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Bertera Chevrolet
Palmer, MA
509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 509 reviews
April 29, 2017
👍👍👍 Needed a vehicle quick and Beantown Bob and AJ worked with me on making this happen- Close convenient dealership service and sales are great. Thank y Needed a vehicle quick and Beantown Bob and AJ worked with me on making this happen- Close convenient dealership service and sales are great. Thank you all once again Happy Sales to y'all!!!! More
by DDoyle
Employees Worked With
Bob Canning, AJ Motta
April 26, 2017
We needed a car asap We are a One car family with an unrepairable car on our hand and needed to change that quick. We were referred to Bertera and AJ by our niece. AJ was We are a One car family with an unrepairable car on our hand and needed to change that quick. We were referred to Bertera and AJ by our niece. AJ was really wonderful he listened to all of our needs and concerns and with in no time found us the best car to suit our needs and fit our family nicely. Everyone that we dealt with while there was wonderful and personable which made our experience buying our second ever dealership car worth the trip from Chicopee to Palmer. We are so excited to get our Chevy Impala. Thank you for the help and entertainment while we were there today. More
by Jmardeuse
Employees Worked With
Nick , AJ Motta
April 21, 2017
It was a good experience Dealt with Bob Canning, he was very patient and genuinely interested in making us happy. I was there with my daughter who also decided to buy a vechi Dealt with Bob Canning, he was very patient and genuinely interested in making us happy. I was there with my daughter who also decided to buy a vechicle that day also. We kept him busy for he better part of the day and both walked away happy More
by 16mustang
Employees Worked With
Bob Canning
April 20, 2017
It was a good experience. Zach was a great sales person . I don't have the best credit . But yet he helped me find exactly what I wanted .and made sure I got it . Zach was a great sales person . I don't have the best credit . But yet he helped me find exactly what I wanted .and made sure I got it . More
by Melissa
Employees Worked With
Zach berly
April 19, 2017
one happy customer very good in all ways !! had what i was looking for right on the lot.i could not resist the deal i received. im very happy!! very good in all ways !! had what i was looking for right on the lot.i could not resist the deal i received. im very happy!! More
by old man
Employees Worked With
Brian Hall, Jay Freeman, Vinny Moretti, Jacob Mead
April 19, 2017
Awesome sales team and management. I lover Bertera Chevrolet. The sales folks are super knowledgeable and very helpful. I live out of State and have been purchasing all of my vehicles f I lover Bertera Chevrolet. The sales folks are super knowledgeable and very helpful. I live out of State and have been purchasing all of my vehicles from Bertera for over 15 years. I would highly recommend stopping by to check out their inventory and taking a test drive. More
by Running Roy
Employees Worked With
Brian Yarrows, Brian Hall
April 14, 2017
Excellent service dept!!! Special thanks to Wayne Mark. He went above and beyond to make sure we were taken care of with prompt service and exceptional customer service. Than Special thanks to Wayne Mark. He went above and beyond to make sure we were taken care of with prompt service and exceptional customer service. Thanks again Wayne!!! More
by Heidi R
Employees Worked With
Wayne Mark
April 12, 2017
Outstanding service ! The Bertera Service department has been outstanding in every way ! They always make me feel like family. I never feel like I have been treated unfairl The Bertera Service department has been outstanding in every way ! They always make me feel like family. I never feel like I have been treated unfairly. Great place . More
by Jennifer
Employees Worked With
Jeoff Hoyt
April 11, 2017
Survey of services I have used your service department a few times already . Once for detailing my Honda Pilot and once for my MASS inspection . Both times I have had gr I have used your service department a few times already . Once for detailing my Honda Pilot and once for my MASS inspection . Both times I have had great speedy and wonderful service from those departments and I have been recommending your business to friends and family EVER since . More
by Wayne
Employees Worked With
Wayne Mark
April 05, 2017
From bad to worse in less than a week I sent this email yesterday morning with no response and still have not heard from the Service Department with any estimate of when my car would be re I sent this email yesterday morning with no response and still have not heard from the Service Department with any estimate of when my car would be ready so have chosen to post it as well. "I purchased a 2014 Jeep Patriot exactly one week ago. Sadly, it is currently in your shop since 20 minutes after driving away I noticed both a chip in the windshield and an odd noise/vibration under the front passenger tire. I reached out to my salesman immediately (who said he had not noticed a chip) and was referred to call Service. When I spoke to the service department about the windshield, I was told that since it had passed MA inspection (being smaller than an inch) that essentially it was my problem and I could go through my insurance to replace it. Do you seriously believe the best customer service, after someone spends over $15,000, is to tell them their first order of business for them with their new car is to file an insurance claim for a windshield & to get it taken care of on their own? Had it NOT been raining and I noticed the chip when I first got in the car I would not have even driven it off the lot. This is very upsetting to me. I strongly suggest that, while my car is there receiving the service described below that you address this- by either sealing the chip or replacing the windshield. Anyway, I was able to book an appointment nearly a week out and I utilized the shuttle service to get to work after dropping it off. When the service department called, it was to inform me that I was correct, it was a bad wheel bearing-- one that had already been replaced but with a "faulty component". They assured me it would be taken care of "under warranty" which by all means it should be. I was then called about an hour later stating that something happened with the replacement part and they needed yet another one. This would mean I would be given a loaner car since it would not be completed in the same day. Now, I would much rather have a working part so of course, I did not mind; but then to be told the shuttle service ended at 2pm and I needed to find a way back to the dealership for the loaner car & suggesting I ask a coworker for a ride? That is unacceptable and I let the nice gentleman know that I was stranded at work because of it. He did call me back shortly after to say he had arranged for an office person to pick me up, but still, to worry that I may not even have a way to get back to your office after being told I was all set with a shuttle was unnerving. Please be aware, that all of this is after the inconvenience of Bertera's finance office twice sending over incorrect information on the sales agreement to my credit union- first listing the purchase price without deducting my downpayment and then forgetting to add the cosigner; which caused a delay in their ability to send out the payment- dragging the purchase out over an additional weekend. Everything else aside, AJ is a very courteous and attentive salesman - when I called in a panic over something trivial he handled it quickly and professionally (as did Jeoff in Service), and for that I am grateful, but nearly every other facet of this experience has been negative. I am not blaming him for these problems and have copied him on this email just to make him aware of everything and again, to mention that he was great to work with. I do not buy cars often, nor have I ever bought a car as expensive and (to me) high-end, as this. This was a decision and purchase that took a long time to make and one I had been very excited about. Sadly, it has not been a positive experience. I know my $15k Jeep is barely a drop in the bucket to you guys, but to me, it was a monumental purchase that I had looked forward to for a long time. Now I am sitting at work with a Mardi Gras themed purple courtesy van outside instead of the car I drove home last week." I wrote this email to avoid posting a negative review but since I have not been contacted, I felt the need to share this experience. More
by Ellen Duffey
Employees Worked With
Dave in Service, Brian Yarrows, AJ Motta
