Bertera Chevrolet

HORRIBLE Experience We were waiting most of a day for a call back to get the bank check amount for full payment on a vehicle. After several attempts to call, text and ema We were waiting most of a day for a call back to get the bank check amount for full payment on a vehicle. After several attempts to call, text and email we finally got a call. We were told that the vehicle was sold. We were then wrongly accused of not giving them all the information up front. When we asked to talk to someone in management the answer given was that they were busy. If a mistake was somehow made, at least own it and attempt to fix it. I would not recommend this dealership to anyone. More

When I had a concern about the vehicle I wanted to purchase, they were very willing to address that concern and make me feel happy about buying that vehicle. purchase, they were very willing to address that concern and make me feel happy about buying that vehicle. More

Horrible dealership!! Not even worth the 1 star. They advertise a price online then once you walk through the door they jack the price up by 2300.00 in my case. Drove over an hour to get there and then t advertise a price online then once you walk through the door they jack the price up by 2300.00 in my case. Drove over an hour to get there and then they do this. xxxxxxx DEALERSHIP!! More

Dan was humble, polite, and honest about all my vehicle purchase details. Everything here at Bertera was straight forward and to the point. Would recommend to others looking for a new truck. purchase details. Everything here at Bertera was straight forward and to the point. Would recommend to others looking for a new truck. More

Dan Godin and Jacob Mead were a pleasure to work with. They listened and took an interest in making sure my needs were met! Thanks! They listened and took an interest in making sure my needs were met! Thanks! More

SCAM!!!!! BAIT & SWITCH!!!! STAY AWAY!!!!I am SCAM!!!!! BAIT & SWITCH!!!! STAY AWAY!!!! I am utterly disgusted with the blatant lies and disgraceful practices of Bertera Chevy in Palmer MA. SCAM!!!!! BAIT & SWITCH!!!! STAY AWAY!!!! I am utterly disgusted with the blatant lies and disgraceful practices of Bertera Chevy in Palmer MA. I was warned by my car dealer who I have been purchasing my vehicles from for 20 plus years that this is a SCAM and guess what it is!!! Despite my car dealers warning and research of Bertera Chevy, who already had numerous complaints already about their tactics, I decided to still perused the deal. We expressed our concerns of course from the get go about the scam and bait and switch accusations. We were assured that they do not BAIT & SWITCH and will not SCAM us. THEY LIED!!!!!! We spent nearly two weeks of back and forth with the sales department trying to get the final price on the vehicle we wanted to purchase as well as what we would be getting for trade. After email and phone confirmations made by the sales department, we decided to take the 6 hour trip to purchase the vehicle. They offered us $5,000 less than what we had been promised for our trade!!!! A six-hour trip, a missed soccer game, wasted gas, unpaid time off from work, and added mileage on our vehicle for LIES!!!!!! No apologizes from the dealership just excuses! Terrible phone manners from sales manager Jody who told me she would not help me to try and straighten the issue out because I was rude!? So not only does this dealership scam you, but they also try and make you feel like you are the one in the wrong. STEER CLEAR OF THESE SHISTERS! BAIT & SWITCH!!! SCAMS! IT TAKES A REALLY TERRIBLE PERSON TO DO WHAT THESE PEOPLE DO!!!! YOU ARE HURTING HARD WORKING AMERICAN!! More