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Bertera Chevrolet
Palmer, MA
509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 509 reviews
March 16, 2013
It was my first time purchasing a car, the service was excellent, our dealer was extremely nice and helpful. He mad sure we were all set with everything every time we came in and he was extremely friendly excellent, our dealer was extremely nice and helpful. He mad sure we were all set with everything every time we came in and he was extremely friendly. More
by mdomo
March 15, 2013
I had an issue with an issue with the braking system on my truck after replacing the pads and rotors. I took my truck to Bertera Service Department with much confidence. It appeared to be simple fix and a my truck after replacing the pads and rotors. I took my truck to Bertera Service Department with much confidence. It appeared to be simple fix and a replacement of a sensor. I took it home and drove it the next day only to find that the issue was still happening. It's as if my brakes were engaging while I was driving. I had to have it towed back to Bertera in which Jeoff cordially agreed to take an in depth look at what the root cause what. This time it logically appeared to be that the calipers had over extended the pistons and were engaging against the rotors, so we agreed to replace them. After they were replaced, again I took it home and all seemed well. The next morning I drove it less than a mile and the brakes locked up again. Again I had to tow it back there. This time I was in constant contact with Jeoff and Ron, which I'm sure frustrated the xxxx out of them lol. However, I never once got an attitude or a sign of dismay from either of them. After having my truck for another 2 days, they finally narrowed it down to the Master Cylinder and replaced it. They drove it for quite a while, making sure that they exceeded the average mileage that it took me to drive it prior to the issue occurring. Finally the problem was resolved. Ron had mentioned that he would do everything that he could to make sure that it was fixed and it wouldn't break my bank. Jeoff and Ron were "lifesavers". Being unemployed with kids and having to utilize my savings for a lot of the cost made me worry. However, they were more than fair on the prices they gave me and always gave service with a smile. All in all I would go back to them for any of my repair issues and I will more than likely go back there to purchase another vehicle from them in the future. Thanks again Ron and Jeoff, I am truly indebted to both of you and will send my friends your way. More
by JArchambo
Employees Worked With
Jeoff Hoyt
March 15, 2013
Contacted the dealership regarding an AD I had seen online for the car. When I arrived I met with Felix and he was very helpful and even suggested to get financed through the dealership (they beat my c online for the car. When I arrived I met with Felix and he was very helpful and even suggested to get financed through the dealership (they beat my credit union's interest rate which I never expected walking in the door). Felix was great throughout the whole process and although I did have to wait almost a week to pick up my car, the way I was treated was significantly better than most dealerships I've been to (although usually I stray from the bigger dealerships like Bertera). What really cemented my feeling of receving excellent service is seeing the next day I had not one but two missed calls from Bertera. I called back and Felix told me he was just checking to make sure everything was going well. I do not know if this is customary in larger dealerships, but being that I have purchased around ~10 cars in my lifetime and NEVER had this happen to me before, this stood out as exemplary customer service. While I had read many bad reviews of Bertera previous to coming here, and having numerous people say they would never come here again after their experience, I can not say that my own experience left me feeling the same way. If you've ever read reviews before you know that for every customer that has a good experience about 1/10, if that, even write a review letting you know how their experience was. And for every customer that had a bad experience they are certain to write a review or two expressing their frustration. I would recommend coming here and seeing Felix if you want a guy that knows his cars and has owned quite a few himself. More
by atboyd88
March 14, 2013
Although I think the hourly rate for the mechanic is steep, Jeoff kept me up to date on the status of my vehicle, which is very important to me. I did not have to call him. He was very friendly and he steep, Jeoff kept me up to date on the status of my vehicle, which is very important to me. I did not have to call him. He was very friendly and helpful. I got my vehicle back the next day and it runs good as new. Thank You. More
by MissyR970
Employees Worked With
Jeoff Hoyt
March 14, 2013
Needed a second key made and they told me to come in. Jeoff Hoyt programed the key right away and very courteous and attentive to any question I had. Jeoff told me any service questions or problems give Jeoff Hoyt programed the key right away and very courteous and attentive to any question I had. Jeoff told me any service questions or problems give him a call. The entire service department is extremely efficient and and also give a very friendly atmosphere. Also, our salesman, Jeremy Herbik came right up to us, brought us to the service department, introduced us to the staff and again was very personable. Bertera has a great bunch of people working there. What a pleasure to do business with them. More
by Mollie777
Employees Worked With
Jeoff Hoyt
March 14, 2013
After having bad car buying experiences in the past at other dealerships, I came into Bertera expecting to be disappointed. Luckily, I was not. It took some time and patience but we were able to trade i other dealerships, I came into Bertera expecting to be disappointed. Luckily, I was not. It took some time and patience but we were able to trade in our old car and purchase the one we wanted at the payment we wanted and with a better rate than I expected. We worked with Dan Santos who was friendly and honest with us and didn't try to push us into something we didn't want. He's also been great about following up and taking our call when we had a concern. We also met with Vinny and Bob, who were very friendly as well and did their best to help expedite the paperwork process so we could get out of there as soon as possible. So far I am pleased with our new car and would go back to Bertera in the future. More
by MRose427
Employees Worked With
Vinny Moretti
March 13, 2013
Over all experience was outstanding. Carl Binette was very understanding to my personel needs in the vehicle I was looking for and took great time to make sure I was completely satisfied. If he didnt kn very understanding to my personel needs in the vehicle I was looking for and took great time to make sure I was completely satisfied. If he didnt know an answer to my question he made sure he found out. Returned all phone calls without hesitation and I would highly recommend Bertera Chevrolet and Carl Binette to anyone looking for a new or used vehicle. Thanks again to Carl and his great team at Bertera Chevrolet. More
by pinkmist1392
Employees Worked With
Carl Binette
March 12, 2013
I am doing this review as a result of my experiences at Bertera over several years. These experiences include new car purchases, used car purchase, and ongoing use of the service/maintenance facilities. I Bertera over several years. These experiences include new car purchases, used car purchase, and ongoing use of the service/maintenance facilities. I wish to recognize the professionalism of Jeff Hoyt in particular. He bends over backwards to make sure that appointments are honored, the work is done as specified, and any estimates are really on the mark ( no oops factor). I feel that I have good relationship with Jeff and will continue to patronize Bertera for my automotive needs. Art Alois, Monson,MA. More
by aloisa60
Employees Worked With
Jeoff Hoyt
March 12, 2013
Bertera Chevrolet in Palmer was a fantastic place to find a car! They had a wider selection than any other place that I looked at. The sales staff was extremely friendly and helpful and were not pushing me i a car! They had a wider selection than any other place that I looked at. The sales staff was extremely friendly and helpful and were not pushing me into something that I did not want or need. Jeremy Herbik was the salesperson I worked with. He was absolutely amazing! He spent hours with me and my family over the whole process of buying my car. Even when I said I did not need to test drive one of the cars, he encouraged me strongly to test it out. He went on every test drive and gave me all the information needed to make a smart decision. I would recommend Bertera Chevrolet and Jeremy to anyone looking for a new or pre-owned car! It was a pleasant experience, and I would certainly go back there again when I need a car in the future. More
by jsnicol99
March 11, 2013
I was very pleased with the whole buying experience from the first time I went to the dealership until I drove my car home! Carl was great and very professional!!! the first time I went to the dealership until I drove my car home! Carl was great and very professional!!! More
by sunnybrook333
Employees Worked With
Carl Binette
