informed on services covered by my warranty and explains repairs that have been done. Courteous and efficient. More

The service department has always been very good,ready when promised and fixed properly so I definitely would recommend the service even if you don't buy it from them.The sales department on the other han when promised and fixed properly so I definitely would recommend the service even if you don't buy it from them.The sales department on the other hand really pisses around a lot wasted my time and wasn't very professional. More

A friend of mine referred me to The Bertera Dealership in A friend of mine referred me to The Bertera Dealership in Palmer, MA. It was easy to find just off the Mass pike. I was truly impressed by how curti A friend of mine referred me to The Bertera Dealership in Palmer, MA. It was easy to find just off the Mass pike. I was truly impressed by how curtious the salespeople were.I was never pressured and was encouraged to take my time viewing inventory that met my particular needs. I did purchase a Toyota Pick up and got a great deal and have recommended the dealership to friends and family and will certainly do business there again. Thank you for this opportunity to share my experience in regards to Bertera of Palmer, MA Sincerely, Pamela Osterberg More

My sales experience was not as bad as the other reviews here, I got the car I wanted for the price I wanted, but here comes the big however. They promise they will change all fluids, oil, transmission, an here, I got the car I wanted for the price I wanted, but here comes the big however. They promise they will change all fluids, oil, transmission, antifreeze, etc., and I foolishly took them at their word that they had performed these services. I found out a month and a half later that there was no oil on the dipstick when I took the car for a routine oil service, fortunately at another service center. I also had a single issue "repaired" by Bertera and they botched the job. I had to have their work repaired again a month and a half later. I currently have a complaint filed with them over these issues, hoping for a speedy resolution. More

Everyone realizes that they are going to get the sales game when shopping for a used car. Bertera takes their game to an all new slimey level. I, like so many went to this dealership interested in a H3 game when shopping for a used car. Bertera takes their game to an all new slimey level. I, like so many went to this dealership interested in a H3 I had seen on their website. I was informed after driving a different H3 that the price on line was less due to a 3500 trade in allowace (xxx!!) yeah yeah like I care I thought I can chew it down when it comes to the numbers game. I was not a need to buy customer, so play your little game but I will get what I want or simply leave was my attitude. Unfortunetely they were very tactical in wasting my time with many different baits. I did put a deposit on one of the vehicles I drove but not feeling quite right with it I asked for the carfax and returned the next day to examine the vehicle more closely. Long story short thank god for the Carfax, the vehicle had several issues with the 4x4. I asked for my deposit back and like so many got to chat with the sales manager on why... Ummm yeah I told him plain and politely that this vehicle was not for me show me another. They brought me a xxx H3 that had none of the features I request or had shown any interest in. Now you would assume they would know this by now since I had been there only driving the luxury models. Running short on patience they quickly brought me a fully loaded H3 with all the bells and whistles. I took it for a ride and loved it instantly. Ready to sign the deal I told them what I would pay monthly and not a penny more and I also told them at the highest interest rate I would even consider. I was very clear and repeated this slowly and repetively so that the salesman would have NO CONFUSION to what I wanted. They called me the next day with a happy tone that my finacing was done and better than expected... Happily I went down to Bertera only to have my time taken for granted by forcing me to wait for over an hour and a half for the finace guy. Finally able to sit and talk turkey they gave me the worst rate I could not even believe it! I have never had a interest rate that bad!!! Then they said my payment would be 20 dollars more a month than what I told them was my cap... Angry was not the word for my emotion... I stayed very calm and shook the finace guys hand. I told him I was sorry he wasted his time and mine and I left the dealership.. No yelling or making a scene. I figure anyone with a brain would see them for what they are easily. If you really value your time do not go to this dealership. They think nothing of causing you to sit and wait for them. That is not how it works or will ever work for me in the future. I will buy my H3 but not from ANY BERTERA DEALERSHIP! More