Bernardi Honda of Natick

I can't say enough about what a pleasant experience I've had at Bernardi! Had to do a rush search for a car last month, and had decided that a 2023 CR-V was the vehicle I wanted. Unfortunately, there are ve had at Bernardi! Had to do a rush search for a car last month, and had decided that a 2023 CR-V was the vehicle I wanted. Unfortunately, there are very few of them out there these days. After shopping 4 other dealers, I stopped in to Bernardi. I was quickly greeted by Dave Gordenstein. Dave is a smart, friendly, understanding guy, and he was creative enough to show me such a great deal on a 2022 Pilot that I decided to move up and buy it. Dave did the deal, Kamraan Sadiq got the financing done, and I picked up the car a couple of days later. I even had a great experience with their Service Dept a few days later, when I noticed that one of the front speakers wasn't putting out proper sound. Kudos to Wilson Cruz for getting me in to diagnose it, order the part, and get it installed all within a few days. The atmosphere is friendly (Dave and Victor Medina make you feel like an old friend), they're all very professional, and I would recommend them to anyone looking for a new or used car! More

Purchasing a car is never an easy decision. The Sales Rep I worked with elevated my customer experience from start to finish. The Sales Rep I worked with elevated my customer experience from start to finish. More

They were very helpful and professional. They very nice and made everything easier and explained everything important They very nice and made everything easier and explained everything important More

Buying my first car was seamless thanks to Victor! Victor provided much expertise, support, and kindness, making the overwhelming car-buying process feel less so. Victor provided much expertise, support, and kindness, making the overwhelming car-buying process feel less so. More

I'd always gone to Bernardi for my service, both on my 2007 and now 2018 Odyssey. Never had any static before. This time I was called in for a 50k service (which doesn't exist on these cars, the intervals 2007 and now 2018 Odyssey. Never had any static before. This time I was called in for a 50k service (which doesn't exist on these cars, the intervals are 30/60/90 etc). So strike 1. Then they tell me I need brakes (fine), a drive belt (also a consumable, fine), and a transmission service. Honda says the fluid needs replacing at 90,000 miles, which seems in line with the other information I've seen. Now realize that the people behind the desks in the service department are working on commission, and it's in their interest to get you to do service you don't need. They insisted that I needed transmission fluid at 30k miles or 3 years. Now if you're driving in "severe conditions" according to Honda, yeah, 30k changes are indicated. We live in Massachusetts, not South Dakota. Nothing about where we live or how we use this van is severe. We went back and forth, I showed them the maintenance schedule that said 90k miles, they said I drove in severe conditions (no). They told me a transmission service maintenance minder item was appearing. When I gave them the van to work on, there were no lights. Caught him on that one, he was amazed that I'd ever bring in a car without the oil light being on. He gave me "Well it was about to come on." Are you kidding me. The guy said the light would be on the video they were going to show me. That video never went inside the car. They brought me out into the garage, and must have thought I was an easy mark who would just do whatever they said, and oh by the way, don't worry about that puddle of oil under your car. I finally got tired of arguing and walked out without getting any of the work done. I'm very disappointed in Bernardi. They seemed to be OK as far as trying to scam me was concerned (as in they hadn't tried to do it before). I bought that van there as well, and it was fairly painless. I never thought I'd have a better experience buying a car than getting one worked on. A manager did call me (apparently the general manager was too busy to just "talk to a customer, sheesh, what was I thinking) and I explained the matter. To his credit, he heard me out before arguing with me, and not about anything of importance. I am positive what I told him was nothing he didn't already know, that the service reps out there are always looking for a mark that they can get to do $2000 of service that they don't need. Don't get your car worked on here. They messed up when they thought I was a mark, but I know better. Lots of people don't, and would get taken to the cleaners by some double-talking sales guy. More

Really nice peoples, they are very kind and respectful, they try to give the best service they try to give the best service More

HEATHER IN CUSTOMER SERVICE WAS FANTASTIC! !! SHE WAS VERY HELPFUL AND MADE MY APPT AWESOME!!!! !! SHE WAS VERY HELPFUL AND MADE MY APPT AWESOME!!!! More

Worked with Bob McGrath, process was quick and painless. Coordinated with Bob ahead of time for test drive, paperwork an d so on. Bob, cars and paperwork were ready to go when we arrived. Car was even re Coordinated with Bob ahead of time for test drive, paperwork an d so on. Bob, cars and paperwork were ready to go when we arrived. Car was even ready a day early. More

Me encanta, las personas son muy amables respetuosos, y tienen toda la informacion que necesitas y los autos también. tienen toda la informacion que necesitas y los autos también. More

Nice friendly staff , Julio my salesman was great he didn't have all the answers but the other salesmen helped him with anything he didn't know . It was a very low pressure experience from sales to fina didn't have all the answers but the other salesmen helped him with anything he didn't know . It was a very low pressure experience from sales to finance to service. I would recommend this dealership to everyone . More