Berman Subaru of Chicago - Service Center

I first visited Mid City Subaru at the end of March 2012 when I needed to have a factory recall inspected as well as have a squeaky belt checked out. The service team was very pleasant on the phone and was when I needed to have a factory recall inspected as well as have a squeaky belt checked out. The service team was very pleasant on the phone and was able to squeeze me in the same day I called. After dropping my car off I was promptly called and informed that all my car needed was to have the alternator belt tightened which they simply did while inspecting the the parts being recalled. I was in and out the same day with no hassle. What really made this dealership standout is the second half of my experience. Approximately one week after my visit, the brake light came on in my car. Having done good work the first time, I took my car back to Mid City. During the first week of March I had brake troubles while on a road-trip in Michigan. I took my car to a local shop, got my brakes fixed, and drove back home to Chicago. Obviously the fix was done improperly since it re-occurred a month later. Again the the team at Mid City got me in the day I called and was able to right everything with my Subaru in one afternoon. During both visits, Jessica in parts and service handled my business. She was prompt in calling me with updates and very clear on explaining the steps needed for my car repair. Through both experiences she, and the rest of team, were both pleasant and professional in making my car repairs as painless as possible . The drive from downtown Chicago is a little long but it is well worth it. I definitely recommend them. Ask for Jess. More

There was a miscommunication over the phone between Lance and myself about the work needed to be done on a clutch replacement. Before the work commenced he said he could get me out the door at X dollar amou and myself about the work needed to be done on a clutch replacement. Before the work commenced he said he could get me out the door at X dollar amount, it ended up being far more. I take responsibility for not being realistic at the time, the car repair was one way outside of my budget. But at the same time I really feel that Lance took advantage of the situation, he knew exactly where I was coming from, I was completely honest with him. Perhaps he was frustrated with my neurotic response to his quotes, but at the end of the day he did not take responsibility for his half of the miscommunication. the clutch replacement was perfect. However, They did not mention to me that the car had a significant oil leak which eventually resulted in a computer malfunction. I took the car to autotime, where they are much better communicators and don't take advantage of the situation. Plus their labor rates are 30 dollars per hour lower. More

On a recent visit to Chicago we were having some problems with our car and called Mid City Subaru for help. We were fit in right away by Lance Groff and our dealings there were very favorable. If we were t with our car and called Mid City Subaru for help. We were fit in right away by Lance Groff and our dealings there were very favorable. If we were to move to Chicago, we would be sure to buy our next car there. They left a very favorable impression on us due to their good service. Thank You Carol K Monnig More

I was getting ready to leave out west in my Tribeca and I noticed my tire light came on. With not a lot of time to play with, I contacted Mid City and asked what to do. I spoke with Lance over the phone, he noticed my tire light came on. With not a lot of time to play with, I contacted Mid City and asked what to do. I spoke with Lance over the phone, he told me to bring my car in and they'll look at it. Took the car in, they looked at it and Lance explained it was a faulty tire sensor. He gave me an estimate on the cost,but explained that they didnt have the part in stock. I explained the trip that was planned that day and the urgency of getting this fixed. Lance called a few other dealerships, was able to locate this part somewhere else and explained it would be about two hours to get it. I was happy to wait, even happier when I found out it was himself that went to get the part on his lunch break. Lance's communication and willingness to go out of his way will keep me going back to Mid City for service. More

I had been going elsewhere to have work done on my car but due to change in staffing I decided it was time for a change. A mutual friend introduced me to Lance Groff and he suggested I come into Mid City but due to change in staffing I decided it was time for a change. A mutual friend introduced me to Lance Groff and he suggested I come into Mid City Subaru. I called Lance and he was able to get my car in on the same day. I was treated with nothing but professionalism, honesty, and integrity. I did not feel like I was being "scammed" or asked to spend more than was necessary like I was starting to feel elsewhere. Keep it up, Lance and Mid City Subaru! More

I first called your service department and spoke with a gentleman in regards to the problem I was having with my vehicle. The gentleman was very knowledgeable and worked around my schedule the best he cou gentleman in regards to the problem I was having with my vehicle. The gentleman was very knowledgeable and worked around my schedule the best he could to get my vehicle in for inspection/service as soon as possible. When I brought my car in, I asked for the gentleman I spoke with on the phone, Lance Groff, and after the mechanics looked at my car, he contacted me and was very informative and explained the problem to me in detail and the estimated cost. When I came in to pick up my vehicle Lance remembered my name which was very welcoming. I will continue to contact/deal with him on all my future service needs. Overall, he was a delight to deal with. More

I called to schedule an appointment for service. I was hearing a noise on the right side near the wheel, and figured it may be suspension related. The person I spoke to, Lance was extremely helpful and fr hearing a noise on the right side near the wheel, and figured it may be suspension related. The person I spoke to, Lance was extremely helpful and friendly; and also noticed that I was due for an oil change too. In a world where quality care and customer service are often forgotten, it was refreshing to deal with such a helpful individual. In the future, I will ask for Lance by name, and continue to coming to your dealership for service. More