Bertera Chevrolet

Brian was a pleasure to work with. Guided me through the process and ensured I was being well taken care of. He answered all my questions (he is a very knowledgeable person) I felt extremely comfortable wit process and ensured I was being well taken care of. He answered all my questions (he is a very knowledgeable person) I felt extremely comfortable with my purchase and Brian was by far the best sales associate I have ever worked with. He made me feel so comfortable with my purchase that next time I purchase a vehicle it will be with him and him only. Not only was Brian full of knowledge, he was just a genuinely happy person and you could tell he loved what he was doing- he took great pride in it. I will HIGHLY recommend Brian to my friends and family and he will be my go to person for ANY car needs for my family. He is a great asset to your sales team and I hope you guys appreciate him like my family does. I am hoping his manager reads this because I want him to know what a great person Brian is and that he is a prime example of what a top sales person should be. Thank you for your time and Brian - YOUR AMAZING keep up the great work!!! More

My husband and I recently went to Bertera to buy a used car for our family. We had been to 2 other dealerships before making the trip to Palmer, as we live in Western Massachusetts. I would absolutely bu car for our family. We had been to 2 other dealerships before making the trip to Palmer, as we live in Western Massachusetts. I would absolutely buy another car here and will recommend it to my family and friends. We were greeted politely and professionally within minutes of walking through the door. We told Carl what we were looking for and, literally 10 minutes later, we were standing in front of 2 cars exactly like we wanted -right down to the color! With hassle-free, quick and courteous service, we paid a fair price and drove our lovely "new-to-us" civic home that day. There was no pressure - just excellent service. My husband and I are arguing about who gets to drive the kids to school! More

This was the worse experience I ever had buying a car and I have bought plenty. I was quoted a price and year and when paperwork was done it was an older model then was presented. This was after being there I have bought plenty. I was quoted a price and year and when paperwork was done it was an older model then was presented. This was after being there several hours and just down right tired. I point out the discrepancies the next morning and pull out of that deal and crazy me I should have ran away then, but no I let them talk me into trying to make things right. They find me another car I'm ok with, until I go to pick it up and it had tinted windows on it and it was removed without my permission or knowledge. I wanted the tint it was a selling point. Then the air low light was on, they said one tire was low they filled, 3,000 miles later the light is on again we bring it in they say there is a nail in the same tire (obviously there previous since we picked up the car with low air in that tire) but we have to pay to have it fixed. Then we were told about their wonderful tires for life as long as you have oil changes and tire rotated there I asked up front that would be I was told about 30 something dollars, go for the 1st oil change and $70 later, the oil change, tire rotation where priced seperetly and you have to pay their hourly rate to have work done. Who the xxxx would continue to do that when you can go have oil change and tires rotated and fluids topped of for $35 somewhere else, SOO in the long run you pay for your tires. No have had the vehicle 2 months and it needs breaks already, so someone tell me that they didn't need them when we bought the car. THIS PLACE SUCKS!!!! Never again Best customer service ever Sarat Ford in Agawam I should never went anywhere else they truely take care of you, and have your back even after you drive off the lot! I will NEVER buy another car from here and NEVER recommend to others. More

Wonderful Salesperson to work with, Always thinks of your needs 1st, Goes out of His way to make you feel comfortable, No pressure type of Man, I Felt confident in buying from Him, If you are thinking about needs 1st, Goes out of His way to make you feel comfortable, No pressure type of Man, I Felt confident in buying from Him, If you are thinking about buying a car, I HIGHLY recommend Dave, take it from Someone who has bought many cars over the years, This Man is Highly Recommended by me!!!!!!!!! Would buy from him again!!! More

We chose Bertera Chevrolet because it had a Jeep that we were looking for at a good price, with low mileage. It is our 3rd Jeep and our 1st time buying used. It is our 1st time at Bertera and everyone was v were looking for at a good price, with low mileage. It is our 3rd Jeep and our 1st time buying used. It is our 1st time at Bertera and everyone was very polite. Its our hope that it will last for 200,000 miles like our other Jeeps:) More

I have bought my car at this dealer in Palmer and about that process I don't have nothing to say...But about the service, that's totally a different story! I had a problem with the drivers door, so I took that process I don't have nothing to say...But about the service, that's totally a different story! I had a problem with the drivers door, so I took the car to the dealer so that they could se the problem. So, 30 minutes later with the car at the service, I was told that the door actuator was broken and to fix the problem they would need to order a new one from Infiniti because they didn't had one in the moment ... So they told me the price to see what I wanted to do yada yada... For that part (the actuator) 700.00 plus 2 hour labor 120 an hour, they would give me my car fixed. I didn't like it the way all those numbers came up, but still I decided to go through and payed for a 45 minute service 120 dollars and had them order the part needed ...After two days off no one calling me from Bertera about the part, I decided to put my hands at work and try to fix the problem myself (WE NEVER NO...). And what a big surprise I fixed the door in less then 30 minutes with something really simple with the door handle.(HOW I FIXED NOT REALLY IMPORTANT FOR THIS ISSUE) . I didn't had to buy anything, since nothing was broken with the door and I only toke 30 minutes because I was not familiar with this line of WORK...I did the total off 3 services in my car (oil changes etc. ) small stuff at Berteras since a purchase the car there, and I start having my doubts now about the synthetic oil that I ask for, the cabine filters changed or not? I mean a lot of stuff ...That's all I gotta say for now. More

bought a used car, had to speak to the manager several times about issues promises were made and not delivered,said they could find the car I wanted in less than a week, promised times came and went, t times about issues promises were made and not delivered,said they could find the car I wanted in less than a week, promised times came and went, tires not what they should have been nor the wipers. dealer had full payment but kept me waiting for days for car Was told my salesman was with a customer when I called, come to find out he was off that day all these little things kept adding up to a very bad experience and every time I made the long trip I would have to sit and wait and wait and wait More

dealer was very good and selected the truck in my means also jim and the rest of the staff was kind and very helpful i would recomened them to some looking for a car also jim and the rest of the staff was kind and very helpful i would recomened them to some looking for a car More