Berman Nissan of Chicago

Beware of their salesmen I was in the market for buying a new car specifically a Nissan Versa. I saw some good prices online so I went in. They offered me a price much highe I was in the market for buying a new car specifically a Nissan Versa. I saw some good prices online so I went in. They offered me a price much higher than the one online. I showed them the price I saw, and they said that price includes military incentive, grad student incentive, and other incentives that less than 5% of the population would ever qualify for. I told them why would they market a price like this online that hardly any one would qualify for. They said there is fine print stating this. When I went back to the website I had to click 2 other links to find this fine print. Immediately, I knew I was dealing with a shady business model. I told them that price was unreasonable, so they offered me a discounted price which was a little higher than what I wanted. I said okay lets work with this then. I was putting $3K down and financing the rest. They then came back to me with my monthly payment stating I would be at 8% APR financing. I literally laughed in their face. I have a credit score of 725, and am a CPA, which I told them earlier. The fact they would try to stick me with that APR is just plain insulting. I negotiated the terms down to 3% after that. So they went back and ran my prices again only to add a $700 fee at the bottom for something called a City Package Fee. When I inquired what the heck this was, they said its for door guards and wheel locks. I went out to the car to see what those were. Its a couple screws and some crappy plastic around the door. This service at most would be worth $100 and that's being generous. After I saw that, I just said have a good day and left. My advice to you is they will always act like they are going to try to get the price down for you only to try to screw you in another way. Beware if you are financing. Do yourself a favor research your credit score and fair market APR rates. In this low rate environment today, even with a fair credit score, you should never pay more than 4%, you would just be getting ripped off. More

New Car Dream I'm ecstatic about my new car! Luis Martinez was AWESOME! GM George told me I was in good hands with Luis and indeed I was. I LOVE Mid City Nissan! #i I'm ecstatic about my new car! Luis Martinez was AWESOME! GM George told me I was in good hands with Luis and indeed I was. I LOVE Mid City Nissan! #imurcustomer4life...... Thanks for making my dream come true Sincerely Karen More

nice sales people and great management Got a new car salesman was very informative and knew the car inside out very friendly had a dispute with the finance guy but George the gm was more th Got a new car salesman was very informative and knew the car inside out very friendly had a dispute with the finance guy but George the gm was more than happy to take care of it for me was very friendly and fixed everything without hesitation Salesman was dan fornal great guy More

Follow up services after vehicle purchase I purchased a vehicle back in May or June of last year and the buying process was great in and out little to no haggling. This review pertains to the I purchased a vehicle back in May or June of last year and the buying process was great in and out little to no haggling. This review pertains to the support aspect and follow up treatment after purchase. Recenlty the vehicle I purchased from Mid City Nissan I sold and then have been trying to receive the refund for the extended warranty I purchased through Mid City for the past couple months now. I called the warranty company and they verified that the cancelation was received and they processed the refund months ago which means the refund was sent to Mid City. I have been after Mid City for some time now trying to get them to issue the refund and get it to me. I have been very patient hoping this process was going to play out just like when I purchased the vehicle but I should have known better. I have received email correspondence from Mid City saying the refund has been sent out to me and it's been over 8 days now and nothing. The next order of business is contacting the BBB and opening a complaint. **This is an update from the above review** I just received the refund in the mail today. I still wish the correspondence was a little better from Mid City but in the end I received my refund. More

Horrible Experience Been a loyal customer of mid city since 2006. In 2013 got a Nissan Pathfinder in which since day 1 i been having issues. Bought the car to showroom 3 Been a loyal customer of mid city since 2006. In 2013 got a Nissan Pathfinder in which since day 1 i been having issues. Bought the car to showroom 3 times in first month to finally figure out there was a nail in tire. Then Jan 2014 computer malfunction took a week to figure out and on top of that my rental car bill showed up in the mail in May that they did not pay it had to take a week before they did. In Jan 2015 again car issues, key not detected, accelerator malfunctioning getting my life in risk. Brought it in then they said that it was a brake chip error refixed and on top of that had it brake pad changed, again 3 days later I had to bring it in same issue. Solution to get a 2015 pathfiinder due to the numerous issues with the other one. I did and it seems like noone cared about the other car issues. Try to get the store owner email nnone wants to give it, store manger service desk manger none of them return calls, they promise they will call in an hour never does. Leave voicemails never calls, after corporate Nissan calls them they will finally attend. I will never recommend this dealership to anyone and I will take extra steps that others know the trouble I went through with them. More

