Bert Ogden Nissan

Sales The entire shopping process was great. Dealership staff were attentive and considerate from beginning to end. Next day follow up was also excellent. O The entire shopping process was great. Dealership staff were attentive and considerate from beginning to end. Next day follow up was also excellent. Overall outstanding experience! More

From bad to worst. "Worst customer service experience ever" On Saturday November 1st, my mother in-law decided to finally go and buy her first vehicle out of a car d "Worst customer service experience ever" On Saturday November 1st, my mother in-law decided to finally go and buy her first vehicle out of a car dealer, she has two running vehicles already but she wanted to try the "dealer certified" vehicle and possibly sell one of her current ones. She decided to go to Bert Ogden Nissan in McAllen, TX and I went along with her to help her out on her search. When I arrived she had already been shown a couple of vehicles and was going to be taken on a test drive, the used vehicles have no sale price on them, you have to ask how much the car is and the salesman (J Silva) throws a number at you , her budget was $15K so we told him we are looking for something under that and coincidentally the two or three vehicles that were shown to us were right under that price, again no sale price on the vehicles so you never know the real price/value of any of them. My mother in law finally made a choice and we were taken inside to start the application process and she was asked if there will be a down payment, she said she could put $1500 down towards that vehicle and they asked for a check right there and then , we kept telling the salesman , "wait, how much is the car going to be? What interest rate are we looking at?" he kept repeating "Oh we will give you a good rate" and kept asking how much could she pay per month, she has no credit history since she likes to pay all her purchases cash. We established her monthly car payment couldn't exceed $300.00 and I kept insisting that her interest will need to be under 5% to make that deal. He came back with some number for price of the vehicle , taxes and some "obligatory" insurance for the paint and the interior of the car, I told him that there was no way that she will purchase those extra insurance (about $1850 of that) and kept saying "oh you have to, there's no way we can remove it, blah, blah, blah" , he went back and forth with his manager and finally returned saying "OK you don't have to take the insurance" and he said since she had no credit history that she couldn't get tat 5% interest rate we were looking, we tried including me in the credit check as a co-signer but since I had recently had purchased another vehicle that wouldn't help, so we told him that we would maybe consider taking the car if the interest rate was under 10% and looking at all numbers, he asked if she could give more of a down payment to help the deal , she agreed to give $2000.00 down, he went back to his finance office and finally came back saying "Congratulations we got a great interest rate, you are going to be happy, let's get that check for the $2000.00" During all this time she signed some papers giving consent for them to run her credit and such but no paper was signed agreeing to the purchase of the vehicle, specially since we haven't seen the final price for it. She didn't have a check with her so the salesman offered to drive her to the bank, being a Saturday she was only able to take out $800.00 cash from the bank, while they drove to the bank I went to grab something to eat for my 10 year old that was with us and we had been there for a couple of hrs, so by the time I comeback the salesman says "your mother in law went to her house to get the other $1200" , I didn't know she had already given the $800.00 to him , I took the opportunity to take my daughter home since we still have to do all the paperwork with the finance and look at the final numbers. When we came back we were finally taken to the finance office and then they showed us the numbers, the interest rate was 13% and would generate about $7500 in interest so final price of the vehicle with taxes, licence and interest rate was now at somewhere around $22000,00!!! We immediately said no, we are not purchasing the vehicle, the finance employee then started what it would be from there on a non stop chain of rudeness and demeaning comments from all the employees, he said "We got you the payment you wanted , $300.00 and off course with her credit well that's why the interest rate is so high" , we told him we were not taking the vehicle and that we wanted her $800.00 back , he directed us to the salesman, I asked the salesman for her money and off course the salesman said "well why are you not taking the car? We got you the payment you wanted, $300" , we told him we just wanted her money back and he said "Well we can't give it to you, it's already been deposited and no one can get it back until the owner of all 16 dealerships comes and signs a check for it" , I told him we just had given him the $800.00 cash and that she needed her money back, at that point he makes the comment "why do you need it is just $800.00" as if that was any sort of pocket cash of it wasn't important at all. At this point the manager for the used cars came out of his office (Cole Denckla) and it was like replay of what the salesman said "Why are you not taking the car , blah, blah, blah" he took me into an office where he tried to convince me to make a deal no matter what "what if we give you a 0% interest rate ?" ....In my head I'm thinking "you could have given her that interest from the start and you choose not to", I told him we just needed her money and again it was the story of "the money has been deposited and now only the owner can sign a check for it in around a couple of weeks when he shows up to the dealer ", I wasn't allowed to speak with the general manager even tough I asked for him and by this this time it was past 8 PM we just went home with the feeling that we have been hustled, lied to and robbed. They did provide a receipt for the money. On Monday I called general manager John Barraza a couple of times, needless to say I wasn't able to talk to him but he did returned my call, I explained him the situation and then the call got lost and when I tried to call him back again he wasn't available no more, I went after work to the dealer and look for him, he wasn't available and new car director Henry Reyna was the one that took the time to talk to me, I explained him the whole fiasco and he was very educated (unlike the previous employees) and apologetic , he said he will try to put a rush into that check and he provided his card with cell phone number, he asked if there's any way they could make it up to my mother in law as far as the customer service experience is related to and offered a good deal on a brand new vehicle for her, unfortunately at that point the damage was too much and she didn't want nothing to do with them and I don't blame her. It took a whole week and days to get her check issued to her but she did got her money back. This is the worst costumer service ever that I have ever experienced for myself and let alone for someone as loved as my mother in law, I feel tremendously responsible that I allowed them to take advantage of her by taking her money and holding it even when there was no deal or contract signed for them to deposit that money into their accounts. I will never recommend this not even to my worst enemy and I have come to find out that we are not the only ones that have been treated with rudeness, disrespect and dishonesty by this dealership and their employees and managing team when my wife started showing me all the reviews for this dealer. Final words , No matter what it is, shoes, clothing, food, a pencil or a car; You may what you have purchased, where you bought it or how much you payed for it but you will never forget how they made you feel... Antonio Naranjo McAllen, TX More

