Bertera Chevrolet

I was in the market for a chevy tahoe. My wife and I went to Bertera Chevrolet to test drive a 04 z71 we saw online for 18,900.00. Upon speaking with a salesman it became very clear that they were going to d to Bertera Chevrolet to test drive a 04 z71 we saw online for 18,900.00. Upon speaking with a salesman it became very clear that they were going to do all they could to keep us from seeing the vehicle we actually had an interest in. The salesman made it a point to show us every tahoe they had that was more expensive, but not the one we could afford. I understand this is a sales tactic, but I felt disrespected when the sales staff tries to put the price in a monthly payment form instead of a total sales price,in an effort to entice me to put myself into financial troubles by overspending because it doesnt seem as expensive when you look at it as a payment, not a purchase. Long story short, I had 20,000 cash to spend on a vehicle. they did not have the 18,900$ truck we went there to see. they kept showing us 20,000 plus priced vehicles. The only vehicle we even tried negotiating was $20,800.00 I explained yet again my budget- and how i could not go over 20k. They responded with their inability to budge on price due to the "tires for life" program which involves free tires if all preventive maintenance is performed at their facility. I DIDNT WANT THAT! I am the manager of a very large,local independant tire and auto service center. I have never, nor will I ever pay someone else to perform the services I have spent decades performing myself. Therefore I also refuse to pay for this program knowing I will not use it. My offer: sell me this 2003 tahoe with 53k miles for any price under 20k. I dont care if it says $19999.99 I cannot afford to spend more than 20k.its that simple.. Their response: "I cant do that sir, we cant remove the tires for life package". I said : sorry, no deal! of course then he went to fetch the sales manager to "see what he could do to make this work today" and he explained how he cant lower the price, and that deal may not still be available tomorrow.(BS) I had now been there for 3 hours and was at wits end. I kept my thoughts to myself and said "we are done here" and then left. At 10:15 am the following morning I recieved a call from Bertera to tell me they had spoke to the sales managers manager and that they could drop the price to 20,500. I naturally laughed at this point, because when they called I was getting into my car after paying, signing, and only spennding 18k on an 06 tahoe with 55k at BALISE. Congrats Bertera! you "sold" your way out of a pocket full of my cash! More

Have four major issues with a $10000 van I purchased and the dealership refuses to fix the issues. Treats you as the bad guy when you have an issue. I brought back the van a week after I bought it and they the dealership refuses to fix the issues. Treats you as the bad guy when you have an issue. I brought back the van a week after I bought it and they tried to make my pay a $100 service charge for them looking at it. Managers are rude and intimidating. Not a comfortable environment at all. Pressured me to go above my budget for I quote "xxxx of a van" that should have been the van from xxxx. More

Although the dealership was very busy at the time, I revieved great service from all the sales personell that helped, No games by salespeople. Made offer, sales mgr made counter offer, price was agreed revieved great service from all the sales personell that helped, No games by salespeople. Made offer, sales mgr made counter offer, price was agreed to and paperwork was processed quickly. My 2005 did have some issues with the steering suspension and I had to return 3 times before finally resolving all the issuse. However, David Bonica, my service advisor did an outstanding job in making sure all items were taken care of. I would recommend Bertera Chevrolet and their outstanding service department to all my friends, family and business associates.. More