Bertera Chevrolet

I have a 2002 Impala that I had brought to Bertera Chevy a month ago for the first time to try and diagnose a recurring issue with my lights that wasn't happening at that time. Unfortunately, they were not a month ago for the first time to try and diagnose a recurring issue with my lights that wasn't happening at that time. Unfortunately, they were not able to get the problem to duplicate although they made a valiant effort and they did not charge me for the effort, which I was pleasantly surprised by and grateful that they didn't charge me. I remembered that kindness today when I had developed a problem with my car last night that still was happening this morning where it didn't seem to want to move very fast even though the engine was revving just fine and I was afraid I might have a transmission issue. I called and spoke to Jeoff Hoyt, who was very friendly and told me that if I could drive the vehicle there now, then they could take a look at it immediately for me. I limped it there, left the car to be diagnosed and asked Jeoff to call me when they found something out. Within 15 min. of arriving home from dropping it off, I got a call from Jeoff telling me that my car needed to have the catalytic converter replaced on it. He offered me two options, the second of which was an after-market part from Napa that if he could get it there, he could have the vehicle repaired before they closed. I gave him the go ahead and an hour later, I received a call saying it was all fixed and had been tested and was ready to be picked up. We discussed the price, and I found the total of the bill to be very acceptable. Twenty minutes later, I arrived to the dealership, and I must pause to say that as I walked in, all of the employees I encountered were very friendly and said hello to me, which I thought was very nice. The manager from the sales floor, who I am sorry to say I didn't catch his name, came in to help Jeoff process my checks and was very helpful and nice to me. I thanked them all and I do wish them a very Happy Thanksgiving at Bertera Chevrolet! I cannot remember the last time I was able to call a dealership, get my car in on the spot, have it diagnosed and repaired in such a short time for such a reasonable price. You made my and my husband's lives much easier as he does most of our repairs and with Thanksgiving around the corner, we were depending on this vehicle to be available to us to travel with, and thanks to the wonderful care that Jeoff Hoyt and the Service department showed me and my vehicle, our plans will not have to be changed. Thank you again, Heather Morrissette :) More

I come all the way from Long Island NY after speaking with Jay and not regret it at all. Honest, accurate and pleasant dealership. Jay and the crew are far from your car salesman image. They care that yo with Jay and not regret it at all. Honest, accurate and pleasant dealership. Jay and the crew are far from your car salesman image. They care that you'll be satisfy, making sure that this is what you want and need. I am for sure coming back. Jay was making sure we are satisfy and getting what we want and like. The place is inviting and you feel like at home, very warm and friendly. If you looking for a new or used car I highly recomand Bertera Chevrolet. More

This was our first time in a dealership and buying a car. We had Paul Figueiredo as our sales person. He was very friendly and he explained everything in great detail. Any questions we had he could answer th We had Paul Figueiredo as our sales person. He was very friendly and he explained everything in great detail. Any questions we had he could answer them right away. I would absolutely recommend this dealership to all of my friends looking to buy a new car. Overall this was a great experience for us thanks to Paul. Paul is awesome. More

This is my 2nd car I bought from Bertera Chevrolet Palmer Mass. Great cars never had any problems with the cars from bertera price are better than my home state Ct. My sales guy Paul is great took care the i Mass. Great cars never had any problems with the cars from bertera price are better than my home state Ct. My sales guy Paul is great took care the issues my car needed repaired. I recommend anyone who is going to Bertera Chevrolet ask for Paul Figueiredo I guaranteed you won't be disappointed. Another thing I did noticed buying this time they did not try to push the extended warranty they offer it if you want it. More

My wife and I encountered many obstacles while purchasing our vehicle, but with the patience, knowledge and determination of our salesman Bob Canning, our experience turned out to be positive and successful. our vehicle, but with the patience, knowledge and determination of our salesman Bob Canning, our experience turned out to be positive and successful. We thank Bob for his hard work. More

Great Experience!!! Highly recommend!! Dave made a painful task pretty painless. It was the first and only dealership we went to in person. Though we did a lot of online research prior to going. It w painful task pretty painless. It was the first and only dealership we went to in person. Though we did a lot of online research prior to going. It was something I was dreading and it was pretty easy. More

My experience at Bertera was exceptional due to the commitment of the sales agent that took my request to find alow mileage used vehicle. Bob Canning did an excellent job of keeping me informed of the commitment of the sales agent that took my request to find alow mileage used vehicle. Bob Canning did an excellent job of keeping me informed of the steps taken in finding a vehicle for me and what was expected of me. He was professional, polite and listened to my needs for a vehicle. I appreciate his hard work. I have used the service department with a couple of my other vehicles and they have always been honest and quick. I shall keep my business with Bertera. More