Bernardi Toyota

I purchased a new 2026 Toyota Corolla Cross Hybrid from Bernardi Toyota in Framingham, MA on September 17, 2025, and received the vehicle on September 24, 2025. Upon delivery, I discovered that the rear wi Bernardi Toyota in Framingham, MA on September 17, 2025, and received the vehicle on September 24, 2025. Upon delivery, I discovered that the rear windshield was scratched due to improper installation of the rear wipers, clearly indicating a pre-delivery inspection failure. When I brought the car back to the dealership for diagnosis, they removed the wipers in front of me, with the metal parts still improperly installed, and then reinstalled them. Despite this clear evidence of their fault, the staff tried to claim that the damage could have been caused by me. The dealership refused to repair the scratched windshield and failed to take responsibility for delivering a brand-new vehicle in unacceptable condition. It is unacceptable to deliver a brand-new vehicle with preventable damage and refuse to address the issue, while attempting to shift blame to the customer. I cannot recommend this dealership to anyone seeking a professional, reliable, and trustworthy car-buying experience. More

I have worked with Mariana in the past and yesterday. She is friendly, knowledgeable and efficient. The service provided yesterday was done in a timely way. The waiting area is both quiet and comfortable She is friendly, knowledgeable and efficient. The service provided yesterday was done in a timely way. The waiting area is both quiet and comfortable. More

I was attended fast and the service was done quickly with a great efficiency. Christopher was great, very attentive to details and serving the costume kindly. with a great efficiency. Christopher was great, very attentive to details and serving the costume kindly. More

When buying a used car from Bernardi, make 100% sure that all options and included items are actually part of the vehicle. I didn't and they refuse to make good on what was advertised vs. what I purchased. B all options and included items are actually part of the vehicle. I didn't and they refuse to make good on what was advertised vs. what I purchased. Be wary, be careful, and make sure before you accept the vehicle the card IS as advertised. More

My experience with Carlos Soto at Bernardi Toyota was excellent! He was friendly, professional, and made the whole process smooth and easy. I really appreciated his patience and honesty throughout the in excellent! He was friendly, professional, and made the whole process smooth and easy. I really appreciated his patience and honesty throughout the inspection.Thank you very much ! More

Great service and quick turn around. Chris's time estimate was spot on and the waiting area was clean. Chris's time estimate was spot on and the waiting area was clean. More

Excellent work on my vehicle. Very reliable and received my car back taken care of to my best expectations as always Very reliable and received my car back taken care of to my best expectations as always More

We have worked with Artie for many years he is amazing. . Artie makes the process easy and he is very knowledgeable about the vehicles. Financing was also easy and they took the time to explain everything. . Artie makes the process easy and he is very knowledgeable about the vehicles. Financing was also easy and they took the time to explain everything. More

This is my second car purchased with Bernardi Toyota. They have been easy to work with, helpful and trustworthy. I have been very pleased with the purchasing process both times. They have been easy to work with, helpful and trustworthy. I have been very pleased with the purchasing process both times. More

Untrustworthy timesuck. I came For a 8 am appointment which I was told would take 1.5 hours. I finally was able to get my car at 2:15 pm. When I arrived I was schedule fo I came For a 8 am appointment which I was told would take 1.5 hours. I finally was able to get my car at 2:15 pm. When I arrived I was schedule for a 60,000 tuneup suddenly was told that I needed extra work on my car. The attendant said it was not done at 40,000 but the dealership said it was not a service needed. Someone was lying. Then I get a call 3.5 hours after dropping off my car saying there is another $500+ service needed. After 6 hours I was called and told that the oil hoses weren’t working so add more time. A whole day for a 1.5 hour service. The only redeeming factor was the lovely young woman who picked me up and shuttled me from my home back to the dealership. $1500 later after the website quoted me at roughly $500? I will never go back again. It perpetuates the stigma that dealerships are not to be trusted. Way to go! More