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Bernardi Honda of Natick
Natick, MA
1,654 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,654 reviews
April 15, 2025
Salesman Bobby great person to deal with. The finance guy messed up the paperwork I had to go back over to the dealership to sign the paperwork again. I made my first payment at the dealershi The finance guy messed up the paperwork I had to go back over to the dealership to sign the paperwork again. I made my first payment at the dealership which didn't post. I received a letter from Honda financial stating I was past due. It was a big mess. Once I return my lease I will do business elsewhere. Service is a nightmare at that place. They offer pick up for your vehicle just to leave you hanging. It's going to the second week since I was scheduled for vehicle pick up to have it serviced and I have not received not one phone call from service. At this point they can take care of what they were supposed to take care of when I return the SUV I'm done chasing them to get my car picked up. More
by santiagoraquel7337
Employees Worked With
Corbin Barber, Wilson Cruz
January 01, 2025
Yet another disappointing service visit for a simple oil change/battery check. The service advisor did not keep me updated while I was waiting for my vehicle. The initial result of my battery test showed th change/battery check. The service advisor did not keep me updated while I was waiting for my vehicle. The initial result of my battery test showed that there was "possibly a bad cell" and that a second test was necessary. Supposedly the second test was inconclusive, so of course they tried to sell me a new battery. Once home after my three hour visit, I looked under the hood only to notice that the technician did not close the battery terminal cover. Why? because "we was sure that you was going to get the battery replace and he was ready to remove it." Thanks for assuming. On the Multi-Point Inspection form provided to me, battery performance was indicated green when in fact it should have been red. This was another oversight I called to the service advisor's attention. Again, where is the quality control? Lastly, though I could go on and on, I have asked four times for the inspection video taken by the technician, but have yet to receive it. Not a great experience overall. You have a choice to service your car anywhere...this dealer is NOT your best option. More
by Phelixx
Employees Worked With
Jams
December 16, 2024
Complaint: My name is Fernando, I am making a complaint. I was at the Bernardi Honda store today, 12/16/2024, at 960 Worcester Street Natick, to do a simple inspection for the year 2024 for 2025. I checked I was at the Bernardi Honda store today, 12/16/2024, at 960 Worcester Street Natick, to do a simple inspection for the year 2024 for 2025. I checked in at 10:50 am. I was attended to at the workshop. They asked me to wait 30 to 40 minutes for my car to be ready. I waited 1:20, one hour and twenty minutes, and paid for the service. When I went to read the receipts, they were giving me another car, a CRV, while my car is a Ridgeline. I told them it was wrong. They didn't do the service on my car and asked for another 30 minutes. I was already exhausted and asked for my car because they didn't even apologize. Terrible customer service and lack of attention and respect. I wasted my time. 30 minutes to go, another 30 minutes to come back, and another 1:50, one hour and fifty minutes. Please, do you have that you give the same attention to customers when you sell a car, sorry but there is no way to speak well of your service. More
by Fernando dos Santos
Employees Worked With
Wilson Cruz
September 25, 2024
Jams was very helpful, and explained the entire process and what to expect while I waited for my car. He also checked on me halfway through my service to make sure I had everything I needed. I also enjoy t and what to expect while I waited for my car. He also checked on me halfway through my service to make sure I had everything I needed. I also enjoy the live updates and videos from the mechanics while you wait. Very happy with my experience! More
by Lisa
Employees Worked With
Jams Emile
September 11, 2024
Bought new Honda Pilot. The sales & service staff are impeccable. We personally dealt with Matt Lavitman in Sales and Victor Lopez and David Savage in Service. These guys ar The sales & service staff are impeccable. We personally dealt with Matt Lavitman in Sales and Victor Lopez and David Savage in Service. These guys are so professional in every way! More
by calburn
Employees Worked With
Matt Lavitman (sales) + Victor Lopez & David Savage in Service.l
August 24, 2024
Best of the best! We are Bernardi Honda of Natick loyal customers for past twenty years. Thanks to the wonderful BHN team we keep coming back and always leave happy We are Bernardi Honda of Natick loyal customers for past twenty years. Thanks to the wonderful BHN team we keep coming back and always leave happy and satisfied! We recently purchased Honda Civic, and I would like to express my special gratitude to Julio Ruiz, who helped us to find great deal. We were amazed by his professionalism, knowledge and kindness! Thank you very much! More
by Narine
Employees Worked With
Scott Wells, Bob Mcgrath, Julio Ruiz
August 07, 2024
Jams was the easiest person I’ve ever had to deal with. He took care of me from the start all the way till the end when I picked up my car. He answered all my questions and made sure I was comfortable with He took care of me from the start all the way till the end when I picked up my car. He answered all my questions and made sure I was comfortable with everything. If you get the chance in service to get in Jams line make sure you do. He is the best! More
by Review
Employees Worked With
Jams
April 14, 2024
Great car-buying experience with Bob McGrath and Bernardi. He was extremely knowledgeable about Hondas, thorough, attentive to detail and there was no pressure. Very personable, too, which made it e Bernardi. He was extremely knowledgeable about Hondas, thorough, attentive to detail and there was no pressure. Very personable, too, which made it enjoyable. More
by Michael H
Employees Worked With
Bob Mcgrath
March 26, 2024
Recently purchased my 2024 Honda CRV from Bernardi Honda. Dave G is amazing - helped me through the entire process, and answered all my questions. This is the 2nd vehicle I have purchased from Bernar Honda. Dave G is amazing - helped me through the entire process, and answered all my questions. This is the 2nd vehicle I have purchased from Bernardi, and Dave was the same sales person for the other Honda as well. Excellent sales person, and wouldn't go anywhere else for my next Honda!! Thanks, Dave!! More
by mckenna091
Employees Worked With
David Gordenstein
March 16, 2024
Bob gave me the best car buying experience that I've ever had. Funny, knowledgeable and very kind. He listened to everything I had to say, and he was not pushy. I was planning to go to several dealerships. had. Funny, knowledgeable and very kind. He listened to everything I had to say, and he was not pushy. I was planning to go to several dealerships. My 1st stop was a horrible experience. Once I met Bob, and experienced his care, I knew I was in the right place with the right Salesperson. Thank you, Bob! M. S. More
by courtney.d
Employees Worked With
Bob Mcgrath
