Bernardi Honda of Natick

Dealership has gone down sick since it was bought out a few years ago. The customer service department is not what it used to be. Very disappointed. When I called I was given an estimated time of an hour a few years ago. The customer service department is not what it used to be. Very disappointed. When I called I was given an estimated time of an hour and a half wait for 60,000 mile check but when I got there I realize I already had it done so I just got a oil change and a sticker renewal it took over 2 1/2 hours. More

They were very polite, professional and nice but I had to wait two hours and my service was too expensive so I needed to go elsewhere. Also, fox news was playing in the waiting room, I would have prefered wait two hours and my service was too expensive so I needed to go elsewhere. Also, fox news was playing in the waiting room, I would have prefered a more neutral TV show More

The service was quick and efficient. Ryan was delightful. The facility was clean and bright. Ryan was delightful. The facility was clean and bright. More

Kerrey was friendly and thorough, he took the extra time to go over paperwork and explained what was done and what will be needed for future recommendation. Personable and professional, highly recommended t to go over paperwork and explained what was done and what will be needed for future recommendation. Personable and professional, highly recommended to see him. More

Great service second purchase. Bob McGrath really helped to make everything go smoothly. we would definitely deal with him again. Bob McGrath really helped to make everything go smoothly. we would definitely deal with him again. More

Very expensive work completed on timely basis good communication from staff very accommodating woud return as long standing service dept customer communication from staff very accommodating woud return as long standing service dept customer More

The flexibility and professionalism to service my car has been great. The selection of vehicles is always a good stock. When I traded my last vehicle the deal was smooth with no hassle. I definitely recommen been great. The selection of vehicles is always a good stock. When I traded my last vehicle the deal was smooth with no hassle. I definitely recommend them. More

The overnight drop-off was convenient, the repairs were executed flawlessly and quickly, the communication was helpful ( loved the video!) and the Lyft shuttle was also very convenient. executed flawlessly and quickly, the communication was helpful ( loved the video!) and the Lyft shuttle was also very convenient. More

Great service advisor flexible scheduling and hours Coffee and hot chocolate great location for a walk Coffee and hot chocolate great location for a walk More

Ariel was personable and informative about my cars issues. Work was done very quickly and I’m also very happy with the attentiveness of everyone issues. Work was done very quickly and I’m also very happy with the attentiveness of everyone More