Bernardi Honda of Natick

My wife and I had previously purchased a car from Bernardi with a good experience, so we went back. The second time around, the sales process was fine, but their follow-through was ABYSMAL. - The Bernardi with a good experience, so we went back. The second time around, the sales process was fine, but their follow-through was ABYSMAL. - The car wasn't ready when it was supposed to be. - The car that they were about to deliver had body damage. - We had to follow up repeatedly with salespeople to make sure things were done. Please do not visit Bernardi Honda. More

Both Mohammad and Mani are friendly through out the process. Muhammad worked very hard to set up this deal according to my expectation and Mani has worked with the finance people at honda to approved t process. Muhammad worked very hard to set up this deal according to my expectation and Mani has worked with the finance people at honda to approved this deal. One thing I should say here that if a Sales person closed a deal then finance people should honor it no matter what then it will prove and fulfill your Logo requirement "Bernardi for Now and Bernardi for Life" More

I purchased a CRV from Bernardi two years ago and was quite pleased with the level of service I receved from Amir as well as the service form Bernardi's service department over that last two years. I cam quite pleased with the level of service I receved from Amir as well as the service form Bernardi's service department over that last two years. I came into the dealership on Thursday looking to replace my BMW to get something with better milage. I was very nervous about moving into a smaller economy car, but after test driving with Amir I realized that the Civic was the right car for my needs. I want to thank Amir for giving me the quality level of service I was hoping for and for treating me like a friend with a need and not just another guy trying to by a car. I hope Bernardi continues hiring individuals like Amir as well as giving the training that gets guys like me into the right vehicle. I plan on visiting Bernardi for my next car purchase in the coming years and hope that Amir is the salesperson that assists me. Thank you for a great experiance. More

I spent several weeks on cars.com and auto trader trying to find the right car. We finally found a used Toyota Corolla at Bernardi Honda in Natick. Randomly walked in with my 2 1/2 year old about half an to find the right car. We finally found a used Toyota Corolla at Bernardi Honda in Natick. Randomly walked in with my 2 1/2 year old about half an hour before the dealership was closing (my bad). We struck a deal within about 15 minutes (after a test drive), Muhammad Ali stayed after the dealership closed just to get the deal done. The guy went above and beyond, got me a fair price, great car, etc. etc. I am not a Honda person but would consider buying one just because of the level of service these guys provide. Count me as a HUGE fan of this dealership. Although my sales person was amazing, i was shooting the breeze with some of the other sales guys, and the work culture here is VERY different from a Boch or one of the other big dealerships. I'd consider buying a Honda just because of this dealership. Thanks again Muhammad, you're doing an amazing job. More

My experience here was so great as a first time car buyer! Muhammed Ali was so good to me and really made sure that I was happy! You can tell he really cares about his customers. Everyone there was so buyer! Muhammed Ali was so good to me and really made sure that I was happy! You can tell he really cares about his customers. Everyone there was so friendly and it is such a nice place. I couldn't be any happier withy whole experience and my purchase. I would reccomend anyone looking for a car go to Bernardi Honda! More

