Bernardi Honda of Natick

Thank for providing me with a car that fits my tastes and choices. I will look forward to driving it. The sales department was a refreshing atmosphere that were both quick when they needed to be, and gave me choices. I will look forward to driving it. The sales department was a refreshing atmosphere that were both quick when they needed to be, and gave me space when I needed it as well. They are all well trained, courteous and professional. I would especially like to thank Chad for his patience and service. More

I had a great experience. Sales consultant was very good and prepared for all my questions. I definitely recommend this dealership to anybody. Also ask for George Stefo. and prepared for all my questions. I definitely recommend this dealership to anybody. Also ask for George Stefo. More

When purchasing any new or used Honda there is no place I would rather go than Bernardi Honda in Natick! My experience was stress free from beginning to end. I worked with Charles Sectish over the phone and would rather go than Bernardi Honda in Natick! My experience was stress free from beginning to end. I worked with Charles Sectish over the phone and basically everything was figured out before I even stepped foot in the dealership. He established trust and made me feel confident that I was making the right choice in my new car purchase. He was even there when I came in to thank me for my purchase! Seth Marshall and my salesperson treated me with respect as well. I love my new Pilot! Thank you Bernardi!! More

This is the second CR-V I have bought from Mike at Bernardi Honda in Natick. His attentiveness and friendly demeanor really made both of my experiences enjoyable. Mike worked with me to find the bes Bernardi Honda in Natick. His attentiveness and friendly demeanor really made both of my experiences enjoyable. Mike worked with me to find the best fit for me in my price range. His attention to detail and willingness to go above and beyond truly showed how much he values customer service. Although I'm sure I'm one of many, Mike made me feel like I was his top priority. I hate high pressure situations, especially ones that involve making big money decisions like buying a car, but I was made to feel comfortable and un-pressured every step of the way. I will definitely continue to go to Bernardi Honda in the future. More

I was planning on purchasing a new Honda towards the end of the year - but situations arose and I had to purchase it much sooner. I knew I wanted a Honda Accord. I went into Bernardi Honda in Natick on Sun of the year - but situations arose and I had to purchase it much sooner. I knew I wanted a Honda Accord. I went into Bernardi Honda in Natick on Sunday, Feb 26 and I was met by Chad and explained what I wanted. Chad took the time to find out what I needed (not just what I wanted)-he did not try and push the most expense vehicle on me. He took me on a couple test drives so I could get the feel of a couple different vehicles. I ended up choosing a white Accord with a tan interior - but I think I could have chosen just about any color combination - they had a lot of vehicles to choose from. The sales manager who finalized the deal (I believe his name was Seth) was great. I spoke with another gentlemen (also great) to finalize all the paperwork and I left the dealership around 3:30PM - with the paperwork all set. I took delivery of my new car on Wed Feb 29th. Chad took the time to review all aspects of the car with me. Another gentleman, (I can not remember his name - but I think he was their cell phone specialist) took the time to help me set up the bluetooth for my cellphone. (It probably would have taken be a day to do it myself) This is about the third car I've purchased this dealership since I bought my first car in 1984 - I've always had a great experience. More

This was my second buy from this dealership. I bought a CRV the first time and this time a Honda Odyssey. Matt Quelch is my salesman and he is AWESOME! He actually asked me what I wanted! Then he listene CRV the first time and this time a Honda Odyssey. Matt Quelch is my salesman and he is AWESOME! He actually asked me what I wanted! Then he listened! Then he went out and came back with the great vehicle! He is very personable and honest. I got a very fair deal! Before I found Bernardi Honda I always felt like I was getting screwed. He laid out the cost on the sheet and pointed out every number. Far different from other dealerships! Then, when the certified preowned vehicle had a problem (my first one never had a problem) he was right there! He moved heaven and earth on a Saturday night to get me into a rental vehicle even though the Enterprise department (conveniently located in the service dept) was closed. Even the Sales manager couldn't do that! Not only that but I have Matt's personal cell phone number (which he gave me when I bought the car - in case I had questions). Matt reminded me that I had it and told me to call him if I needed anything else - Matt's your man! "Bernardi for now, Bernardi for life" - that's their slogan and I thought it was kind of hokey! I now believe it! More

