Berman Subaru of Chicago

I can honestly say I had a bad experience today at Berman Subaru of Chicago. But let me go back and explain why. On the last week of May I purchased a 2015 WRX with 58k miles at a reasonable price. A couple Subaru of Chicago. But let me go back and explain why. On the last week of May I purchased a 2015 WRX with 58k miles at a reasonable price. A couple weeks later the car starts having power issues as I accelerate from a complete stop. I took it to the dealer and explained to Nick (from service) that my car is not running well. Nick told me that he will have someone test drive and inspect the car to see what could possibly be wrong. I've waiting a little over two hours. Nick comes back and tells me nothing is wrong with the car and it's ready to go. I said are you sure because the car feels weak. He said no everything seems to be fine, so he hands me the keys and I drive the car and it was running well. 2 weeks later I'm driving to work and the car starts feeling weak again and now with the check engine light on. So I ended up leaving work and headed straight to the dealer. I explained in details of how and when it happened. Once again Nick was the one to assist me. He said it'll be a fee to diagnosed the car I said it's fine. About 30-45 minutes later he said its the O2 sensor and in total with diagnostic fee will be $500 and that "might" solve the issue. I was told to either wait till the car is ready or I would receive a call once it's ready. I decided to come back for the car. About two hours later I get a call saying my car is ready. The car started driving better but still not satisfied with the random times it will loose power on a complete stop. One night coming home from work I was at an intersection waiting on a left turn when the car decided not to accelerate while making a turn. I was very close to getting into a car accident because the car did not accelerate properly. The next day I called Subaru and explained the situation and was told to schedule an appointment to inspect the car. I called off work and took the car the next day. For the third time I had Nick as my service advisor. This time I was in the waiting lobby for like 30 minutes. He comes back and tells me you're car is fine just drive it around and it should be ok. Well as I drove the car away the car seemed fine but I never understood why the car was running fine after I left the dealer. On September 6 2020 I was driving home on the expressway and the mileage started dropping so I let go of the acceleration and pull over on the shoulder to see what's wrong but once I made a complete stop the car died out on me. The car wouldn't start. I called roadside assistance and took it to Berman subaru Chicago . Where now I was told I need an engine for 8500 that's without a new turbo (if needed) . 9/28/2020 walked into dealer to negotiate/test drive new vehicle. Was very disappointed was told by Jake the salesmen "your finances need to be checked before anything" Manager Luke Said "theirs not xxxx we can do for you" service is closed. This discourages me to buy a Subaru due to the fact the managers telling me how he has seen Subaru's with 40 miles blow up an engine.....???? I only had the car for 3 months 3000 miles on the engine. More

I had a great first car buying experience with Bart. He was very responsive over email and text from the moment I made an online inquiry. I visited the dealership for a test drive this past Saturday - I was very responsive over email and text from the moment I made an online inquiry. I visited the dealership for a test drive this past Saturday - I felt welcomed as soon as I walked in and was comfortable with the COVID-19 precautions the dealership was taking. Bart quickly came out to greet me and immediately took me out to see the 2019 Impreza I had inquired about. I went for a test drive on my own and really liked the car, but I had promised myself I wouldn't buy it the same day I test drove it. I told Bart as much when I got back and he wasn't pushy at all - he was up front about the fact that lots of other people were inquiring about the car, but not in a way that seemed like he wanted to pressure me. I didn't have to go back to the dealership again - yesterday, I initiated the purchase process online, and by today, my car had been delivered to my front door by Damien, who was also very friendly. Overall, I'd highly recommend buying a car here if you're nervous about shady tactics and getting pressured. My experience was that these are honest folks, and the sticker price on my car was already a great deal. More

Absolutely great service, was in and out within two hours, it was clear everyone there wanted me to have a good experience, and the vehicle I purchased was very fairly priced hours, it was clear everyone there wanted me to have a good experience, and the vehicle I purchased was very fairly priced More

Abbi had some wonderful suggestions for in season fruit (her card lists her as a produce specialist :p). She was able to answer our questions and the only reason the score isn't 5 is that we still have to (her card lists her as a produce specialist :p). She was able to answer our questions and the only reason the score isn't 5 is that we still have to wait for the car to be delivered (order is coming from factory). More

Brandon was very helpful in getting us setup with our new Subaru! He was knowledgeable and patient with us as we had to bring our newborn with us. Subaru! He was knowledgeable and patient with us as we had to bring our newborn with us. More

Appreciated the upfront pricing. Brandon took his time Appreciated the upfront pricing. Brandon took his time explaining all the new features of our car. Couldn’t be happier with your dealership & servic Appreciated the upfront pricing. Brandon took his time explaining all the new features of our car. Couldn’t be happier with your dealership & service - smooth process. More

Awesome experience. We loved working with Abbi (and scoring her her first sale!). She made the process effortless and was very knowledgeable of the product lineup. We are excited to be a part of the Be scoring her her first sale!). She made the process effortless and was very knowledgeable of the product lineup. We are excited to be a part of the Berman family. More

I enjoyed working with Cindy Sims - she was friendly, flexible and I truly appreciated her up front, honest, no xx attitude. She made the car buying process much quicker by getting a bunch of paperwork d flexible and I truly appreciated her up front, honest, no xx attitude. She made the car buying process much quicker by getting a bunch of paperwork done ahead of time. More

Had an appointment, was taken in immediately. Good rep agent assisted us. Work done while we waited within time frame given. Had oil change, filter, tire rotation. agent assisted us. Work done while we waited within time frame given. Had oil change, filter, tire rotation. More

Excellent experience We just purchased a new Ascent with help from Joe and Paul. They treated us great, had the paperwork ready to go for us when we came in and made the We just purchased a new Ascent with help from Joe and Paul. They treated us great, had the paperwork ready to go for us when we came in and made the process go smoothly. Will definitely recommend them to family and friends! More