Bertera Chevrolet

Best sales team I've ever had the pleasure of dealing with Bought a 2015 Silverado. I would not recommend any other dealership in New England !!!!!!!!!! Taylor was my sales person and she was the best. R Bought a 2015 Silverado. I would not recommend any other dealership in New England !!!!!!!!!! Taylor was my sales person and she was the best. Regards Marcus B Harden More

Poor customer service I will never go back to Bertera Chevy in Palmer. Very pushy salesmen and they lie about their "online prices". All they seemed to care about was how I will never go back to Bertera Chevy in Palmer. Very pushy salesmen and they lie about their "online prices". All they seemed to care about was how fast they could get me to run my credit. More

Great Salesperson I purchased a 2012 Equinox.Jacob Mead sold me the vehicle.He is an excellent salesperson and made me feel very comfortable as I am a single woman who I purchased a 2012 Equinox.Jacob Mead sold me the vehicle.He is an excellent salesperson and made me feel very comfortable as I am a single woman who was nervous about purchasing a vehicle on my own No worries though. He put me completely at ease.He is a fine young man and this dealership is fortunate to have him as an employee.I will always be purchasing my cars from him. The Equinox is a fabulous car with wonderful features.I love it. Thanks Jacob!!!! More

Experience Bertera in Palmer knows what customer service is all about. Salesman, Jacob Meade made our experience In purchasing a vehicle the Best ever. His knowl Bertera in Palmer knows what customer service is all about. Salesman, Jacob Meade made our experience In purchasing a vehicle the Best ever. His knowledge of foreign vehicles was superb as well as his customer service skills. Jacob goes Above and Beyond. We found out that he had come in on his day off just to let us test drive other vehicles. He never made us feel rushed or like a number. After our purchase of a BMW, the GM Brian Yarrows, came over to congratulate us. Nice touch. Bertera sure knows how to treat the customer and sell vehicles. Thank you Bertera staff for making a stressful decision be a fun experience. More

poor service You may be able to.buy a decent car but don't expect competent service I was having one of the six or so recall.notice taken care of and having my car You may be able to.buy a decent car but don't expect competent service I was having one of the six or so recall.notice taken care of and having my car inspected as well as an oil change. I gave them the registration along with the keys. They did not pass my car because of the foggy front headlights. They were going to charge me an insane amount to fix them. Fine I will.go and get other quotes or buy the.kit.myself. I paid for the oil change and asked if the registration was placed on the seat. The girl said yes. It was not on the seat so I.went backed in and told them. Well.NO.ONE claimed any.responsibility for finding it, kept me waiting until for about 15 minutes until.I told them I was still waiting and couldn't stay there all day. No one was willing.to.admit they lost it or at least.help me replace it. In fact NO.ONE even apologized to me for the.error. I had to demand they pay for the duplicate registration which wasn't even offered to me in the first place. Do yourself a favor and have your vehicle serviced elsewhere. More

Excellent service, excellent staff. Had such a wonderful experience working with aj Motta at bertera in Palmer. He found me the perfect car for a great price with low payments.I aabsolut Had such a wonderful experience working with aj Motta at bertera in Palmer. He found me the perfect car for a great price with low payments.I aabsolutely love my 2014 Chevy cruze. Thank you again aj and bertera!! More

Wonderful to work with When my husband and I were looking for a new truck that we could not find anywhere AJ listened to what we were looking for and found a truck at anothe When my husband and I were looking for a new truck that we could not find anywhere AJ listened to what we were looking for and found a truck at another dealership. He was very helpful and had the truck at Bertera with in a week. We would go back and see AJ anytime for a vehicle. Leah Gay More

Purched two vehicles could not be happier After buying a beautiful car a few years ago from bertera my son was looking to buy his first USED TRUCK and I decided to take him for a ride to bert After buying a beautiful car a few years ago from bertera my son was looking to buy his first USED TRUCK and I decided to take him for a ride to bertera and check out their lot to see what they had. my son spotted a brand new truck he fell in love with but knew he would not be able to get approved being a first time buyer . we walked inside AJ greeted us and after telling him we were looking for a good used truck he might get approved for we sat down talked . to make this short and sweet AJ left for a few minutes my son and I were standing outside waiting and without knowing this AJ actually picked out the same truck my son wanted and drove up in it And he is now a proud owner of this beautiful truck. PS AJ hope to see you in the fall for my new truck More

Best experience of my long life with car dealers. Since losing my '09 Nissan Versa in a black ice accident in winter of '14, I had been driving a stupid little low-mileage '09 Toyota Corolla which did Since losing my '09 Nissan Versa in a black ice accident in winter of '14, I had been driving a stupid little low-mileage '09 Toyota Corolla which did not suit me at all. I was tired of crashing into things when backing up; the car dips in the front and goes up at an angle in the back and I just couldn't see anything behind me. Driving home from Springfield one day through Palmer, MA, I was somehow compelled to pull in to Bertera Chevrolet and beg them to find me another Nissan Versa hatchback. After being served tea by the lovely sales manager named Laura, I met with a young man named Jacob Mead is probably the best car salesman I've ever encountered in my life. After trying and failing the usual ploy of selling me a big new Chevy, he came to understand exactly what I wanted and how much I could afford. He made some calls to other Bertera sites and found me a low-mileage, '09 Nissan Versa hatchback, in better shape than the one I had before. The haggling over price was not ugly, and all was smooth sailing from there. When I took possession of the car he told me there was a surprise; it had a remote starter, which is also something I had never had before. They had made a minor repair to the horn and then I was free to coast all over New England with my beautiful, clean, mint, car-fax-checked-out silver Nissan Versa SL for $ 2K and my trade. I bid the Toyota a final farewell, and now I am happy too. Jacob Mead and Laura are the two nicest people I ever met in a car dealership, and I would go back in a New York minute if I have to get another car before I die. I am so darn glad I stopped by there on a whim. Debbie Tierney, Brimfield More

Perfect I couldn't have had a better experience from the second I walked into the dealership- Brain Hall made it painless and enjoyable from his humor to the I couldn't have had a better experience from the second I walked into the dealership- Brain Hall made it painless and enjoyable from his humor to the way he went above and beyond to help me. I will definitely be recommending Bertera, and more importantly Brian Hall to all of my friends/family. Thank you for such a wonderful experience. More