Bernardi Volvo Cars Natick

I feel like the service is hit or miss depending on who you speak with. I brought my brand new V60 in for the same issue twice within two weeks. The first person I dealt with (Drew) was great about it. Th you speak with. I brought my brand new V60 in for the same issue twice within two weeks. The first person I dealt with (Drew) was great about it. The next advisor I had (Dan) was more of a used car lot approach. Starting right in about how it was “most likely not covered by warranty but he’d see what he could do” under 1000 miles on it when this fault happened. He said he had to keep it over night and ended up having it for a week without updating me unless I reached out then sparse details and acted like I was bothering him. I got “I guess you could come get it and we’ll call you when we can fix it”. No fault of his that the part wasn’t in but 0 customer service skills and treated me like he couldn’t possibly have cared less. Granted it wasn’t an earth shaking problem but at least pretend you care. C- it was covered by warranty though so that’s good. More

Service department is always friendly and attentive to my needs. There is a reason I always come back to service my Volvo at Volvo Cars Natick. needs. There is a reason I always come back to service my Volvo at Volvo Cars Natick. More

The service department is always responsive and communicative when my vehicle is in for maintenance or repairs. communicative when my vehicle is in for maintenance or repairs. More

Excellent job! I like using Bernardi Volvo- they are great! Very professional with their work! I like using Bernardi Volvo- they are great! Very professional with their work! More

They provided a very professional service for us. We really appreciated their generosity. Thank you so much! We really appreciated their generosity. Thank you so much! More

Nick, Sam, and team were incredibly helpful throughout the process. They made the experience fun, easy, and enjoyable. the process. They made the experience fun, easy, and enjoyable. More

The staff is very professional and helpful. They kept me informed and frequently updated. The dealership is clean and comfortable. They kept me informed and frequently updated. The dealership is clean and comfortable. More

They were incredibly thorough and took the time to address all of my concerns and questions. address all of my concerns and questions. More

The intake process was easy, the service staff was friendly, service was excellent and the wait was reasonable. friendly, service was excellent and the wait was reasonable. More

In the past I’ve been very pleased with Bernardi Volvo. I am still waiting since August 15, for someone to get back to me on an outstanding issue. At this time I cannot recommend the dealership. I am still waiting since August 15, for someone to get back to me on an outstanding issue. At this time I cannot recommend the dealership. More