Bernardi Honda of Natick

I sat down with Marjorie and explained to her what I was I sat down with Marjorie and explained to her what I was looking to spend on my new Honda, what model I was considering and the time frame for pur I sat down with Marjorie and explained to her what I was looking to spend on my new Honda, what model I was considering and the time frame for purchasing a new car. Specifically, I told her I was looking to buy a vehicle that same day. Within a few minutes Marjorie and I shook hands on a new deal and one more Honda Accord was sold at Bernardi of Natick, Mass. Right as I walked into Bernardi Honda that day, Marjorie approached me in a caring, professional manner. Her sales approach is beyond exceptional - she is knowledgeable, understanding and is all about meeting customer requirements in real terms and in real time. I would call her a super-sales person for the 21-st century. There was no game playing or meaningless "number crunching" which many other Honda dealers engage the customer in. I also was impressed that she handled the sale all by herself and was able to close the deal within minutes of when I got there. And believe me, I was (always am) a tough customer to please. I was on a budget and made it very clear that there would be very little room for negotiation. And still, Marjorie scored right away thanks to her amazing personality and sincere concern to get me into a vehicle of my choice that same day. Same praise goes to other key players at Bernardi Honda of Natick, Robin at the front desk, Greg and Lana in Finance and all others. Staff is friendly, happy and alert. Everyone is always busy making a customer comfortable in every way. If you are looking to be treated as an intelligent consumer, make a trip to Bernardi Honda of Natick and ask for Marjorie. The trip will be well worth it - I guarantee it. Sincerely and with Thanks, Veronica D. More

Marjorie Nicolas was a pleasure to work with! She is the consummate saleperson. She was attentive to my mother's and my needs and listened very carefully as a good salesperson should. Although the 2 trans consummate saleperson. She was attentive to my mother's and my needs and listened very carefully as a good salesperson should. Although the 2 transactions took several hours, there was a minimum of negotiating and my mother and I left very happy with our leasing deals. Mom and I had been doing business with another local Honda dealer for years and this past year they offered us nothing but disappointment. Mom and I will continue to do future business with Bernardi Honda. Marjorie is an asset to Bernardi Honda! More

First, let me say that I detest the whole car buying process, but Bernardi made it as pleasant as possible. We found a used Pilot on their website for an exceptional price, with all the bells and whistl process, but Bernardi made it as pleasant as possible. We found a used Pilot on their website for an exceptional price, with all the bells and whistles my wife wanted. She met Fred and test drove the vehicle, and I followed up negotiating (mostly by phone and text) with Fred and Scott. We received lower than we wanted for our trade, but I can't fault Bernardi - the Carfax showed an old accident where my wife was rear-ended, and Bernardi took the time to explain the impact that had on the trade price (vehicle was actually in pretty rough shape anyway - I'm surprised they took it at all!). Anyway, Scott managed to come up some on the trade, the price on the new vehicle was outstanding, and the whole process was made all the more pleasant by Fred. Financing was as good or better than we could get ourselves, and Sasha tried very hard to sell us some options (not unpleasantly I might add, just doing her job). We ended up taking the extended warranty after we negotiated about 30% off her first price, despite my reservations about the value of extended warranties in general. So, 5 for friendliness (mostly due to Fred), 4 for customer service (wait to do paperwork was too long), and 4 for price (due to trade - not really Bernardi's fault). Overall a 4 - and as pleasant an experience as I have ever had buying a car. More

My wife and I had been looking for 2 cars for the past 4 months. We were a 1 car family and it wasn't easy. Because of the family and the changes that we were going through we needed to stick to a strict bu months. We were a 1 car family and it wasn't easy. Because of the family and the changes that we were going through we needed to stick to a strict budget and most dealerships were not understanding of the circumstances. My first interaction with Bernardi Honda was via the internet were I gave them a quote as to what I was looking for. Within minutes I received a call from Charlie. He was polite, courteous and was able to schedule an appointment immediately. I arrived to the dealership and was greeted by Joshua McClaskey. From beginning to end Josh was a 1st class act. We told him exactly what we needed and what cars we liked except this time unlike many of the other dealerships, he didn't put up any excuses or veered us away to cars we were not interested in. Josh was able to get the best deal possible and met our standards. He was very patient and attentive to our 15 month boy. Josh made us feel like family and in my book that goes a long way... guess I'm part of the Bernardi Family. I would definitely recommend family and friends to Bernardi Honda of Natick; it has been hands down the BEST DEALERSHIP EXPERIENCE I've ever had. More

