
Bertera Chevrolet
Palmer, MA
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Paul was enjoyable to work with. However, calling the dealership to speak with the salesmen is aggravating at best. Calls are transferred to a phone that is not answered then disconnected. Each time requ dealership to speak with the salesmen is aggravating at best. Calls are transferred to a phone that is not answered then disconnected. Each time required at a minimum of 3 calls prior to going to voice mail are actually speaking with someone. Our salesmen Paul was nice to deal with,however if they did not have the car we wanted we would have gone to another dealer as the rest of the process beyond Paul was strained at best, very poor communication, difficult to call and once there often left waiting to fill out paperwork while computers froze with no explanation of what we were waiting for. More
Eric greeted us in the parking lot was very helpful answering all the questions about the vehicle we were intersted in we ended up purchasing the vehicle and Eric was very informative about the onstar answering all the questions about the vehicle we were intersted in we ended up purchasing the vehicle and Eric was very informative about the onstar and registered me online and helped me download it on my phone. Eric is a curtious and knowledgeable sales associate. More
Quick, found what was looking for in the price range that i was interested in. Was able to accomadete my needs as a consumer and within the range that i expected. i was interested in. Was able to accomadete my needs as a consumer and within the range that i expected. More
I saw The car I wanted and paul worked hard to get me in it thanks paul, I am very happy with this car and The service! I rate this dealership 5 stars it thanks paul, I am very happy with this car and The service! I rate this dealership 5 stars More
My wife and I had an enjoyable time buying from beterra chevy Eric was friendly and courtious. Eric worked very hard to get us into the car we wanted. We are very pleased with our experiance and our Toyota chevy Eric was friendly and courtious. Eric worked very hard to get us into the car we wanted. We are very pleased with our experiance and our Toyota Tacoma. Thank you Michael & Karen More
Dealership didn't waste a lot of time with useless negotiations. Gave me an upfront fair price and was very convenient in allowing me to pick up new vehicle at my convenience. Paul was very helpful negotiations. Gave me an upfront fair price and was very convenient in allowing me to pick up new vehicle at my convenience. Paul was very helpful and truly understood his product. More
Paul answered all our questions and explained, in detail, all the features of our new suv. Also, did a followup call to make sure everything was going ok and no other questions. Good job Paul. This is the all the features of our new suv. Also, did a followup call to make sure everything was going ok and no other questions. Good job Paul. This is the 3rd car purchase from Betera. More
I've been meaning to let you know that I really appreciated the excellent service and expertise I received from all the staff at Bertera. From the outset, my salesman Nick Costanza assured me the 0 appreciated the excellent service and expertise I received from all the staff at Bertera. From the outset, my salesman Nick Costanza assured me the 08 mountaineer was in mint shape, let me drive it extensively and his knowledge of the vehicle, especially considering it was a line you don't carry, was excellent. I was also impressed by the way other staff asked me if I needed help while Nick was getting paperwork, there was a sense of caring from everyone I encountered. Nick put together a great price package that nobody else could touch and added $1200 in tires, service, brakes, etc. which was more than fair. When I noticed a little bump in the transmission a few days after buying it, Nick directed me to a nearby dealer and said it would be covered under warranty. They tweaked the TCM, problem solved and Nick was correct, no charge! The call from Nick 6 months after the purchase was a also nice touch, he was the best salesman I've experienced, good energy and easy going. This is a very professionally run operation, the waiting room has plenty to read (very important!) the finance guy was very quick and helpful, and your dealership has a friendly vibe. I will gladly use you services again, Thank you, Bruce Marshall More
I was there to trade in my Jeep wrangler for a car and Chris was awesome! Not only is he adorable but he even bought my 7 yr old son candy. Everyone was very friendly and I had a wonderful experience purc Chris was awesome! Not only is he adorable but he even bought my 7 yr old son candy. Everyone was very friendly and I had a wonderful experience purchasing my vehicle from Bertera. More
Back in 2011 I went all around looking for a car that I needed to get around back and forth to work, new or used it didnt matter. No dealer would work with me as my credit wasn't srong enough. I finally re needed to get around back and forth to work, new or used it didnt matter. No dealer would work with me as my credit wasn't srong enough. I finally recieved a letter in the mail from Bertera stating that they were willing to work with m and get me a car. So I went to check it out and sure enough I was able to get a goof reliable car within a month. It was a great experience from beginging to end they worked round the clock and kept in touch with me through evey step of the process. The overall experience that I have had with this dealer weither it was sales or auto service dept eveyone was friendly and very informative. I will continue to work with them as a loyal customer. More