Bernardi Honda of Natick

My experience at Bernardi was great! I enjoyed working with Mo, who was professional, courteous, patient, and thorough and never me feel pressured. Sasha in accessories was also very knowledgeable and with Mo, who was professional, courteous, patient, and thorough and never me feel pressured. Sasha in accessories was also very knowledgeable and nice to work with. Both were kind to my toddler son and everyone at the dealership was really friendly. They have a nice toy area for young children, which was a plus as we were there for a while. More

Went out of their way to answer questions and make it as easy as possible for me to lease a new Pilot. Even threw in the wiring harness for the trailer hitch at no cost to me. Excellent people to deal wit easy as possible for me to lease a new Pilot. Even threw in the wiring harness for the trailer hitch at no cost to me. Excellent people to deal with. Seth worked with me via email prior to my visit to plann the details of the lease. Mike was excellent in hadling the details of the paperwork and delivery. More

The reason Bernardi Honda won out over the many dealerships I went to is because Eric Sussman, the salesperson, informed me of options, related to my needs eagerly, and was fun to work with. My exp dealerships I went to is because Eric Sussman, the salesperson, informed me of options, related to my needs eagerly, and was fun to work with. My experience with Honda is a new one, but so far, I'm impressed. I recommend people to consider buying or leasing at Bernardi Honda. More

my wife and i bought 3 vehicles from mo. he was the most helpful person we have ever delt with. i bought a 2010 fit then my wife bought a 2011 crv then i traded the fit for a 2011 accord the dealer ship was helpful person we have ever delt with. i bought a 2010 fit then my wife bought a 2011 crv then i traded the fit for a 2011 accord the dealer ship was the best ive ever been to. they were all very helpful and very busy More

We had a great experience. We were buying a car for our daughter and Mo was able to keep her involved in the process, but also keep to the business with me. The car was ready even earlier than promised. Ev daughter and Mo was able to keep her involved in the process, but also keep to the business with me. The car was ready even earlier than promised. Even though the dealership was very busy we were given the attention that we needed. More

Brian, with whom I've taken my cars for service, recommended Denis, who kept the process relaxed and informative. Denis transported me to/from the facility, as necessary, and worked well with me and recommended Denis, who kept the process relaxed and informative. Denis transported me to/from the facility, as necessary, and worked well with me and my family. He helped prepare the car's locking system, and demonstrated many aspects of the car's operation. We are very pleased with the car, and I hope to be a repeat customer of Denis, as I am of Brian. More

WORST WORST CAR BUYING EXPERIENCE OF MY LIFE STAY AWAY WORST WORST CAR BUYING EXPERIENCE OF MY LIFE STAY AWAY FROM BERNARDI HONDA Bernardi Honda sold the car to me and took the deposit money on the s WORST WORST CAR BUYING EXPERIENCE OF MY LIFE STAY AWAY FROM BERNARDI HONDA Bernardi Honda sold the car to me and took the deposit money on the same day. Dealership gave a written Email about changing the vehicle "timing belt", "tires" and agreed to a price [Proof available on request] .They asked me to come to dealership next day to take the delivery of the vehicle. * Vehicle was found to have gears jammed at the time of delivery by the sales person. * Dealership told us to fix the jammed gears and come next day for delivery and agreed to have it checked by an independent mechanic for any other issues. * Dealership on a recorded message/conversation agreed to fix anything found by independent mechanic. [ Proof available on request ] * Dealership told us that they already performed full inspection [150 point] on the vehicle and everything is good. They assured multiple times that after the recent fix, it was checked by Honda/Acura mechanic. * Independent Mechanic next door from dealership found additional issues with the car that was suppose to cost an additional $1000 if done outside [ may be $500 if done by dealership itself ] on top of agreed repairs. * Dealership called and now told us that they are not selling the car and will be giving back my deposit. Issues ==== * Wasted three days of my time already when one day I had to take 1/2 day off from work. * Cost of independent mechanic inspection was paid by me. Dealership refuse to re-imbuse the cost of mechanic inspection and mis-represented that car was already inspected and everything is fine. * Failed to deliver on the commitment where they agreed to fix anything found by mechanic. * Very very rude. More

When he learned of my need for a replacement car, my father recommended Bernardi Honda. He knew that I would be given great attention by a long-time acquaintance of Mr. Denis Swift. Mr. Swift is the con father recommended Bernardi Honda. He knew that I would be given great attention by a long-time acquaintance of Mr. Denis Swift. Mr. Swift is the consummate gentleman and salesman, was very attentive to my concerns with the car and made the entire process as smooth as it could have been. He was truly the best representative I could have hoped for, and is an asset to the Bernardi community. I cannot adequately express the genuine concern, professionalism and support Mr. Swift offered. He deserves a commendation from his community at the very least for the (seemingly consistently) excellent work he does at Bernardi. Cheers to Denis and the accommodating atmosphere of Bernardi. I plant o come back and chat with Mr. Swift for my next purchase. More

I drove 45 minutes to this dealer because a string of emails and several phone calls had assured me that I could purchase a new Honda for less money than I was quoted at a dealership close to my home an emails and several phone calls had assured me that I could purchase a new Honda for less money than I was quoted at a dealership close to my home and even save an additional $300. When I arrived, the person I had been dealing with over phone and email passed me off to another salesperson after making me wait for ten minutes for her. This other salesperson then went and retrieved an invoice for the price of the car that was almost $700 more than what I was initially quoted at the other dealership. Also, the financing I was offered near my home was less with less money down. This place had a higher monthly payment with MORE money down. I told them this, and the salesperson retrieved the sales manager, who adamantly told me that either I or the other dealership was wrong. He was loud, abrasive, all the while trying to make it seem as if he had my best interests in mind. "There's got to be something wrong with that other dealership" They all kept saying. I called the other dealership, confirmed the pricing, and drove home to buy the car. They were intent on badmouthing the other dealership instead of answering any of my questions. On the way home, I was called 6 times repeatedly (in a row) by this dealership. The salesperson left only one message stating again that "There's something wrong with the other dealership" and that they "don't know why I left." I received one more phone call from the original salesperson I was dealing with later that day wanting to know what happened, even though she didn't seem to care that I was at the dealership in the first place, nor did she come down to see what was going on. When I arrived home, I had a nasty email from the sales manager that read "Thank you for letting us know that you were leaving. We appreciate the courtesy." STAY AWAY if you want a good car buying experience. More

We have purchased 5 Honda Certified Used vehicles from Bernardi over the years and the experience has always been pleasant. Jeff was pleasant and straightforward from the moment we entered. It was obvio Bernardi over the years and the experience has always been pleasant. Jeff was pleasant and straightforward from the moment we entered. It was obvious that customer satisfaction was his highest priority. JC knew we were pressed for time and went through all the financial details with both speed and precision. Sasha was pleasant and helpful each time we dealt with her. We are very pleased with the car, the price and the overall experience. More