Had a few negative experiences here....1st time was few years ago when I wanted to purchase New Honda Accord Coupe 6-speed. Came to dealership filled out some paper work, car wasn't available to test drive years ago when I wanted to purchase New Honda Accord Coupe 6-speed. Came to dealership filled out some paper work, car wasn't available to test drive, was told I will get a call when its available. Few days later got the call, came to dealership, sales person made me look for car in parking lot when it was raining.....after 10 minutes of looking together for the car, guess what.....it wasnt there, was told again to wait for call back in a few days.....never got any calls. Bought Audi A4. My wife bought new Civic from them, she had noise coming from brakes, they charged her $60-65 bucks for inspection and told her the wheels are bad. When she came home, I checked the car myself and wheels were fine and noise was coming from brake dust covers which I fixed in 5 minutes. Came to dealership and asked for refund.....at least got the money back. Now have used Honda S2000. Had check engine light on. Dealer fixed it...no problems here, BUT very expensive. Also Honda has documented defect on the car and TBS out, but dealer refused to fix it. They told me I am 2nd owner so defects are not covered...What does this have to do with defects made by Honda ? Honda has NOT fixed defect for 1st owner either. ALL 2006-2009 Honda S2000 vehicle are effected and Honda knows about this issue.... EDIT 11/23/2011: Have been to dealership again for maintenance work. This time everything went smoothly and prices for maintenance are ok (oil changes, alignments, etc) If I need anything in this department I would go to this dealership again. More

Sales: My wife is a loyal Bernardi customer. She has Sales: My wife is a loyal Bernardi customer. She has bought several vehicles from there, referred friends and family, and got me to buy my first Ho Sales: My wife is a loyal Bernardi customer. She has bought several vehicles from there, referred friends and family, and got me to buy my first Honda there (which I love). She considers herself to be part of the “Bernardi Family”. So, the sales team (Jeff B.) calls her and leaves a voicemail Saturday evening. “We have a customer who is interested in the same 2005 Accord you own and we don’t have one on our used lot. If you bring it in, we will get you into a new 2012 Accord for the same payment.” I tell her this can’t be real, it must be a scam. She assures me it isn’t, and that the same thing happened with her Aunt before and they did get her into a new car (Infiniti, not Honda, and not Bernardi). So, reluctantly, I agree to go. We load up the 5 month old baby, the essential baby gear, and bring both cars. One to trade in, and the other to take off with the baby if necessary. We arrive at Bernardi, and are never introduced to the salesman who called us. Someone else (Steve T.) comes over to help us. He says yeah, it’s true; someone is interested in your car. Want to test drive the new one you’ll get? I say no, let’s sit and talk details first, as I’ve never heard of such a thing. He goes over to the manager’s desk, gets some papers, and comes back. He tells us it’s all true, BUT, we have to lease. This was never mentioned on the phone. When Jeff B. called us, he implied that we could trade-in, have the same payment, etc… with NO mention of a lease. I tell this Steve and he goes over to the managers desk of course. He comes back and says that offer is only available if we lease. If we don’t lease, our payment will practically double. Now I am pissed. I grab the baby, the wife, and tell Steve that we don’t want to spend our Saturday night at Bernardi. Basically, we were lied to. There was no buyer for our used car, Bernardi pulled my wife’s name from their database and we fell for their sleazy tactics. I ask Steve T. for Jeff B.’s manager’s name. He runs upstairs for something, then comes downstairs with one of his own business cards and scribbles the name of Charles Prectish on the back of the card. My wife had viewed Bernardi with rose colored glasses, believing that being a loyal customer would keep her immune from shitty, deceptive car sales tactics. Not the case. Plain and simple… we were lied to. Service: Needed some minor AC servicing on a late model Accord I bought form them 1 month ago. I called service to set it up and told them I need to know approximately how long it would take, as I have a 5 month old, work full-time, and need to make appropriate arrangements. They assure me over the phone that this would NEVER take more than a day, and probably just a few hours. I drop off the vehicle a few days later at 8 a.m. The day goes by and I hear nothing. I call service at about 2 p.m. and find out they haven’t even looked at the vehicle yet. They say they won’t have time to take care of it by the end of the day and I could either come pick it up and bring it back in the a.m., or come pick up a loaner. I choose to pick up a loaner. I get there to pick up a loaner and no one knows who I am or what is going on. Turns out my service representative has left for vacation. Finally, someone finds my name and info scribbled on a post-it next to a random computer. I get my loaner and leave. The next day, I hear nothing again. I call to check. Somehow, my call is disconnected and I have to call back 3 TIMES IN A ROW. I kept getting hung up on. They tell me it will be ready at the end of the day. Complete lack of communication not only with customer, but with themselves. This was my first service experience there and it was negative. Not looking forward to going back and once the warranty is expired, WILL NOT. More