Professionals No dealership in the valley has a staff as professional as Bert Ogden Nissan. Mr. John Barraza is absolutely fabulous, knows his stuff. I recommend t No dealership in the valley has a staff as professional as Bert Ogden Nissan. Mr. John Barraza is absolutely fabulous, knows his stuff. I recommend this dealership to anyone that is looking for the best deal in south Texas More

Went to other dealerships in my area was very frustrated with old bulling sales technique. Came to bert ogden nissan expecting the old bait and switch, Boy was I wrong. Jose Gomez was honest which is hard t with old bulling sales technique. Came to bert ogden nissan expecting the old bait and switch, Boy was I wrong. Jose Gomez was honest which is hard to find in the car biz. We sat down took 5 min to get to an agreeable price. We were in and out under an hour. Jose went over everything I needed to know, he wasn't rushed like on other lots to try and get a new customer. If any one reading this is thinking about a nissan and your in the RGV area talk to Jose red carpet treatment all the way. More

I took my Nissan to your dealership for service and I was pleasantly surprised to see Mr. Juan Gonzalez back in the service department. he was gone for awhile but know he's back, he was the sole reason I too pleasantly surprised to see Mr. Juan Gonzalez back in the service department. he was gone for awhile but know he's back, he was the sole reason I took my SUV to your establishment in the first place. his personality and professionalism always made me feel welcomed. I always made sure he was the one taking care of me and my vehicle. he explains everything to where I can understand and always does it with a smile. I am also a business owner and know how hard it is to find good people that go above and beyond. I wanted to reach out and let you know that you have a good employee. He delivers great customer service I can tell he enjoys his work, and I always feel I'm in good hands. I wish I had more employees like the one you have. I feel he deserve honorable mention and can be a roll model that can help train other service personal on what it takes to deliver exceptional customer service. And a raise shouldn't be out of the question to show some appreciation for his dedication. Keep up the good work Juan and I'll see you next time. More

Great Improvement from the past. Friendly associate, that made me feel at home. Fast service. THANK YOU!! I will be back to visit for all my service needs. made me feel at home. Fast service. THANK YOU!! I will be back to visit for all my service needs. More