Bernardi Honda of Natick

My 2005 Honda Accord has been great, but was high in mileage and I didn't feel safe anymore because it needed a lot of maintenance work and I would feel much safer in a newer car. I called down to Bern mileage and I didn't feel safe anymore because it needed a lot of maintenance work and I would feel much safer in a newer car. I called down to Bernardi Honda and asked the receptionist for a sales person, but couldn't seem to get anyone on the phone. (I understand you guys are real busy!) After getting transfered back to the operator again, I was transfered to the manager of finance who then transfered me to the other finance person, Dave Rosenthal. I explained my situation and David was very upbeat sounding and listened to me. After a few calls back and forth to Dave I was on my way. When I got to Bernardi Honda Dave had Peter show me a brand new Accord EXL, I loved the car but when I saw the payments I knew that I could not possibly afford them. Peter then tried talking me into a cheaper car, then a lease, but I was not about to compromise! I wanted leather, and I wanted a sunroof, and I was not about to get another LX Accord, I was not going to lease a car either as I drive too many miles. I was about to go on my way when Dave stopped me and sat me down to talk with him. He had peter pull up a used BMW, I asked Dave how much this would cost me, he told me to drive the car first to make sure I like it. Well I didn't like it! I loved it, but was unsure about the payments. I had always wanted a BMW, but could never afford one! As a single mom who works full time I can not afford a huge car payment! So Dave brought me to his office and within a few minutes I was buying my first BMW! Dave is very knowledgeable and explained to me all about optional coverage which I thought was a great idea, and what it would do and not do, plus he was able to work out the financing for me, So I'm Happy as can be! Thank you Bernardi Honda. A big thank you to Dave Rosenthal More

After an extremely unpleasant sales experience last night and after I had spoken to Mr. Joel Richards, the GM, we returned to Bernardi today. Mr. Richards was very responsive to my disdainful replay of what and after I had spoken to Mr. Joel Richards, the GM, we returned to Bernardi today. Mr. Richards was very responsive to my disdainful replay of what had occurred. Combined with his empathetic response, our excellent experience in July when we made our first purchase, and that we had a great deal offered, we decided to give the dealership an opportunity to make amends. We are all glad that we returned. Mr. Richards personally came over when we arrived and ensured that our new salesperson, Jamal, would take care of us. Jamal was a gentleman, very personable and knowledgeable, and he had a sense of humor that he used to bring equilibrium to what could have been an extremely uncomfortable situation. We were given an EXCELLENT deal and we appreciated it. Christina and Sasha were also very pleasant to work with. Despite the fact that it all ended very well, in all honesty, we cannot give a 5 rating across the board considering how the whole situation began - often times only one chance is given to make the right impression. Certainly during the second opportunity, Mr. Richards, Jamal, Christina and Sasha deserve a 5 rating. Ultimately, our son loves his 2011 Honda Accord, we hope to continue a smooth long-term relationship as we now own 3 Hondas. However, in the future, we will certainly be more conscious of picking the right sales person. More

Needed a new car and had my heart set on a Honda Fit. Saw it for the first time here, and took one for a test drive. Scott was able to answer all of our questions and was very patient with us as we returned it for the first time here, and took one for a test drive. Scott was able to answer all of our questions and was very patient with us as we returned time after time to go over each little detail I added after each trip. The only downside was my timing. I was hoping for a 2010 Fit Sport with Navigation, specifically for the stability and traction control. Given that this was September and the model year was coming to a close, Bernardi gave me a quote, but did not have such a vehicle in stock, and told me that if I was to have a vehicle brought in it would incur an additional $500 charge. Rather than pay this, I reluctantly had to decide to shop around. I wish to emphasize that if they had the vehicle in stock, I would have seriously considered purchasing from Bernardi, as they made a very competitive offer, and the staff was very friendly to boot. Maybe next time my family is car shopping, I'll plan my timing more appropriately! More

I was very pleased with my experience at Bernardi. Peter was informative and attentive without pressure. He listened to what my needs were and was successful in meeting those needs. I did not intend to buy was informative and attentive without pressure. He listened to what my needs were and was successful in meeting those needs. I did not intend to buy a car when I walked in there, but the opportunity was perfect and therefore I bought. I am very happy with this transaction. More

