Bernardi Honda of Natick

My experience at this dealership was very pleasant. The staff was very friendly and helpful in answering any questions I had. I did not feel pressured into purchasing anything and I felt Muhammad had an ex staff was very friendly and helpful in answering any questions I had. I did not feel pressured into purchasing anything and I felt Muhammad had an excellent grasp on what I was looking for and how much I was looking to spend. My car is used and looked a little worn when I first test drove it but after the dealership cleaned it up it looks like new! More

Everyone was very friendly and helpful. My son had worked the deal with Janet, their internet salesperson before we entered the showroom. Other than having to wait sometimes because they were too busy, the e the deal with Janet, their internet salesperson before we entered the showroom. Other than having to wait sometimes because they were too busy, the experience was as good as buying a new car can be. More

I worked with Meishan for about a week before purchasing my new car. She was very friendly, professional, and knowledgeable. She did my paperwork very quickly, and I would happily work with her again, or my new car. She was very friendly, professional, and knowledgeable. She did my paperwork very quickly, and I would happily work with her again, or recommend her to a friend. One thing I wish this dealer did differently - It would be easier to price shop if they included the car's destination charge in their quotes. The Internet sales team is fabulous. Quick, accurate info. Really speeds up the buying process. More

Great dealership to take my buisness to, i would recomend them any day to all my friends and any seeking to purchace a motor car.extreamly courteous staff and very easy to deal with. i will definately make them any day to all my friends and any seeking to purchace a motor car.extreamly courteous staff and very easy to deal with. i will definately make another purchace there any day in the future. please convey a special thanks to mr Ali, also mr Caswell. they definately sold their company proud. More

I dreaded the process of buying a new car but after my visit to Bernardi Honda in Natick I realized there was nothing at all to dread. From the moment I walked in the door everyone was friendly and made e visit to Bernardi Honda in Natick I realized there was nothing at all to dread. From the moment I walked in the door everyone was friendly and made every effort to make my experience of buying a new car easy and pleasant. More

My overall experience with Bernardi Honda of Natick was excellent. I felt that my sales representative Eric Sussman provided a knowledgeable and respectful experience and helped me reach my ultimate decisi excellent. I felt that my sales representative Eric Sussman provided a knowledgeable and respectful experience and helped me reach my ultimate decision to purchase from Bernardi. I also had a good experience with several others that I met with me from finance to service to accessories to my exit interview. I would recommend Bernardi of Natick for anyone in the market for either a new or certified preowned Honda. I walked away from the sale a very satisfied customer. More

We have bought Bernardi Hondas for many years and would not go anywhere else. Ali made every attempt to get us the cars we wanted at the time we needed them, even though we were in a hurry. JC had the pap not go anywhere else. Ali made every attempt to get us the cars we wanted at the time we needed them, even though we were in a hurry. JC had the paperwork ready for us as went came in the door and answered every question immediately. More

I needed a new car to replace my old Honda Civic that got totaled in an accident. I researched the 2010 Honda Accord on the internet and got a few online quotes from the local dealers. Bernardi's offer came totaled in an accident. I researched the 2010 Honda Accord on the internet and got a few online quotes from the local dealers. Bernardi's offer came out competitive. Not wanting to waste a lot of time on this, I went into the dealership right away. I was told that there was only one 2010 Accord LX and one one Accord LX-P left. I really liked the Accord LX-P, and didn't want to be in a situation where I had little choice about the color and the car itself, so I went for a 2011 LX-P. After hours of high-pressure negotiation with a salesperson and his manager, I got the price and financing terms that I think are acceptable. I paid a $2500 deposit and agreed to take the delivery the next day. I said I need to take a look at the car I was buying. The salesperson asked me to sit where I was and he would bring the car over. Tired, hungry, and cold, I saw the car for maybe 30 seconds, and only noticed that it's the color I wanted (blue). Once I was home and got comfortable, I realized that I should probably taken a more careful look at the car to at least verify the features. One of features that LX-P has but LX doesn't is power seat. So when I went to take the delivery the next day, the first thing I wanted was to see the car again. Surprise! The car was an LX, not an LX-P!. When I brought this up with the salesperson and his manager, the attitude is basically you've signed the paperwork, and you should've paid more attention to details. It's been a depressing experience to say the least. It took away all the excitement of buying a new car. I hope their general manager should truely pay attention and do something about this kind of practice and not offer the standard lines (this is not the Bernardi way, blah blah), but that might just be wishful thinking. More

Lindsey (internet sales) was awesome to work with she brings calm to an otherwise frustrating process. Jeff in Sales was straight forward and a good guy. JC in finance worked with me on the numbers; he w brings calm to an otherwise frustrating process. Jeff in Sales was straight forward and a good guy. JC in finance worked with me on the numbers; he went thru various combos until I was happy. All in all, although frustrating at times, it turned out to be a good experience mostly because of Lindsey and the price I received, which by all accounts was a great one. More

Me and my wife just purchased a 2007 Honda Pilot from Bernardi. We will be picking it up in a couple of weeks. This dealership has its up's and down's. Firt off Greg (salesman) is great. He is very frien Bernardi. We will be picking it up in a couple of weeks. This dealership has its up's and down's. Firt off Greg (salesman) is great. He is very friendly and treats you as a valuable customer. I really cannot say enough about him. We also dealt with Peter Nannery(also a salesman) when Greg was not there and he to is great. These two guys are who you should deal with if your a potential customer. Now me and my wife are not what you call grade A customers. We have ok credit not great and that makes it hard to get a deal done at any dealership. However Dave R in the finance dept is another shining star at this dealership. He worked with us and helped us get a deal done. Now this review is going to be honest and I hope would help someone out. The negative aspects of this dealership is this: The customer service is not great, besides the guys I mentioned. You will experience people turning a blind eye to you and not really interested in helping you. You may also deal with J.C who is not a bad guy but just seems like if he has more interesting things to do. Maybe this was because our credit was not a 720. He basically told us that we would never get a deal done here and that we were pretty much wasting our time. Thats when one of this dealerships shining stars came into the rescue. Dave like I said worked with us and got it done. All in all the experience was like any other car buying experience that I have gone thru, some good some bad. Would I recommend this place to anyone else? The answer would be yes. Just go to the people we dealt with and everything else is cake. More