I went into Bernardi knowing what I wanted and figured it would be a simple task of getting the best price I could. Given the fact that Bernardi is rated pretty low on this website makes me realize I should would be a simple task of getting the best price I could. Given the fact that Bernardi is rated pretty low on this website makes me realize I should have done my research on the dealership as well as the car. I found them to be combative and argumentative throughout the entire process. After spending half an hour with a young salesman they gave me what they called "their best price". They claimed that there were no circumstances under which they could do better. Throughout the entire process I was hurried into making a commitment on the car and was told that I would have to put down a deposit of $424.75 to "save that price". I then found the SAME CAR for MUCH LESS at another Honda dealership. When I called back(within 24 hrs of my original visit) to inform them of my decision and to get back my deposit they told me the deposit was non-refundable. At which point they tried to turn the sale around at the higher price. They are holding my money hostage in order to force me to buy a car from them. The $424.75 was supposed to be for the following fees: Plates & Registration, Title Preperation & Documentation Preperation. None of which were necessary since I didn't buy a car from them. This means they are holding my money out of spite since they realize they can't strong arm me into giving them business. When I called in to discuss my displeasure I found management to be equally frustrating and even saying that I had my chance to do business with them and blew it. That seems like a great attitude. When I asked him what Bernardi had done to earn my $424.75 he didn't have an answer. His only response was to make another attempt at forcing the car on me after I had told him repeatedly that I would not be buying it from them. What it basically comes down to is this: I found the same car at a MUCH better price at another dealership. If for no other reason than that, you should drive past Bernardi while car shopping. There are plenty of other options and based on other reviews I have read I am not the only one who has been treated like this. The customer service ranges from overly aggresive to insulting and pompous. In an industry with an already ungly reputation, the staff at Bernardi doesn nothing but perpetuate the negatives. More

I have leased and now purchased a used vehicle from Bernardi Honda in Natick, MA. I have had a pleasant experience with both purchases. The customer service was excellent, it far exceeded my previous e Bernardi Honda in Natick, MA. I have had a pleasant experience with both purchases. The customer service was excellent, it far exceeded my previous experiences with car dealerships. All my questions and/or concerns were answered immediately. I felt comfortable with the sales team and trusted them. They followed through in a timely manner with any of my questions and concerns. They made the process of trading my lease in and purchasing a used car a smooth transaction. They were readily available, friendly, and knowledgeable. They easily answered all my question and prepared my vehicle to its best shape before I drove it off the lot. After my purchase, they followed up and checked in to make sure I was a satisfied customer. Overall, I had a great experience in all aspects of my car purchase. It was easy, stress free, and I felt valued. I would recommend buying a new or used car from this dealership to anyone. More

This is my second experience purchasing a used Accord from Bernardi (see 4/29/10 review). I contacted Alex Yanovsky in Sales a few weeks ago to let him know I was in the market for a used Honda under $9 from Bernardi (see 4/29/10 review). I contacted Alex Yanovsky in Sales a few weeks ago to let him know I was in the market for a used Honda under $9K, high mileage acceptable. I trusted Alex as he sold me a pre-owned Accord last year. Alex kept an eye out for cars being turned in, and sure enough, he found a well-maintained, one owner 2001 Accord EX with lower than expected mileage - the car was in mint condition! He called me immediately, and we completed the transaction within one day with minimal hassle and a reasonable price (closer to NADA than KBB). He also inspected the car after it went through the maintenance shop safety checks (all brakes replaced - no cost to me) to ensure the minor repairs (trunk lid latch)I had asked for were taken care of. I generally don't trust used car dealerships, but clearly my experience at Bernardi has changed my opinion. I'll also add that other personnel were very friendly when I was looking for Alex, and they helped locate him. I'll definitely return to Bernardi Honda when I need an additional vehicle. Thanks Alex and Bernardi! More

Bernardi Honda of Natick is a great place to buy a car. Their customer service is so great that they wil give the customer the time that they deserve. They will find you the car the way you want it like co Their customer service is so great that they wil give the customer the time that they deserve. They will find you the car the way you want it like color,trim,and affordable prices. Their quality of work is so great they are such friendly people that would make anyone go back again, i would highly recommend Bernardi Honda to family and friends. More

Mr. Lower provided excellent information to me as I shopped for a new car. Although I knew that I wanted to purchase a Honda, Mr. Lower was extremely helpful and helped me select the right car for my n shopped for a new car. Although I knew that I wanted to purchase a Honda, Mr. Lower was extremely helpful and helped me select the right car for my needs (I purchased a CRV). I never felt pressured during the purchasing process and I would highly recommend Mr. Lower to other customers. Sincerely, Janet Hartke May 23, 2011 More