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Bernardi Toyota
Framingham, MA
1,235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,235 reviews
May 24, 2026
I usually do not like leaving negative reviews, but the experience I had at Bernardi Toyota was extremely disappointing. I reached out to them about a 2017 Toyota Sienna XLE I was interested in purchasi experience I had at Bernardi Toyota was extremely disappointing. I reached out to them about a 2017 Toyota Sienna XLE I was interested in purchasing. The sales manager, Paulo (if I got the name correctly), repeatedly called me trying to schedule a visit and close the deal. I was originally supposed to come on Thursday, but work prevented me from making it. I eventually arranged to visit on Friday after the sales manager encouraged me to come in for a test drive and inspection. Based on the dealership’s ratings and recommendations, I was genuinely planning to give them my business. About an hour before my arrival, the sales manager called again saying he wanted to make sure the vehicle was ready for me to test drive, and I confirmed that I would definitely be coming. However, when I arrived, I was handed over to a salesperson named Jose, who immediately started giving me “good news and bad news.” The vehicle I came to inspect and test drive was hanging on a lift with all four tires and brakes removed. That alone was a major red flag to me, which I pointed out, but instead of addressing my concern professionally, he became defensive. Before visiting Bernardi Toyota, I had already found a similar Sienna with the same year, trim, and nearly identical mileage (actually about 2,000 fewer miles) for roughly $2,500 less. Still, because of Bernardi Toyota’s reputation and reviews, I was willing to work with them. I offered $24,000 on a vehicle they advertised for $25,500, which I later realized was actually $25,000 plus a $500 dealership fee. Unfortunately, the sales manager showed very little interest in working with us. He never came back to discuss the offer directly and instead kept sending the salesperson back and forth. In the end, they lost my business over just $500 and poor communication. My wife even encouraged me to try reaching back out to the sales manager, but he stopped answering my calls. Later, when I called the dealership’s general line, the employee who answered was asking the sales manager whether he even wanted to speak with me — not realizing I could hear the conversation. The most frustrating part was hearing the salesperson tell me that he was “trying to help me” by selling me the vehicle, as if they were doing me a favor for bringing them business. If this type of attitude and customer service is what Bernardi Toyota relies on, then the dealership seriously needs to reevaluate how these employees represent the business. No dealership should allow staff to prioritize personal interests or ego over professionalism and customer experience. More
by Yemguyz
Employees Worked With
Jose and Sales Manager
March 10, 2026
They are very trustworthy, friendly and fair on their prices!They always accommodate busy schedule to perform the work as quickly as possible. prices!They always accommodate busy schedule to perform the work as quickly as possible. More
by sajumuscat
Employees Worked With
Philip Mariani Service Advisor
February 26, 2026
My service writer, Phil Mariani, listened to the symptoms I described, then assigned the job to a very experienced tech, Aidan. Aidan did a multipoint inspection & ran some diagnostic test. Aidan te symptoms I described, then assigned the job to a very experienced tech, Aidan. Aidan did a multipoint inspection & ran some diagnostic test. Aidan texted me a video of his findings. My battery was at end of life & was replaced. I also got my yearly state inspection sticker done. All of this was done in a very timely manner. Great shop to bring your car or truck. More
by oldcar55
Employees Worked With
Phil Mariani , Aidan Ortiz
January 31, 2026
Managed to knock my right rear view mirror off my brand new car. Bernardi brought the part in overnight and it was fixed by noon the next day. Price was a lot less than I expected given how many sensors ar new car. Bernardi brought the part in overnight and it was fixed by noon the next day. Price was a lot less than I expected given how many sensors are behind that mirror. Very happy. New car looks new again! More
by Allen.Supynuk
Employees Worked With
Andrew from service
January 31, 2026
I brought my car in for service. Mariana was the representative who took my car in. I was very disappointed with the additional charges above the estimate I received. Also, I was Mariana was the representative who took my car in. I was very disappointed with the additional charges above the estimate I received. Also, I was charged a fee (~4%) of the total because I was paying with a credit card. This is the first time I’ve seen this fee. Customer service could have been better. Other service advisors (Phil) have been fantastic to work with. I do like the Service department but this last visit didn’t sit well with me. More
by Toyota4Life
Employees Worked With
Mariana
January 18, 2026
I have always been treated wonderful at Bernardi’s. Phil has helped me numerous times, he is very thorough , caring & pleasant to work with & one of the reasons I keep coming back to Bernardi’s. Phil has helped me numerous times, he is very thorough , caring & pleasant to work with & one of the reasons I keep coming back to Bernardi’s. More
by Linnymorgan10
Employees Worked With
Phil Mariani
January 15, 2026
Murylo was great! Very polite and very pleasant to work with. A minor issue popped up however Murylo and his team handled it fast and professionally. Very polite and very pleasant to work with. A minor issue popped up however Murylo and his team handled it fast and professionally. More
by patsredsoxfan
Employees Worked With
Murylo , Gabriel Rocha
January 08, 2026
I have a 2009 Avalon that has been serviced only at this dealer. It is running very well and I have had a lot of work done to keep it running well. Need to thank service consultant Phil Mariani for his acco dealer. It is running very well and I have had a lot of work done to keep it running well. Need to thank service consultant Phil Mariani for his accommodating me again for my recent service appointment. More
by jfmarch38
Employees Worked With
Phil Mariani
