Bertera Chevrolet

Incompetence and dishonesty I used usaa car buying service and had a blank check in hand while I went looking for a very specific car. I'm called by Haley who tells me they have I used usaa car buying service and had a blank check in hand while I went looking for a very specific car. I'm called by Haley who tells me they have the car on the lot for 31700. I drive 2.5 hours to see it ( I made it clear I can't make set appointment times with my job and travel distance). Then I'm told the actual price is several thousand more because I'm not a teacher and don't qualify for some other rebates. I should have recognized then their dishonesty and walked away-I own that. I put money down and make it clear this is to hold the car. I have usaa w/ low interest I don't need to put a deposit down. Then on the day I'm supposed to bring my trade in, I can't because Taylor who was less than professional tells me I can't come in on Friday but Saturday because of her schedule. (No one else at the dealership can help on Friday). I ask over and over what paperwork she needs. I show up Saturday with the required documents and oh, she didn't realize I needed additional paperwork. So now I have to leave and sign via overnight mail. Again made it clear that the money I put down was to be returned but when the bank called me to say there is a discrepancy, Vinnie assured the bank they were right and I was putting that money down. (I have a witness who came with me that Saturday). So now I end up loosing a few hundred dollars that I would have made on interest through my financials. On top of all this, they forgot to have someone scheduled to register the car here in NH for Thursday. Well, town hall is closed fri-sun and I'm away mon-wed. I called this morning, no call back. My advice, take your business elsewhere. You deserve attentive and good customer service, especially us soldiers. More

2014 Grand Cherokee - Excellent! I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted located I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted located at Bertera Chevrolet in Palmer, MA. I called the dealership at about 7:30 p.m. Wednesday evening and had some specific questions concerning the Jeep I was looking at and, lucky for me, I got “Zack” on the phone who called me back 15 minutes later just as they were getting ready to close. Zack got the information that I needed back to me very quickly which was important to me seeing as how I was an hour and a half away from their location. The following day, I drove out to the dealership where I met with Zack and purchased the Jeep I inquired about. I told Zack that one of the biggest reasons I drove the 1 – 1/2 hours out to Bertera was because of how Zack was so prompt getting back to me and answered all my questions. At the end of our meeting, I told Zack about how I was also a person in the same industry he was with regard to being a former Sales Manager at a very large auto dealer outside of Boston. I like to conduct myself the same way that the people at Bertera do and a big reason I purchased from them, they were not only very professional, but also took care of every aspect of the sale from financing to my driving off the lot with the vehicle that same very day; and they even offered me lunch!! Thanks Zack, Jay and Vinny! Philip Chancey More

👍👍👍 Needed a vehicle quick and Beantown Bob and AJ worked with me on making this happen- Close convenient dealership service and sales are great. Thank y Needed a vehicle quick and Beantown Bob and AJ worked with me on making this happen- Close convenient dealership service and sales are great. Thank you all once again Happy Sales to y'all!!!! More

We needed a car asap We are a One car family with an unrepairable car on our hand and needed to change that quick. We were referred to Bertera and AJ by our niece. AJ was We are a One car family with an unrepairable car on our hand and needed to change that quick. We were referred to Bertera and AJ by our niece. AJ was really wonderful he listened to all of our needs and concerns and with in no time found us the best car to suit our needs and fit our family nicely. Everyone that we dealt with while there was wonderful and personable which made our experience buying our second ever dealership car worth the trip from Chicopee to Palmer. We are so excited to get our Chevy Impala. Thank you for the help and entertainment while we were there today. More

It was a good experience Dealt with Bob Canning, he was very patient and genuinely interested in making us happy. I was there with my daughter who also decided to buy a vechi Dealt with Bob Canning, he was very patient and genuinely interested in making us happy. I was there with my daughter who also decided to buy a vechicle that day also. We kept him busy for he better part of the day and both walked away happy More

It was a good experience. Zach was a great sales person . I don't have the best credit . But yet he helped me find exactly what I wanted .and made sure I got it . Zach was a great sales person . I don't have the best credit . But yet he helped me find exactly what I wanted .and made sure I got it . More

one happy customer very good in all ways !! had what i was looking for right on the lot.i could not resist the deal i received. im very happy!! very good in all ways !! had what i was looking for right on the lot.i could not resist the deal i received. im very happy!! More

Awesome sales team and management. I lover Bertera Chevrolet. The sales folks are super knowledgeable and very helpful. I live out of State and have been purchasing all of my vehicles f I lover Bertera Chevrolet. The sales folks are super knowledgeable and very helpful. I live out of State and have been purchasing all of my vehicles from Bertera for over 15 years. I would highly recommend stopping by to check out their inventory and taking a test drive. More

Excellent service dept!!! Special thanks to Wayne Mark. He went above and beyond to make sure we were taken care of with prompt service and exceptional customer service. Than Special thanks to Wayne Mark. He went above and beyond to make sure we were taken care of with prompt service and exceptional customer service. Thanks again Wayne!!! More

Outstanding service ! The Bertera Service department has been outstanding in every way ! They always make me feel like family. I never feel like I have been treated unfairl The Bertera Service department has been outstanding in every way ! They always make me feel like family. I never feel like I have been treated unfairly. Great place . More