Bernardi Honda of Natick

Purchased used Honda Civic I recently purchased a pre-owned Honda Civic as a first car for my daughter. Our Sales Consultant was Frank Burgos. It was great experience. Frank I recently purchased a pre-owned Honda Civic as a first car for my daughter. Our Sales Consultant was Frank Burgos. It was great experience. Frank took time to make sure he included my daughter in the discussions and patiently explained the steps to purchase and the benefits of the car in terms that were easier to understand for a first time buyer. He took us through highlights of the inventory and gave us choices so I did not feel he was just trying to sell one car that he needed to get off the lot. The whole sales team were excellent and Frank made sure we got follow up when needed even when the showroom was very busy at the weekend. Finally at the pick up, Frank ensured he blocked time to take my daughter through each key feature so she was confident taking the car home on her own. Very much appreciate the service and look forward to coming back again. More

Bernardi dealership was very helpful. All of the staff there is extremely courteous. I am looking forward to coming back in purchasing another vehicle from the dealership. Frank was awesome thank you so m there is extremely courteous. I am looking forward to coming back in purchasing another vehicle from the dealership. Frank was awesome thank you so much for all your help More

Excellent and organized process I was referred to Monica (sales person) and manager Scott Wells(sales manager) by my brother and one of my friends. My brother purchased two cars fro I was referred to Monica (sales person) and manager Scott Wells(sales manager) by my brother and one of my friends. My brother purchased two cars fro Monica. Before I even got to the dealership, The vehicle was already running, clean, and ready to drive. Monica Was prompt, efficient, and very easy to talk to. She went out of her way to get the deal done and get the numbers agreeable. Finance manager Walter worked to get me a lower interest rate than I expected since my credit is not so good. I was able to get the vehicle the same day with plates, inspection sticker all set up. I drove the car to work the next day. would 100% recommend and buy from there again. More

Ery very happy with David Gordenstein and the support Ery very happy with David Gordenstein and the support and professionalism. This is my 4th Honda lease and first with Bernardi despite the fact that Ery very happy with David Gordenstein and the support and professionalism. This is my 4th Honda lease and first with Bernardi despite the fact that is live nearby and always use Bernardi service. David gave me excellent deal and listened to my needs he and Nick were the best sales team I have experienced and will be a regular customer. I sent a friend to Dave and she had the same experience. It was nice to do business without the usual games and drawn out process. I highly recommend David Gordenstein who wants a fair and satisfying car buying or leasing experience Ed Gallin More

Matt was super helpful from the beginning when I visited the dealership and ensured a smooth overall car buying experience. Would definitely recommend Matt to anyone visiting Bernardi Honda👍 the dealership and ensured a smooth overall car buying experience. Would definitely recommend Matt to anyone visiting Bernardi Honda👍 More

Worse than one star! In September I went to Bernardi Honda to test drive a 2020 Fit. I was told there would be no 2020 Fits until January. On Friday, January 31, 2020, I In September I went to Bernardi Honda to test drive a 2020 Fit. I was told there would be no 2020 Fits until January. On Friday, January 31, 2020, I went to Bernardi Honda ready to buy a Fit. I talked to the Salesperson who helped me in September. I told him I was ready to buy the Fit if the price was OK. We talked a bit and I showed the salesperson a price I got from another Honda dealer. He had to go see his Manager to see if he could match that price. (Like I just fell off the turnip truck.) I said, "You are going to use that old routine on me?" He insisted he had to see his manager. I twiddled my thumbs for a few minutes. Surprise, the salesperson returned with his manager. The manager did the obligatory small talk and eventually told me he could meet the other dealer's price. I told him he had to beat the other dealer's price. He did by $200.00. I told him to do the paperwork. I had to write a personal check for $1500.00 to get the wheels turning for the paperwork. I had to listen to a Financial Person offer me multiple additional items I might want to purchase totaling greater than 45% of the purchase price of the car. I declined all of them. Four hours after I walked into the dealership I was presented a purchase and sales agreement. The P&S still had an additional cost of about $100.00 for wheel locks. I told them I don't want wheel locks. He had to go see the Sales Manager to get it removed because, "All new cars come with wheel locks." While I was waiting I read over the P&S line by line. They were trying to sell me a 2019 Fit not a 2020 Fit . Was this the old bait and switch routine? When the Financial guy came back he had the Sales Manager and the Sales Person with him to discuss the wheel locks. They were blocking the room exit. I told them that I didn't want a 2019 I only wanted a 2020. They tried to talk me into a 2019. I emphatically stated I didn't want a 2019 and asked them to give me back my check for $1500 so I could leave. They couldn't do that because the check was in a deposit lock box. High pressure now ... ... They told me they would sell me a 2020 Fit for $500.00 more than the P&S had for the price of a 2019 Fit, but didn't have any in stock (surprise). I told them I would have to think about it. I went home. It was Friday night and over four hours at the dealership, I was mentally tired and angry at the switch to a 2019 Fit. Tuesday morning, February 4, 2020, I got a call from the salesperson and was told they have a 2020. Yada, yada. I agreed to buy it but I couldn't make it to the dealership until 2:15pm and I couldn't stay for more than two hours. I made it pellucid that I had to leave by 4:15pm. I showed up at 2:10pm. The sales person I had previously dealt with was not there. Someone else serviced me. I iterated to him, I had to leave by 4:15pm. Their response, it will be tight but we can do it. I gave them a bank check for the vehicle and waited, and waited. At 4:10pm I told them I had to leave, either give me the car or my check back. Not so nice things were said to me and about me. I got the bank check back, but not the $1500.00 initial down payment. I have started a small claims court action to get my $1500.00 back. Bernardi Honda must think I enjoy sitting around the dealership. More

True to Their Word I had called prior to my driving to Bernardi Honda in Natick. I was coming a good distance to purchase a leftover Honda Ridgeline. I insisted to spea I had called prior to my driving to Bernardi Honda in Natick. I was coming a good distance to purchase a leftover Honda Ridgeline. I insisted to speak to a sales manager so I would not lose out on the vehicle I was driving to see. His name was Scott Wells and assured me that he would hold that vehicle until I got there a couple hours later. When I arrived, the vehicle was out front and he had designated a great sales person named Mark Vincent. I had one of these back in 2008 that I bought from Bernardi. There was a lot more technology and it was a totally different vehicle and Mark took his time showing me the new features and demonstrating them . We had pre-determined a price on the new vehicle, but they hadn’t seen my trade as of yet. Well, the bottom line is they did not try to rob me or give me any unreasonable offer. I’m so happy that I called them again. I did not have a good experience where I recently retired to in Vermont and thought it would be worth the drive because I had a good experience the first time. I’m still smiling and I’ve gotten a couple follow-up calls to see how I’m doing with it. Top shelf! More

My salesman Matt was extremely exceptional and professional throughout the entire sale process. More importantly, available to answer questions towards the vehicle I had purchased. professional throughout the entire sale process. More importantly, available to answer questions towards the vehicle I had purchased. More

Monica is the best car salesperson I’ve worked with, and I’ve worked with several. There is no hard sell. Monica worked patiently with me, finding me a better car than I originally came to see. She’s an ex I’ve worked with several. There is no hard sell. Monica worked patiently with me, finding me a better car than I originally came to see. She’s an expert on Accords. Couldn’t have been more sincerely friendly. She goes above and beyond! More

David helped me out a lot and he’s great at his job! He got the car all ready, fast enough in such great timing for when classes started again! Highly recommend going to him such a great guy! got the car all ready, fast enough in such great timing for when classes started again! Highly recommend going to him such a great guy! More