Bernardi Honda of Natick

I was hesitant about emailing the dealership in requesting pricing on a new CR-V because I did not want to be hassled for days as we were not sure that we were even going to go through with buying requesting pricing on a new CR-V because I did not want to be hassled for days as we were not sure that we were even going to go through with buying a new car. Within and hour I received an email with the model and color requested, plus additional models and even used choices. The new cars even had the Bernardi Price listed. From previous experiences with other dealerships, I was still skeptical. We couldn't get to Natick for a couple days, but I did check with Harvey to see if the model and color was available, considering it was Presidents day weekend. It was and we went out there Sunday afternoon. A very quick 3 hours later we had the deal done and papers signed. It was the only dealership we visited and the only car we test drove. Amir was very low pressure, pleasant and gave my wife and I time to talk when needed. The whole experience was great and Eric fought for a very low rate, even after the sale was going to go through. After the sale, I did have a slight issue, contacted Amir, and within 1 minute I got a return phone call and everything was all set. Even on the day we were supposed to pick up the car, there was a slight issue with an option being installed and Amir got it done in time for us. I am still telling people that I can't believe how easy and pleasant it was in dealing with everyone at Bernardi. I know that they don't give cars away for free, but I am more than happy with the no hassle deal I got and the outstanding service that came with it. More

We came there to purchase a new car and Michael listened to what was important to us and met our every need. The selection of cars on the lot was very good. The negotiated price was very good and the car to what was important to us and met our every need. The selection of cars on the lot was very good. The negotiated price was very good and the car delivery was exceptional. Michael answered all our questions and was very helpful throughout the entire process. I certainly would recommend him and the dealership to anyone interested in a Honda. More

Entire experience at Bernardi was fabulous! From working with Amir on the sale end, to Eric in the business office, it was a pleasure throughout. Unlike most car dealerships, this was a no pressure deal. Th with Amir on the sale end, to Eric in the business office, it was a pleasure throughout. Unlike most car dealerships, this was a no pressure deal. The day we first looked at/ were interested in buying the car, I let Amir and Eric know that we would need that evening to think about everything and "sleep on" the decision. At any other dealer, that would have been their cue to try and push the sale that day, that moment. Not at Bernardi. Both Amir and Eric were respectful and not pushy in any way shape or form. How refreshing! At first we were looking at Honda Accords, but then decided to focus on the Civic. We had Amir running all over the lot looking for various cars at various prices! All the while he was courteous, friendly, extremely accommodating, yet never pushy or overbearing like so many dealership salesmen can be. He simply guided us in the right direction and helped us find the perfect car for us! We decided to purchase the car and got an excellent price on both the new (to us) car as well as on our trade from Amir. There was a minor scuff on the bumper of the car as well as missing floor mats and Amir promised to have the bumper painted and get the mats. When we went to pick up the car, the bumper looked perfect and he did in fact provide us with brand new mats (still in the box). Eric in the business office was also great to deal with. He was pleasant, funny, and worked hard to get us a good rate for the loan on the new car. The entire experience at Bernardi was seamless. I would highly recommend it to anyone! More

From the start "Mo" was fantastic, friendly and upfront with us on everything. I was extremely impressed with the customer service, especially seeing how busy it was. He didn't mess around with goi upfront with us on everything. I was extremely impressed with the customer service, especially seeing how busy it was. He didn't mess around with going back and forth on pricing and honestly did all he could for us. He was knowledgable about the business and just a pleasure to work with. This experience was by far 100 time better than only 2 years ago when I went to this dealership for a lease. The previous sales person seemed to not even care if I bought the car or not. "Mo" actually made me enjoy the entire car buying experience from the moment we walked into the door until we drove off the lot 3 days later. As for Manny, he was probably the best finance person I have dealt with at a dealership, he gave us our options and there was no pressure like I have felt with other finance folks. I will defintely recommend "Mo" and Bernardi to family and friends and buy future cars from him. More

Friendly upfront service. Alex was knowledgable about the car and fair with pricing. Alex went out of his way to try to accomodate me and make sure I was satisfied with the car and the customer service. The car and fair with pricing. Alex went out of his way to try to accomodate me and make sure I was satisfied with the car and the customer service. The employee in the finance department was knowledgable and worked towards finding me the rate that I wanted. Overall an excellent experience. More

This dealer was friendly and accommodating of our schedule. We knew the car we wanted and they were upfront about their pricing and what they'd give us for trading in our old car. The entire process schedule. We knew the car we wanted and they were upfront about their pricing and what they'd give us for trading in our old car. The entire process from test driving the new car to taking delivery was very smooth. I'd definitely recommend this dealer to anyone who wants a quick and easy car buying experience. More

Peter is very prompt, responsive, and professional. He knows what he is doing very well. I wish every sales person I meet would be like him. It is a very good experience with him thus not a bad experienc knows what he is doing very well. I wish every sales person I meet would be like him. It is a very good experience with him thus not a bad experience with Bernardi. I don't like the fine prints in the email price quote I got from Bernardi. If you do the price quote clear and put the information up in the front I don't mind if the price is the same (or even a bit higher) as other dealers, I still come to Bernardi. The hidden informatiuon makes the taste very bad!!! I'll come back (for service or future new cars) if you can make me feel the sense of honesty in Bernardi. More

I called this dealership 2 days before arriving onsite to look at what I was told was a new car with no mileage. When I arrived I found out that the car was a demonstration car and had 4,500 miles on it. Thi look at what I was told was a new car with no mileage. When I arrived I found out that the car was a demonstration car and had 4,500 miles on it. This has happened to me before at other dealerships so when I called I specifically asked if this was a demo or not. I was told it was not a demo and it was in the showroom with no mileage. Since I had driven out to the dealership, I figured I would proceed with negotiations since I had made the trip and thought I could get a great deal on this car since it had been a demo and already had the mileage on it. I was offered a price that was 800 dollars less than I found at previous dealers for the same make and model which was good. However, they would not budge on my trade in and valued it 3000 dollars less than the 2 other dealerships I went to. So all in they wanted $2,800 dollars more for a car that had already been driven and had 4,500 miles on it. Overall, a very bad experience and I would recommend either Honda Village in Newton (where I bought my car) or Herb Chambers of Boston (where I got the price I wanted but they did not have the right color car) More

I visited Bernardi Honda to purchase a new CR-V based on recommendations from family members.They offered the best out of the door price. I worked with Graham Lower who was more than helpful and provided me recommendations from family members.They offered the best out of the door price. I worked with Graham Lower who was more than helpful and provided me with all the necessary information to make my experience positive.I appreciated his low pressure approach when I was working with him. I was very happy with the service and my new car is wonderful! I would recommend Bernardi Honda to anyone looking to purchase a new vehicle. More

My experience working with Mohammed Ali at Bernardi Honda was very good. Mohammed was always helpful and accomodating as well as patient. I found the rest of the staff to be very helpful and responsive as w was very good. Mohammed was always helpful and accomodating as well as patient. I found the rest of the staff to be very helpful and responsive as well and can highly recommend this company and its servive to anyone interested in buying a Honda! More