Usually buying a car is a stressfull experience. Denis (Sales) in Sales was very accomodating and helpful in selecting the right car. He went over and above to assist me with no pressure. Finalized the de (Sales) in Sales was very accomodating and helpful in selecting the right car. He went over and above to assist me with no pressure. Finalized the deal with Jason (Sales Manager) and he, also, went over and above to find a way for me to purchase this car. I did buy the car at a price that was fair and reasonable. I finally met with the Business Manger, Gregg, to do the financial part of the deal. Again, Gregg was helpfull and accomdating. Had a great experience today. Thanks to Denis, Jason and Gregg. More

I received an internet ad from Bernardi at 5 PM on Thursday before Presidents' Day weekend, proclaiming that (among other too-good-to-be-true deals) Honda Accords would be sold for $16,999. After read Thursday before Presidents' Day weekend, proclaiming that (among other too-good-to-be-true deals) Honda Accords would be sold for $16,999. After reading the fine print, I discovered that there was a disclaimer that special coupons would be used, but were limited in quantity. I immediately called the dealership and asked the sales rep with whom I was connected if 1) The deal was legit, because my wife and I didn't want to take a day off work to drive 45 minutes if it weren't true. and 2) Were there actually any of these "special coupons" and, if so, did we need to drive over Thursday evening, or would they be available the following (Friday) morning? I was assured by the salesman that the deal was indeed valid and not just a way to get us in and that there were plenty of coupons and if we arrived Friday morning, they would be available. We were at the dealership when they opened. My first clue that there was trouble was when two separate salesmen had no idea whatsoever what advertisement and special deal I was referring to. We indicated that we wanted to purchase the car at the advertised price and our salesman immediately started suggesting that, despite the fact he knew nothing about the special offer and coupons, he was sure they were out of them. Upon "checking", our sales rep returned, claiming that there wasn't a single coupon left and that after I had called at 5 PM the previous day, they "sold twenty cars" between 5 PM and 9 PM on a Thursday evening and used all the coupons. I expressed my dissatisfaction at having been misled and our salesman disappeared for about 10 minutes, eventually returning with the "Sales Manager" (I think his name was Bill), in tow. Bill offered a different story, claiming that they had sold 10 cars (not 20) and that he still had these "special coupons" valued at $400 remaining, but they would not honor the price that they had advertised for the weekend. Bernardi flat-out refused to honor their advertised price and, more importantly, the personal guarantee I received that the price would be honored if I arrived on Friday morning. Nobody offered any alternatives, nor did anyone ask if there was something else they could do to make a deal. It was obvious they were more than happy to let us walk. Note: My wife's colleague was on her way to meet us at Bernardi to buy her own Accord. We were planning on driving our new cars to go out to lunch afterwards. We called her to advise her it was a scam. We bought our new Honda Accord at Kelly Honda where we were treated with respect and where we weren't lied to. Our friend was so turned off with Honda, she refused to buy at any Honda dealer and is driving her new Ford Focus this week. My wife received a call the next day from someone claiming to be the General Manager of Bernardi and who claimed he would call later that day to discuss this matter with me. He never called. Conclusion: S-C-A-M . We intend to contact the State Attorney General's office and the Middlesex County District Attorney and ask for an investigation into deceptive advertising practices. More

Kyle Krebs, my salesman was very polite, courteous, and most of all patient. He helped me work through all the details to successfully complete the purchase and sale of my used 2009 Honda Accord EX-L. I ha most of all patient. He helped me work through all the details to successfully complete the purchase and sale of my used 2009 Honda Accord EX-L. I have been looking to buy a car for over a year, and have visited several car dealerships. The friendliness of the staff that I worked with kept me comIng back until I found the right car for me. Unlike the other places that I looked, Kyle understood that I was looking for a specific car and was not interested in any other style or type of vehicle. When I did buy the car I I wanted, I had pointed out some minor detail work that I asked to have taken care of on the car, and they were very happy to address my concerns. All my requests were taken care of to my satisfaction within one business day. They also gave me a ride back to work when I dropped off my car, and picked me back up after the repairs were completed. Buying a car can be very stressful and time consuming. Kyle was very professional and I would recommend him to anyone looking to purchase a vehicle. More