Very accommodating sales staff, was very happy with outcome. Financing was simple and rate was excellent once I mentioned I was a AAA member. When some scratches were noted upon final inpection, car outcome. Financing was simple and rate was excellent once I mentioned I was a AAA member. When some scratches were noted upon final inpection, car was further detailed, buffed. More

Amazing experience from start to finish. Muhammad was patient, informative, and completely accommodating throughout my five visits to the dealership. He spent a great deal of time helping me work through patient, informative, and completely accommodating throughout my five visits to the dealership. He spent a great deal of time helping me work through the decisions associated with purchasing a new vehicle. He worked very hard with the manager to ensure that I got what I was looking for on the trade-in vehicle. He went above and beyond and I am very grateful that I worked with him. In the financing office Sasha was equally helpful and patient. I had done some research about financing and finance managers do not have a great reputation. My experience could not have been better. All in all, I look forward to working with Bernardi in the future, and recommending them as a dealership without hesitation. Thank you so much, Tim More

We purchased a car a few months ago and it was not a very nice experience. We knew the model we wanted and met with Mike. We went on a test drive with Mike (he drove) and overall it was fine. Mike answere nice experience. We knew the model we wanted and met with Mike. We went on a test drive with Mike (he drove) and overall it was fine. Mike answered all our questions about the 2012 model. We had to be someplace so we left and said we would be back later. We met Sales Mgr Seth before leaving. We knew the price we wanted to pay and it was a figure quoted by another dealer about 20 miles away... so we preferred to stay close to home. We went back to Bernardi and met again with Mike. Mike came out with a price with was about $300 less than what we wanted to pay. Mike explained that we are loyal Honda owners (have an Ody and Ridgeline), get our cars serviced at Bernardi and are neighbors (live very close by)... so that is reflected in the price. It also included a $500 customer loyalty discount that Bernardi was offering. We agreed to the price and placed a deposit. A few minutes later, Mike came by and said they made a mistake (gave the price without Nav - we had Nav) and if we wanted the car, we would need to pay $1500 more. We decided to pass and asked for our deposit back. Mike agreed to refund the deposit. We asked to speak to Seth (Sales mgr) for more information. We felt we did sign a contract and Mike told us the price was because of a number of loyal customer things. Adding the 1500 back into the price, we only would receive the $500 loyalty credit that everyone can get... so we were confused about all the stuff Mike said about why we got the original price. Seth came over and was not very friendly. We was somewhat arrogant and seemed to give us the impression that we were at fault. He said we all make mistakes and this was a mistake. He said they were very busy and mistakes are made. It was not our fault they were busy! We explained about what Mike said as to why we got that great price... so if it was a mistake, then what we were told was simply not true. After more conversation about customer service and loyalty, Seth said ...let me see what the invoice is... and went to his office. A few minutes later, Seth came back and said he will honor the price (tossing the folder on table). We agreed to purchase that car again. We even added accessories, lojack and Honda care... so they made money on us. Unfortunately, we needed to purchase a new car again and this past weekend we did not purchase it from Bernardi. More

I was suffering from my Nissan Altima money spending disease, when one afternoon I dropped by this dealership to checkout if a new car is in my budget. I feel lucky to meet Michael Moushon because th disease, when one afternoon I dropped by this dealership to checkout if a new car is in my budget. I feel lucky to meet Michael Moushon because that afternoon I drove out of that showroom with a pre-owned certified HOnda civic and at the same time got rid of my old junk for a good price. The credit goes to mike. He was fast and made the purchase event smooth and comforatable. At no point I felt stressed out. Mike also helped me earn $100 when one of my referred friend buy his 2011 honda civic from Bernardi. He is a great sales person. Unlike other sales person Mike did not forced me to buy something that I did not want to rather he helped me find what I needed. Later I took the car for pollution check , which was fast too. Plus the customer service is great. I wish my interest rate was better. Overalll I am happy. More