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Bernardi Honda of Natick
Natick, MA
1,655 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 12, 2017
Purchase 2014 CR-V from Vincent Byles Vincent was very helpful and assisted my wife and I in choosing the CR-V that we most liked. He is extremely polite and a good listener, exerting no Vincent was very helpful and assisted my wife and I in choosing the CR-V that we most liked. He is extremely polite and a good listener, exerting no pressure at all during our many visits. More
by Mal.natick.
Employees Worked With
Vincent Byles
February 12, 2017
Recall to replace airbag cost me time, money & inconvenience Honda Element recalled for pass side airbag replacement. After replacement dashboard controls for blower, AC and vents did not work. Took car back was Honda Element recalled for pass side airbag replacement. After replacement dashboard controls for blower, AC and vents did not work. Took car back was told this problem was not related to work done to replace airbag. Was told a part would have to be ordered to fix problem but I would have to bring car back and pay for repair. Took car to another - reputable - dealer and had the car checked. They found a disconnected plug for the dash controls after doing a careful search and wiring test. Once they seated the plug correctly all the controls worked. It took them an hour to find this and I was charged $11 This whole experience has left me unsatisfied with how this recall maintenance was handled. This should have never happened and it was left up to me, the customer, to resolve. I will credit the staff for being polite but their unwillingness to take responsibility for the damage to my car - and the time and money it cost me - is very disappointing. More
by DisapointedCustomer
Employees Worked With
Phil DeRoche
February 11, 2017
Buying a car was easy- thank you Bob McGrath Buying a car is painful, but Bob McGrath at Honda in Natick made it simple. No annoying small talk, straight facts & the timeframe I gave Bob to work Buying a car is painful, but Bob McGrath at Honda in Natick made it simple. No annoying small talk, straight facts & the timeframe I gave Bob to work with, he made it happen. Thank you! More
by Casey C
Employees Worked With
Bob McGrath
February 11, 2017
Couldn't have asked for a better experience! Thanks Walter G Walter Garrote was the best salesmen I have ever experience! His overall personality ,professionalism,honesty ,patine e ce and respect of the costumer Walter Garrote was the best salesmen I have ever experience! His overall personality ,professionalism,honesty ,patine e ce and respect of the costumer was a total class act. Walter answered all my questions or concerns very patiently and helped me during all the buying process . Thanks Walter for a great buying experience! Beside that he is bilingual ( he speaks Spanish) and helped me as a interpreter been sure I understood all warranties and every final paper work, I would HIGHLY recommend Walter! Walter es el major vendedor que se pueda tener en el proceso de comprar un carro. Su profesionalismo,personalidad,honestidad ,paciencia y respeto Hacia el cliente es algo que no tiene precio. Gracias Walter por toda la ayuda! La ventaja de comprar con Walter es que pudimos hablar en español y hacer toda la negociación en Español ayudandome como interprete para estar seguro que entendí todo el papeleo. 100% RECOMIENDO a Walter para tener una gran experiencia en la compra de un carro! More
by Alicia Gomez
Employees Worked With
Walter Garrote
February 10, 2017
Best sales woman! I just wanted to take a second to recognize Tanya and the wonderful experience I had leasing my car back in May. This was my second time leasing with I just wanted to take a second to recognize Tanya and the wonderful experience I had leasing my car back in May. This was my second time leasing with Honda but from a different location. From day one, she made the process extremely easy for me and stress free. Tanya is passionate about her job and genuinely has the clients best interest at heart. She was in constant communication with me, updating me on the status of everything. She made sure to follow-up, even when she was not at the office. You get a lot of the same types of sales people at car dealerships, however Tanya is a rare breed and a breath of fresh air as she did not nag me or try to talk me into anything I didn't want to do. Honestly goes a long way in this industry because unfortunately a majority are dishonest. After the tedious part was finished, she made sure my new car was in tip top shape and explained everything in great detail. There were no questions to ask on my end, as she covered everything herself. The entire team at Bernardi of Natick was great and I will definitely be returning when my lease is up. Thanks for the great experience, Tanya :) More
by AEN1986
Employees Worked With
Tonya Dryden
February 09, 2017
Walter was an exceptional salesperson Thank you Bernardi for making the process relatively painless and hassle free! I would definitely recommend you to a friend or family member and will Thank you Bernardi for making the process relatively painless and hassle free! I would definitely recommend you to a friend or family member and will be back to buy my next Honda whenever that may be. More
by goldsteincusano
Employees Worked With
Walter Garrote
February 09, 2017
Pleasant experience Walter is friendly and considerate, always knowing what I need. He is also very patient when I needed more time than I thought to make decisions on sm Walter is friendly and considerate, always knowing what I need. He is also very patient when I needed more time than I thought to make decisions on small details. I would definitely recommend Walter to other customers. More
by viv
Employees Worked With
Walter Garrote
February 08, 2017
Routine Checkup The process of scheduling your appointments online is quick and simple. I received both a telephone and email reminder which is great when life gets The process of scheduling your appointments online is quick and simple. I received both a telephone and email reminder which is great when life gets too busy. I was assisted within seconds of walking into the garage. Bobby Gazza, Jr. was friendly and personable. He answered my questions and escorted me to the waiting area. I was in and out in less than an hour! Very friendly service department! More
by sweetpeach8919
Employees Worked With
Bobby Gazza
February 08, 2017
Excellent Service and No Haggling! I dealt with Bob McGrath in sales, who quickly understood what I was looking for and made sure to find that specific vehicle and made the buying exper I dealt with Bob McGrath in sales, who quickly understood what I was looking for and made sure to find that specific vehicle and made the buying experience easy. There was no haggling back and forth and I felt I received a fair deal. More
by Chris
Employees Worked With
Bob McGrath
February 07, 2017
Good Experience I entered the dealership with a list of items I wanted in my new car. I was also exploring options other than Honda, and I had test driven the Toyota I entered the dealership with a list of items I wanted in my new car. I was also exploring options other than Honda, and I had test driven the Toyota RAV4, Mazda Cr 5 and Nissan Rogue. Honda Salesman Walter Garrote and I sat down, went over my list of requirements, and he suggested I drive the CRV. It had the heated leather seats, auto dimming rear view mirror, heated side mirrors, adaptive cruise control, push button start, keyless entry and many more things that were on my list. As soon as I merged onto Route 9 I could feel the pep in the turbo charged 1.8 L 4 cylinder engine. It compared very favorably with the 6 cylinder engine I was accustomed to driving. I purchased the car within a few days. Walter was very professional, knowledgable and pleasant to deal with. He helped me find the car and color combination I wanted. More
by Car Lady
Employees Worked With
Walter Garrote
