Bertera Chevrolet

Used Car Purchase I just purchased a car from Bertera and was very happy with the vehicle. Wasn't the one I had seen online but Joe worked with me until I found somethi I just purchased a car from Bertera and was very happy with the vehicle. Wasn't the one I had seen online but Joe worked with me until I found something I really liked. It had all the features I was looking for. I did have a lot of waiting and wished that had been a little shorter. Joe F was very pleasant to work with. More

Refused to give me a quote I found a truck on their website but the price didn't specify the rebates/insensitive that were included in the price.Michael Howe refused to give me I found a truck on their website but the price didn't specify the rebates/insensitive that were included in the price.Michael Howe refused to give me a quote. I also asked for an updated mileage since the truck has been on the lot for over 280 days. I'm from another State and the dealership is 2 hours away so I just wanted to know if I qualify for those "discounts". Be transparent in the pricing and I will have no problem making the trip. I could not get any answers even when I tried another salesman ( Samantha Cardin). More

Issue with their Finance group My husband tried several times to go to the dealer to get a pay off on our lease and each time he was asked about a new lease and he listened but in t My husband tried several times to go to the dealer to get a pay off on our lease and each time he was asked about a new lease and he listened but in the end we decided to buy out our truck. He called to the finance person Jody and left message to call him back to get information on rates. After 4 days my husband called back and then started receiving text messages about a loan. We called that evening and spoke to Jody who was extremely rude and began the conversation with, did your husband even tell you he was coming in to look at a new car or financing -was he truthful with you? And it continued to go down hill from there with continual snarky comments and telling me - that I wasn't going to just "bounce in there tonight and step in front of other customers and take over their time with salespeople" Unfortunately this experience has totally us choose not to continue business with this dealer and we chose another one. I hope that in the future when she speaks to customers it is different than this. More

Amazing Experience! Just recently purchased a 2019 Silverado Trail Boss from Bertera as a recommendation from a family member. Worked with Matt (as did my family member) Just recently purchased a 2019 Silverado Trail Boss from Bertera as a recommendation from a family member. Worked with Matt (as did my family member) and he exceeded EVERY expectation that was set. Matt was very timely, made sure my fiancee and I were comfortable and knew everything we had questions to. 100% exceeded expectations and will recommend ALL family to do business here with Matt! More

First time buyer! This was my first new car(truck) purchase and Zach made sure I understood everything and was happy with my choice. I was working the week I bought the This was my first new car(truck) purchase and Zach made sure I understood everything and was happy with my choice. I was working the week I bought the truck and couldn't get in until late. Zach and other employees stayed until far after closing to take their time to explain everything I needed to know. Thank you More

Personable, pleasant as heck! Love Drake &other staff. I love Drake! All staff were personable, pleasant, professional, patient!!!! I am looking forward to seeing how my vehicle is serviced hete, as well. I love Drake! All staff were personable, pleasant, professional, patient!!!! I am looking forward to seeing how my vehicle is serviced hete, as well. Thank you, Bertera Chevrolet in Palmer, Ma. More

Great Service Drake Did a terrific job of getting us into our suburban. He was very knowledgeable and personable. He answered all her questions. Couldn’t ask for mo Drake Did a terrific job of getting us into our suburban. He was very knowledgeable and personable. He answered all her questions. Couldn’t ask for more. More

worst dealer ever I bought a 2017 Cruze with 17,000 miles from Bertera in January. It is now May and I dropped it off for the paint peeling that they said is not covere I bought a 2017 Cruze with 17,000 miles from Bertera in January. It is now May and I dropped it off for the paint peeling that they said is not covered under warranty. They gave ma a loaner car with an expired inspection sticker and a bad wheel bearing. When I got stopped by the police, I looked in the glove box for the registration and found numerous invoices from previous customers with names, addresses, phone numbers and social security numbers. I brought the car back and asked to speak to the general manager Brian Yarrows "you know, the chevy guy" and he was too busy to talk to me. He was talking to a salesman at the time. I've bought 2 cars from Bertera in the past 2 years and will never step foot in that place again and I will continue to tell everybody I can about my experience More

Great place and great people Came in to trade in my Ford and left with a nice 2019 equinox. Pleasant and easy all the way around.. can't wait till next year for the next one. Woul Came in to trade in my Ford and left with a nice 2019 equinox. Pleasant and easy all the way around.. can't wait till next year for the next one. Would buy here again More

Excellent customer service Exceeded expectations. Solutions specialist was very helpful and got us into a vehicle that fits our need. Would be using this dealer again in the fut Exceeded expectations. Solutions specialist was very helpful and got us into a vehicle that fits our need. Would be using this dealer again in the future. Highly recommended. More