Bertera Chevrolet

our overall experiance was excellent. everyone was very friendly and helpful. our salesman steven fitzgerald was great.found us the truck we were looking for its perfect. everything moved along quickly and friendly and helpful. our salesman steven fitzgerald was great.found us the truck we were looking for its perfect. everything moved along quickly and we had our truck in a few days.thats all because steven did his job and did it well More

Submitted an online application for a specific vehicle. Was told by Bob Canning that I received a conditional approval. I was to bring in 2 pay stubs and a utility bill and needed to sign off on the vehic Was told by Bob Canning that I received a conditional approval. I was to bring in 2 pay stubs and a utility bill and needed to sign off on the vehicle I wanted. Because my credit is not good I understood that I was not guaranteed anything. I was very specific in which vehicle I wanted and what I was willing to pay a month. I drove 2 hours with my paperwork and a down payment. Upon arrival I was told once again that the approval was conditional and the bank wanted me to sign off on the vehicle. I was then turned over to a salesperson, AJ I believe, who's professional appearance was sloppy and he was not very personable. He would not even look me in the eye when he spoke. He asked me how much I was was willing to pay a month for the vehicle. Again, I was very specific about how much and for that vehicle only. He told me that the bank required me to purchase a warranty. This was a big red flag, As a former salesperson I know that car dealers are required to offer me things such as warranty, GAP, Credit Life and Disability and any other services they offer. I also know that most banks will not finance more than 100% of KBB and can not require a purchase of any services I do not want. I asked the salesperson what type of warranty, he said 2 year mechanical and safety, and how much, he had no answer. He went off to talk to, I assume the finance person, and came back sat down and said the vehicle of my choice was sold that morning, which I seriously question. The dealership opened at 12 I was there at 2 and the vehicle was sitting in the lot without a sold tag or any other indication that it had been moved recently. He said, "however" and I cut him off told him I was leaving because I was lied to. I was told I was to sign off on that vehicle not maybe another. I grabbed my family and walked out. I was furious. There was no reason for him to lie to me. If he had been even somewhat honest I would have probably looked at something else. Again, I had no grand illusions about this purchase. Not once did anyone ask me why my credit was bad or anything about myself or my situation. In this economy smart people have credit problems we are not all dead beats. More

Buying a car is never easy. It's like "War of The Worlds". Not so at Bertera, everyone that I met and dealt with were polite, knowledgable, helpful and addressed my concerns and details. It was wort Worlds". Not so at Bertera, everyone that I met and dealt with were polite, knowledgable, helpful and addressed my concerns and details. It was worth the 1 1/2 hour trip. Thank you, hope to buy my next car from you. Andrew H. P More

I have nothing bad to say about paul or brian.The rest of the dealership i would never recommend.I bought a lucerne the first week of november.the navagation radio didn't work,it took 3 months to settle the the dealership i would never recommend.I bought a lucerne the first week of november.the navagation radio didn't work,it took 3 months to settle the issue.The only way it got resolved,is i had to call the BETTER BUSINESS BUREAU,and then BERTERA finally replaced the whole system 2/10/2011,which you could have done 3 months ago.WHEN THE SYSTEM WAS REPLACED I ASKED BRIAN HALL TO SHOW US HOW TO WORK THE WHOLE SYSTEM.WITHOUT ANY PROBLEMS HE SHOWED US HOW EVERYTHING WORKED.BRIAN WAS VERY FRIENDLY AND SUPPORTIVE WITH US,HE SET UP OUR FREE SIRIUS RADIO,AND OUR FREE ON STAR,FOR 3 MONTHS.IF IT WASN'T FOR BRIAN HELPING US,WE WOULD NEVER FIGURE THE SYSTEM OUT,WE ARE SENIOR CITIZENS WE WOULD HAVE BEEN LOST,THANKS AGAIN TO BRIAN HALL.AGAIN I WILL NEVER RECOMMEND BERTERA CHEV,TO ANYONE. More