Bertera Chevrolet

Best experience of my long life with car dealers. Since losing my '09 Nissan Versa in a black ice accident in winter of '14, I had been driving a stupid little low-mileage '09 Toyota Corolla which did Since losing my '09 Nissan Versa in a black ice accident in winter of '14, I had been driving a stupid little low-mileage '09 Toyota Corolla which did not suit me at all. I was tired of crashing into things when backing up; the car dips in the front and goes up at an angle in the back and I just couldn't see anything behind me. Driving home from Springfield one day through Palmer, MA, I was somehow compelled to pull in to Bertera Chevrolet and beg them to find me another Nissan Versa hatchback. After being served tea by the lovely sales manager named Laura, I met with a young man named Jacob Mead is probably the best car salesman I've ever encountered in my life. After trying and failing the usual ploy of selling me a big new Chevy, he came to understand exactly what I wanted and how much I could afford. He made some calls to other Bertera sites and found me a low-mileage, '09 Nissan Versa hatchback, in better shape than the one I had before. The haggling over price was not ugly, and all was smooth sailing from there. When I took possession of the car he told me there was a surprise; it had a remote starter, which is also something I had never had before. They had made a minor repair to the horn and then I was free to coast all over New England with my beautiful, clean, mint, car-fax-checked-out silver Nissan Versa SL for $ 2K and my trade. I bid the Toyota a final farewell, and now I am happy too. Jacob Mead and Laura are the two nicest people I ever met in a car dealership, and I would go back in a New York minute if I have to get another car before I die. I am so darn glad I stopped by there on a whim. Debbie Tierney, Brimfield More

Perfect I couldn't have had a better experience from the second I walked into the dealership- Brain Hall made it painless and enjoyable from his humor to the I couldn't have had a better experience from the second I walked into the dealership- Brain Hall made it painless and enjoyable from his humor to the way he went above and beyond to help me. I will definitely be recommending Bertera, and more importantly Brian Hall to all of my friends/family. Thank you for such a wonderful experience. More

Friendly, knowledgeable and professional Buying a car is always a stressful experience for many people, including myself, but working with Bertera Chevrolet in Palmer was great and stress-fre Buying a car is always a stressful experience for many people, including myself, but working with Bertera Chevrolet in Palmer was great and stress-free! BRIAN HALL was our dealer and he was very friendly with a good sense of humor and very professional. He got us in the car that we wanted in a timely fashion. Even when I had an issue a couple of days later, he took care of it immediately and called to check in to make sure that it was all set. I also worked with Jeoff Hoyt, who was great to work with when I needed service quickly. More

Easy and enjoyable As my husband and I expect the arrival of our third child, it became clear that we needed to upgrade our current vehicle. We were shown our options, As my husband and I expect the arrival of our third child, it became clear that we needed to upgrade our current vehicle. We were shown our options, without pressure or persuasion. Jacob Mead was particularly friendly, intelligent, reliable and honest. He also took the time to discuss and explain the value of our trade-in, the line by line amount we would be paying and patiently and respectfully answered all of our questions. In short, this was an easy and enjoyable process. I will certainly be recommending Bertera Chevy to my friends and family who are in the market for a new vehicle. More

Wonderful experience, professionals I walked into Bertera skeptical of the deals that they would try to throw at me. Brian was the first to help me and after my experience I wouldn't ask I walked into Bertera skeptical of the deals that they would try to throw at me. Brian was the first to help me and after my experience I wouldn't ask for anyone different. Not only was he able to stay in my price range, being young he got me the best deal and interest rate possible. Something I wasn't expecting. He was polite, courteous, and best of all friendly. I can promise that not only will I recomend people to Bertera I will make sure they ask for Brian. Thank you so much for making this effortless for me and getting me into the vehicle I wanted !! More

The friendliest people in townBertera Bertera is the friendliest dealership. The quickest to get an answer. CARL didn't treat me like a number, he took interest in me as a person. We share Bertera is the friendliest dealership. The quickest to get an answer. CARL didn't treat me like a number, he took interest in me as a person. We shared pictures of our dogs. Thank You Carl so much. In the future I will be back to see you. More

Hands down, the best car buying experience ever! Bertera, made the whole process extremely easy. I've had terrible car buying experiences in the past, which made me hesitant when I walked into Berte Bertera, made the whole process extremely easy. I've had terrible car buying experiences in the past, which made me hesitant when I walked into Bertera. My sales person was Amanda. She was simply amazing, honest, to the point, explained the car in detail, made me feel comfortable and respected. Nick was absolutely professional, explained the paperwork in full detail and did not make me feel rushed or pressured. I would recommend any of my family and friends to go there. More

Treated With Respect I came into Bertera in the hopes of purchasing a new vehicle. After having some terrible experiences at other dealerships and made to feel worthless, I came into Bertera in the hopes of purchasing a new vehicle. After having some terrible experiences at other dealerships and made to feel worthless, I came into Bertera with hesitation. With that being said I was greeted by the general sales manger and a sales man by the name of Jacob. Even though at the present time they were unable to get me into a newer vehicle, I will be back. I was treated with respect and as a person not just a number, Jacob explained things to me in a way I could understand. Other dealerships and salesmen could learn a lot from Jacob and Bertera on how to treat their customers. Thank you again, and I will see you in six months. More

New car Kinda got my hopes up telling me that I had been approved, after showing them my most recent pay stubs, but, come to find out I had not been & I neede Kinda got my hopes up telling me that I had been approved, after showing them my most recent pay stubs, but, come to find out I had not been & I needed a cosigner to make the car deal go thru. More

GREAT HELP FROM THE SERVICE DEPT. I PURCHASED A VEHICLE FROM BERTERA LAST YEAR WITH A 100,000 MILE WARRANTY, MY LOCAL DEALER TOLD ME A REPAIR WAS NOT COVERED, I CALLED BERTERA AND SPOK I PURCHASED A VEHICLE FROM BERTERA LAST YEAR WITH A 100,000 MILE WARRANTY, MY LOCAL DEALER TOLD ME A REPAIR WAS NOT COVERED, I CALLED BERTERA AND SPOKE TO ROSS IN SERVICE AND TOLD HIM HOW UNHAPPY I WAS THAT THE REPAIR WAS NOT COVERED AND HE TOLD ME IT SHOULD BE AND TO CALL GM DIRECTLY AND GET A CLEAR UNDERSTANDING OF MY WARRANTY, I DID, AND IT IS COVERED! THANKS ROSS FOR YOUR HELP. ROSS IS AN ASSET TO BERTERA AND THE PEOPLE WHO PURCHASE OR DO SERVICE THERE. More