Awesome Customer Service I bought a used Altima 2013 from MidCity just because they were able to match my budget, without compromising on my choice of car. Daniel Durojaiye en I bought a used Altima 2013 from MidCity just because they were able to match my budget, without compromising on my choice of car. Daniel Durojaiye ensured a transparent deal except for the fact that he did not have the spare key fob for this car. He promised to trace the owner but had no luck with it. Now on a fine early morning(6:30 a.m.), I opened the boot, kept my bag inside it & closed the boot. The keys were in the bag & I did not unlock the car before closing the boot lid. Voila! I'm stuck. I do not have a Roadside Assistance so when i call up others on Craiglist, i here insane charges(north of $150). That's when i call up Midcity @ 7:30 am. I'm connected to Dennis, the Service Manager. He understood the situation & assured me that someone will come with a duplicate key in about 2 hours time. I decided to wait. It had been 3 hours by now when I call back &spoke to Daniel Durojaiye. He took some more time and called me back, saying that he would be coming to my place with the keys. Post 30 mins, here he is. And the car is unlocked. And I now have a spare key too. Honestly, I did not expect this kinda service, especially when the deal has been sealed but MidCity & Daniel proved me WRONG! My next purchase will be from MidCity, for sure!! More

I came here after a bad experience with Kelly Nissan. First off, Desi Zamora lied when he said they had all colors in stock and also quoted me a price that included college discount even after I asked hi First off, Desi Zamora lied when he said they had all colors in stock and also quoted me a price that included college discount even after I asked him about the price since it was considerably lower than Kelly Nissan. I went in, worked with Jason Vargas and ended purchasing a Nissan Rogue; I got a better deal than with Kelly Nissan and Jason was more pleasant than the other salesperson. A month after I got the car, it was damaged due to a leak in my garage. I called Jason and asked if there was anything they can do for me. He supposedly talked to his manager and said I could bring it in & see if they can buff the spots on the car. He said he would call me back and let me know when i could take it in. He never called me back. I was very disappointed; I didn't understand why he would not call me even if to tell me that they couldn't do anything for me. Even though my last 2 cars have been Nissans and I loved them, I will never buy one again. And definitely will not recommend this dealership to my family & friends. More

Do not do business with these people, they are highly unethical. After my internet inquiry, Desi called me Monday to say Mid City has the largest inventory of Nissans and they had the exact Nissan Rogue unethical. After my internet inquiry, Desi called me Monday to say Mid City has the largest inventory of Nissans and they had the exact Nissan Rogue we wanted for my daughter who just moved to the Chicago area and is carless. He connected me with Ariana who assured we both met financial qualifications and selected the car we wanted. The car was a demo but my daughter wanted that specific color and that was fine. She said they would even discount it a little because of the mileage. Ariana offered to reimburse taxi service for my daughter when she came in on Wednesday to pick up the car. Ariana provided the numbers, monthly payment amount, etc. and all looked good and acceptable. Some criticism begins here because at this point Ariana called back later and said that because this was a lease, the papers had to be signed and returned by Fed Ex (we are out of state). This pushed back the purchase or pick up date until Thursday. We were fine with that. I took the day off Wednesday to do this paperwork but there was no FedEx delivery- a text to Ariana and she says she is off this day and finds out the Fed Ex guy never picked up the package. No other comment or apology followed that text - you would think someone who wants your business would reply with what they are doing to make the deal happen. I ask what is the plan and she says she is off but she will find out when she goes into work Thursday. Thursday am which was today - my early morning text inquiry about the Fed Ex delivery happening today? Ariana's reply via text "It looks like the general manager made a decision to sell the car yesterday. I'm truly sorry it was out of my hands. I would offer you something else but we don't have anything else like it in stock". That was it - unbelievable! Later in the day, she texts again "If you need anything else please call my general sales manager at 773-282-6200 his name is George. My intentions were to sell you a car and make you happy. The fact that the car was sold was a surprise to me as well. My apologies once again Mrs. J to you and your daughter(her name)." Like I want to call the GM who sold my car (didn't have the guts to tell me directly) and ask him for some additional help. Avoid this place, this business is not honest. More

Awesome Job!! Ariana is the best Salesperson I have ever had the pleasure of doing business with. She is caring, trust worthy, and a go getter! She was super busy Ariana is the best Salesperson I have ever had the pleasure of doing business with. She is caring, trust worthy, and a go getter! She was super busy when I came in, and she was still able to sit down with me and go over the best way for me to buy a car. I ended up purchasing a 2014 Nissan Rogue SV, and surprisingly it even came with a third row!!! Its a perfect fit for my family! I suggest that everyone goes to see Ariana for the best customer service around!! More

I was not really pleased because their only concern is making sale. And then these people show no more interest after when you need their assistance other than buying cars. So I didnt have a complete sati making sale. And then these people show no more interest after when you need their assistance other than buying cars. So I didnt have a complete satisfaction. More