Bernardi Toyota
Framingham, MA
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I've always had a good experience with Bernardi Toyota, so I felt confident to buy my fourth Toyota from this dealer, a 2013 Highlander. My sales consultant for this purchase was Aydin Kayabay. He Toyota, so I felt confident to buy my fourth Toyota from this dealer, a 2013 Highlander. My sales consultant for this purchase was Aydin Kayabay. He was always very friendly, professional and eager to help throughout the process, so I am glad to recommend him. More
This was our first experience purchasing at Bernardi Toyota. It was a great experience. Their price was fair and they provided professional customer service without all the pressure that is typically Toyota. It was a great experience. Their price was fair and they provided professional customer service without all the pressure that is typically experienced when purchasing a car. In particular Artie Johnson was a pleasure to deal with. Our schedules prevented my wife and me from coming together to test drive the car. Artie reviewed all the features with both of us individually and then went over them again in detail when my wife returned to pick up the car. He really went above and beyond to ensure that we understood and were comfortable with the Sienna and its various features. More
Bernardi is the best.The only dealer that did not chase us around the lot.Everyone was calm and relaxed.Sam Lee was respectful and let the car speak for itself!He gave us space and time to decide. I hope B us around the lot.Everyone was calm and relaxed.Sam Lee was respectful and let the car speak for itself!He gave us space and time to decide. I hope Bernardi makes him a manager. You rock,Sam! More
Simply put, Brandon and Dell salvaged what could have been a mediocre experience through their responsiveness and desire to make sure I was happy with the deal I received on my new FJ. I very much apprec been a mediocre experience through their responsiveness and desire to make sure I was happy with the deal I received on my new FJ. I very much appreciated Dell's straight-forward approach to the sale, and I didn't feel like I was being jerked around at all during the price negotiation. Brandon was absolutely great when it came to getting my questions answered, and making sure they were directed to the appropriate individuals. To be fair, if it wasn't for some inconsistencies between what I was told regarding several extended warranties I initially purchased (that were later removed when I signed a new contract) from the finance manager and the fine print contained within the documentation, I would have given a 5 rating of my experience across the board. However, as individuals, both Dell and Brandon get a 5 rating. More
My experience at Bernardi Toyota was fantastic. The person I dealt with online negotiating a price was great. Always a very prompt response. When I was ready to purchase the car, Sam Lee was great. He person I dealt with online negotiating a price was great. Always a very prompt response. When I was ready to purchase the car, Sam Lee was great. He knew all about the features of the car, answered all of my questions. I decided to add protective strips to the sides of my Camry and on the morning I was supposed to pick up the car, the parts hadn't arrived. Sam found the parts at another dealership and personally drove the car there to get the parts and have the car ready for me as promised. He has followed up with me several times since that day. I can't say enough about my whole experience at Bernardi! Thanks Sam! More
- Just a short note to give a tip of the hat to Artie Johnson of Bernardi Toyota Sales Department : Recently I purchased a new 2014 Camry and Artie Johnson was super responsive assisting the new car s Johnson of Bernardi Toyota Sales Department : Recently I purchased a new 2014 Camry and Artie Johnson was super responsive assisting the new car sales process. Beginning with an enjoyable test drive of the Camry also during a successful negotiation period then finally followed by a quality session familiarizing me with many of the Camry features Artie was always present gathering and presenting required information. Artie, Thank you so much for your help. Regards Bill Rubin More
Simply stated, Brandon Keddy sent an honest, no nonsense reply to my initial inquiry about leasing a new Corolla for my wife. Though my wife and I visited a few local competing dealerships, Brandon's e-mai reply to my initial inquiry about leasing a new Corolla for my wife. Though my wife and I visited a few local competing dealerships, Brandon's e-mail presentation was straight forward with nothing surreptitious and no hidden agenda. When I called Brandon, his genuine comments and his sincere statements made me realize that we needed to make a trip out to the dealership. Once we arrived at the dealership, Dell Silva closed the deal by unequivocally honoring Brandon's e-mail offer. Dell continued to work with us up to the day my wife received her new car. We can truly state that the staff at Bernadi's are reliable, courteous and conscientious. So if you are interested in getting a great deal, first send an email to Brandon - you will not be disappointed. A truly delightful man with a genuine understanding in providing excellent 'Customer Service'!!! More
We had already pretty much agreed on the price of my new 2013 RAV4 from Bernardi on the internet, however you do have to go to the dealership to finalize everything. We were met by Joe and he was wonderful 2013 RAV4 from Bernardi on the internet, however you do have to go to the dealership to finalize everything. We were met by Joe and he was wonderful to work with. He is an energetic and personable guy who was willing, still is, to make everything clear and provide any and all information I might need to finalize my decision. He is also willing to provide assistance even after I have bought my car. Thank you Joe. Great guy. More
Sam was kind, relaxed, attentive, and overall ensured that our purchasing process at Bernardi Toyota went smoothly. He worked with us on the price, brought in his managers when needed, and made sure that that our purchasing process at Bernardi Toyota went smoothly. He worked with us on the price, brought in his managers when needed, and made sure that we were 100% satisfied with our purchase before we drove off in our new Rav4. When we brought the car in for service several months later, he remembered who we were and asked us how everything was. We would highly recommend working with Sam if you are considering purchasing from Bernardi Toyota. More
It was a pleasure to work with Dell Silva. Dell was very knowledgeable, honest, and friendly. This was our first visit to Bernardi and I will likely return there because of the service Dell provided. knowledgeable, honest, and friendly. This was our first visit to Bernardi and I will likely return there because of the service Dell provided. More



