Bernardi Honda of Natick

I had a great experience with Victor & Bernardi Honda. I reached out to Victor to purchase a new car and within a week he helped me find my dream car! Victor kept me up to date when new vehicles arrived a I reached out to Victor to purchase a new car and within a week he helped me find my dream car! Victor kept me up to date when new vehicles arrived and was very knowledgeable in all the models available. He helped me narrow my choices down to the Hybrid Accord and the Hybrid CRV. After test driving, I chose the Hybrid CRV and I love it so much! The financing team was great to work with and quicker than I imagined it would be. Overall great experience and would highly recommend Victor and Bernardi to my family and friends. More

Great experience buying my first new car! Thank you to Victor and Bernardi for everything! Thank you to Victor and Bernardi for everything! More

The vehicle I purchased was price very reasonably. My sales person Victor Medina was excellent. Victor had a great knowledge of the Ridgeline RTL-E which I purchased. He was always available during th My sales person Victor Medina was excellent. Victor had a great knowledge of the Ridgeline RTL-E which I purchased. He was always available during the buying process via text, cell and email for any questions or issues that arose. The price, product knowledge and attentive customer service made the buying experience at Bernardi enjoyable. More

Bunch of liars at Bernardi Honda of Natick. Bought a pre-owned 2020 Honda Civic EX-L on August 26, 2023. Nothing but headaches with the car and dealership. Car had a rear end crash/bumper damag Bought a pre-owned 2020 Honda Civic EX-L on August 26, 2023. Nothing but headaches with the car and dealership. Car had a rear end crash/bumper damaged and dealership hide about it. Upon inspection, the car didn’t looked right but they insisted on fixing the damage. After bunch of run around excuses and patiently waiting for 2 weeks, dealership still failed miserably to fixed the obvious issue. They claimed to have send the car over to the body shop to repaired the rear bumper and the result was a joke. It looked as if it was repaired by a joker. When it was finally time to take possession of my car, the car wasn’t even fully detailed. No sign of wax or polish was done to the car. Told the salesperson and did nothing but lies again and again. Stay away from this dealership. Bunch of incompetent unprofessional people. It’s a xxxx shame. More

Always a pleasure dealing with this dealership. Been dealing with Bernardi for over 25 years and hassle free. Been dealing with Bernardi for over 25 years and hassle free. More

Yesterday we purchased our second CR-V Hybrid AWD from Victor Medina at Bernardi Honda. Unlike the purchase of our first CR-V Hybrid AWD last year from another dealer, this transaction went quite smoothly Victor Medina at Bernardi Honda. Unlike the purchase of our first CR-V Hybrid AWD last year from another dealer, this transaction went quite smoothly - with no math errors, unexpected price increases, or impatient and boring finance managers. Victor was friendly and proactive in sharing a ton of information about the new CR-V. He then assisted us in setting up the new vehicle with our phones and patiently answered all of our questions about the new hybrid technology and the numerous safety features. Scott Wells, our Sales Manager, could not have been more friendly. He orchestrated the process to move quickly and error free despite a crowded showroom. Will, the finance manager whose last name I neglected to get, was unique among finance managers with whom we have worked at other dealerships. He quickly but thoroughly explained all available services and did not pressure us to purchase any service. We also ran into Wilson Cruz, an excellent service advisor, who has coordinated the service on our older CR-Vs. We highly recommend Victor and the rest of the Bernardi team! More

Awesomely thorough and thoughtful! Answered all questions, anticipated others, provided me with needed information…will recommend Bernardi and Victor!!!! Answered all questions, anticipated others, provided me with needed information…will recommend Bernardi and Victor!!!! More

Zero respect for customers. I made an appointment for 8:30 to have the oil changed on my car. They quoted me a price for the service $25 higher than their advertised price, bu I made an appointment for 8:30 to have the oil changed on my car. They quoted me a price for the service $25 higher than their advertised price, but I know to always ask for coupons based on past experience, so I figured I'd give it a shot. They took my car at 8:30 and parked it in the lot. At 9 my car was still parked. At 9:30 my car was still parked, but I was told that I was the "next car" they were taking in. At 10 I told them to give me my car back. The service rep went to talk to the service manager. The service manager got up and walked away from the room. Great customer service and great respect for other people's time. I get that they could care less about a cheap oil change, but I'll be taking my business elsewhere in the future. I bought a car from this dealership, and i won't make that mistake again. More

Angela was very professional, responsive, and helpful throughout the process. She even brought the paperwork to me when it was inconvenient for me to get back to the dealership. throughout the process. She even brought the paperwork to me when it was inconvenient for me to get back to the dealership. More

UPDATE to Previous less than stellar rating. Management stepped in and completely turned my experience around. I picked up new vehicle today and the process was flawless. Thank you !!!! Management stepped in and completely turned my experience around. I picked up new vehicle today and the process was flawless. Thank you !!!! More