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Bernardi Honda of Natick

Natick, MA

4.5
1,653 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,653 reviews

October 05, 2010

I worked with Meishan for about a week before purchasing my new car. She was very friendly, professional, and knowledgeable. She did my paperwork very quickly, and I would happily work with her again, or More

by odonogc
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meishan Piao
Oct 06, 2010 -

Bernardi Honda of Natick responded

odonogc - Thank you for the good review and for being willing to recommend us to others. It's great to hear you got along so well with Meishan. Also, thank you for the suggestion about the price quotes. We'll look into that. Congratulations on your new car, and we look forward to seeing you next time! --Joel Richards, General Manager

October 02, 2010

Great dealership to take my buisness to, i would recomend them any day to all my friends and any seeking to purchace a motor car.extreamly courteous staff and very easy to deal with. i will definately make More

by cweller6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
muhammad ali, mr Caswell { salesmanager }
Oct 06, 2010 -

Bernardi Honda of Natick responded

cweller6 - Thanks for the great review and also for recommending us to your friends. I really appreciate that. I look forward to seeing you next time! --Joel Richards, General Manager

September 29, 2010

I dreaded the process of buying a new car but after my visit to Bernardi Honda in Natick I realized there was nothing at all to dread. From the moment I walked in the door everyone was friendly and made e More

by jmfac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Swift, Brian Hendricks
Sep 30, 2010 -

Bernardi Honda of Natick responded

jmfac - I'm sorry that you weren't looking forward to the process of buying a new car, but I am happy that everything turned out to be easy and pleasant after all. Thanks for the good review. Congratulations on your new car! --Joel Richards, General Manager

September 28, 2010

My overall experience with Bernardi Honda of Natick was excellent. I felt that my sales representative Eric Sussman provided a knowledgeable and respectful experience and helped me reach my ultimate decisi More

by breholley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Sussman
Sep 30, 2010 -

Bernardi Honda of Natick responded

breholley - It's always a pleasure to hear from a very satisfied customer. I'm glad that you had such an excellent experience with Bernardi and that Eric could be a part of that. Thank you for the great review and also for recommending us to your friends. I really appreciate your business, and congratulations on your purchase! --Joel Richards, General Manager

September 28, 2010

We have bought Bernardi Hondas for many years and would not go anywhere else. Ali made every attempt to get us the cars we wanted at the time we needed them, even though we were in a hurry. JC had the pap More

by graybaby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammed Ali, JC (finance)
Sep 30, 2010 -

Bernardi Honda of Natick responded

graybaby - Thank you for your continuing business. I'm sorry you were in a hurry but I'm glad to see that Ali and JC were able to get the job done. Congratulations on your new Honda! --Joel Richards, General Manager

September 27, 2010

I needed a new car to replace my old Honda Civic that got totaled in an accident. I researched the 2010 Honda Accord on the internet and got a few online quotes from the local dealers. Bernardi's offer came More

by an_very_upset_customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't want to hurt their reputations
Oct 11, 2010 -

Bernardi Honda of Natick responded

an_very_upset_customer – As you said in your review you were looking at both the Honda Accord LX and the Honda Accord LXP. We showed you pricing on both models. Pricing on the Accord LXP was always higher. You didn’t want to spend the extra money on the LXP so you went with the LX. It didn’t matter to the sales team which of the Accords models you preferred. The Accord LXP was one price and the Accord LX was the lower price. I am sorry that you feel we didn’t go over all the features of each of the models. Most of what you were concerned with while discussing the purchase was price. – Joel Richards, General Manager.

September 23, 2010

Lindsey (internet sales) was awesome to work with she brings calm to an otherwise frustrating process. Jeff in Sales was straight forward and a good guy. JC in finance worked with me on the numbers; he w More

by pflaherty10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey (internet sales), Jeff (regular sales) JC - (finance)
Sep 24, 2010 -

Bernardi Honda of Natick responded

pflaherty10 - Thank you for taking the time to give us a review. I'm happy to see you had a good experience here and that everything worked out in the end. Congratulations on your new car and I hope to see you in the future! --Joel Richards, General Manager

September 15, 2010

Me and my wife just purchased a 2007 Honda Pilot from Bernardi. We will be picking it up in a couple of weeks. This dealership has its up's and down's. Firt off Greg (salesman) is great. He is very frien More

by Prince123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave, JC, Greg, Peter N.
Sep 22, 2010 -

Bernardi Honda of Natick responded

Prince123 -- Thank you for comments about your recent experience at Bernardi Honda. It is always gratifying to hear from our customer when our staff has provided outstanding service and exceeded your expectations. This is what we strive for with every transaction, and is central to our philosophy, "Bernardi for Now.... Bernardi for Life." I will pass along your kind words to Greg, Peter, and Dave, along with my own personal congratulations for a job well done. Regrettably, I must apologize for the inexcusable breach of customer service by JC. Be assured that this matter has been addressed with not only with him but also the entire staff to ensure that all of our clients are treated promptly and courteously. I appreciate your patience with this situation, despite your understandable frustration. Again, I apologize for these circumstances. Thank you for your business. – Joel Richards, General Manager.

September 14, 2010

My wife and I recently leased a new Honda Insight from Bernardi Honda and from the beginning to the end we were wowed by the knowledge, expertise, kindness and easy and approachable manner of Denis Swift More

by Honda15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Swift
Sep 24, 2010 -

Bernardi Honda of Natick responded

Honda15 - I'm glad you were wowed by Denis and the rest of our team here at Bernardi. It can be fun getting a new car! Thanks for the great review and your willingness to recommend us to your friends. And of course, congratulations on your new Insight! --Joel Richards, General Manager

September 12, 2010

This is the fourth car we have bought or leased at Bernardi Honda. Muhamad and his team are just terrific and the reason we keep coming back! Their deals beat anyone else in the area. Muhamad worke More

by jkbonsall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhamad, JC and Sasha
Sep 15, 2010 -

Bernardi Honda of Natick responded

jkbonsall - Wow! Four cars from us! That's fantastic! I really appreciate your continuing business, and am very glad that you keep having such terrific experiences here. Thanks for giving us a great review and of course, congratulations on your new CR-V! --Joel Richards, General Manager

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