Good, competent and honest service. They gave us a good quote and stuck to it. Service representatives were friendly and helpful. I have purchased 4 cars from this vendor, the last 2 from Muhammad. I wi quote and stuck to it. Service representatives were friendly and helpful. I have purchased 4 cars from this vendor, the last 2 from Muhammad. I will likely return for future purchases. I will continue to recommend this dealer to friends and family. My only criticism is that I would prefer the soft sell (as I felt pressured at times) and I wish we could have completed the deal more quickly. More

We are very pleased working with Muhammad Ali, Senior Sales consultant. This is the third car we bought from Bernardi Honda since 2001 and have worked with Muhammad every time. He is very professional an Sales consultant. This is the third car we bought from Bernardi Honda since 2001 and have worked with Muhammad every time. He is very professional and helped us in purchase of our car. The whole transaction went very smoothly and in a timely manner. Also we worked with Sasha Durante who is an accessory specialist. She explained all the accessories available from Honda clearly and we chose a few from the list. Overall our experience with Bernardi Honda has always been great and we would recommend them to our friends. Jayanta and Keya Guin More

I visited the dealership knowing exactly what I wanted. Mike was the best!! He was personable, courteous, professional and REAL! Sometimes salesmen fall into a stereotype and I was not looking forward to Mike was the best!! He was personable, courteous, professional and REAL! Sometimes salesmen fall into a stereotype and I was not looking forward to the pushy sales man approach. Mike was far from it! He was patient with me and honest. Really, really nice guy. I would recommend if you are looking to purchase a car new or used you visit Bernardi Honda and ask for Mike. He will be straight and honest. P.S. I LOVE my accord. More

I am a very busy professional. I work 50 to 60m hours per week. I value both professional treatment and people who respect my needs and my time. I bought a Honda Civic from Bernardi 11 years ago. S per week. I value both professional treatment and people who respect my needs and my time. I bought a Honda Civic from Bernardi 11 years ago. Suffice to say it has served me well for 217,000 miles. I had a positive experience then. I looked around at a couple of other dealers in my area, then and now, and was not impressed with their over and under responsiveness. I went on the Internet exploring new SUVs. I decided to look up Bernardi again and request a quote. From that moment forward, I can not say enough about how courteously and competently I was treated. They responded by e-mail and by phone; people followed up for one another. They worked as a team trying to satisfy my every need. I felt like they really cared about me and wanted to ASSIST me to find the RIGHT car at the RIGHT price with the RIGHT FINANCING that I could afford. They were sensitive to all our work schedules, communicating information constantly with one another. They were RESPECTFUL in every way: from the telephone operators to the Service Manager who tried to find SOME value in my car; to the Accessory specialist who assisted me to find things I had forgotten to talk about the day I bought the car. I am very happy with my buying experience. I will continue to recommended Bernardi and my Sales Person, Muhammad Ali and HIS TEAM to folks at work, or anyone else looking to buy a car. In my opinion, Mr Bernardi can feel VERY PROUD of his organization and the WONDERFUL people who work there. Like I told "MO", I'll be back....Keep up the good work! Best Regards, Kathleen Grinke December, 2010 More

Huge inventory, great prices and professional dealership to go along with a great staff. Mark Aubuchon helped us not only get us a car in our budget he was also very knowledgeable with all the financial ter to go along with a great staff. Mark Aubuchon helped us not only get us a car in our budget he was also very knowledgeable with all the financial terminology. Wonderfully quick turnaround and exceptional service. Would go back and do business again. Love the certified Honda! thank you! More

I originally brought my 97 Honda in for repair, but the extent of the damages were not worth fixing. Having purchased the 97 in the past two months, I didn't have a lot of liquid cash to purchase another v extent of the damages were not worth fixing. Having purchased the 97 in the past two months, I didn't have a lot of liquid cash to purchase another vehicle, yet still needed a car. Muhammed spent a good few hours with me, listened to my predicament, and worked patiently with me to get me into a safe and reliable car within my monthly budget. Marc Starr, the finance manager, and Muhammed both took great pains to explain all of the paperwork to me, ensuring that I did not sign anything until understanding the reason for signing each form. After already working a long day, both stayed until 9:30 pm to help me. I have purchased several vehicles over the years, and my experience with Muhammed and Bernardi Honda is by far the most pleasurable car buying experience that I have ever had. I left not only feeling that I got a safe, reliable car for a killer deal, but also feeling like I can actually trust my car dealership to look out for my best interest. It amazes me that the deep-rooted stereotype that most people have when buying a car from a dealership is nowhere to be found anywhere within Bernardi Honda. Muhammed is smart and professional, and I look forward to being a repeat customer of his for years to come. More