Berman Nissan of Chicago

great service Chuck campus was very friendly The staff was very helpful The price was great. I got what I wanted and the transaction worked out Just fine. Chuck campus was very friendly The staff was very helpful The price was great. I got what I wanted and the transaction worked out Just fine. More

Worst treatment of a customer I've seen. My plan was to bring my Xterra in for a trade-in appraisal. They said that they should be right around the price I was looking for, and to bring it in My plan was to bring my Xterra in for a trade-in appraisal. They said that they should be right around the price I was looking for, and to bring it in anytime! Drove up to the dealership. I understand that this is obviously a tight city. Absolutely no parking for customers. I pulled into the service drive because I had no other choice, but before pulling in, I am greeted by an employee standing right outside the service entrance door, smoking a cigarette. Asked her for help with where I should park, and she told me she was on her break. Spoke to a service person who walked in and found the person that I was told to look for. He walked me in and said, I am running internet sales, so let me find someone who can help you. Waited, standing in the middle of the showroom, because there are no chairs for the customers. While I wasn't thirsty, my fiancé was there with me hoping for a water. I asked an available employee who said, we do not have any coffee or water, but we do have vending machines for your use. Continued waiting for 10 minutes and was finally greeted by the GM. He walked up still wearing a fedora, and said that they are looking to get my car appraised and having it checked right now. Then walked outside and stepped into his $100,000 dollar car, which was parked at the very front with his vanity plate, backed it up about 4 feet to center it in front of the door, and then walked back into his office. Continued standing and waiting and after around 20 more minutes, came back up to me and said that they would not be able to have a technician inspect the vehicle for me, but regardless for what I was hoping for, wouldn't be able to get to that price? So after my 20 minute drive to Irving Park from South Loop, and 45 minute wait standing in the showroom, he told me that they would not be able to get to my price and he was sorry for the inconvenience. Complete waste of my time. Since the vehicle wasn't inspected, everything told to me about the appraisal could have been told to me over a phone call or within the first 5 minutes of me being in the dealership. The GM pulled the vehicle out of the shop and again apologized for the inconvenience. I stepped into the car and drove down the road for a few minutes before realizing that my title was missing, as it had been sitting on the center console. I searched the entire car, and turned around to head back to the dealership. Walked into the GM's office to ask about my title, and he had no idea. On my way out, I asked the service writer, and he said that he had placed it inside my book in my glove box. Once more, another 10 minutes of wasted time. It was the smallest amount of help I have ever experienced in a dealership. Left steaming, and headed to the next Nissan dealership in Chicago, who was very accommodating and ended up offering me just what I wanted for my car. Thank you Hawkingson Nissan, and Mid City Nissan: you deserve this rating. More

5 STAR SERVICE Mr. Martinez is a Awesome Salesman. He greeted me at the door. He was on time, and Very Knowledgeable about the vehicles. His product knowledge helped Mr. Martinez is a Awesome Salesman. He greeted me at the door. He was on time, and Very Knowledgeable about the vehicles. His product knowledge helped me decide on what vehicle to choose. Thanks Mr.Martinez and Mid City Nissan. I Love my new 2015 Nissan Altima. Have a Awesome Holiday. Mr. Wheeler More

Best customer service I've experienced from any dealer. Luis Martinez of the Uber sales and leasing program was very informative about all the details of how Uber works. To him I want to say thank you. Luis Martinez of the Uber sales and leasing program was very informative about all the details of how Uber works. To him I want to say thank you. More

Content customer! Ernesto Perez is the most polite patient salesperson I have ever encountered. For one month I've been going to Mid City Nissan trying to gather my dat Ernesto Perez is the most polite patient salesperson I have ever encountered. For one month I've been going to Mid City Nissan trying to gather my data to make the right decision. I went in asking for a 2015 Rogue Select. On different visits I discussed options such as prices for other car models, whether to lease, whether to go with a used car.... Sometimes I made appointments and was late or had to reschedule. Ernesto never lost his patience and understood that buying a car is a big financial decision not to be taken lightly. Finally, I decided that due to my current circumstances, leasing would be the best option. A lesser salesperson would have kicked me out a long time ago (believe me it happened to me once!) You have to ask for Ernesto, especially if you are a high maintenance, detail oriented, frugal, analytical buyer! More

What a deal We had FRIENDS that we had gotten cars from before and told us they could get us a deal. Unfortunately friends don't always come through. We cho We had FRIENDS that we had gotten cars from before and told us they could get us a deal. Unfortunately friends don't always come through. We chose mid city Nissan and Luis r Martinez got us a great deal. We are very pleased ,no bs just straight and direct. We would definitely go to Luis again in the future. Thanks again Luis. More

Outstanding! I am completely satisfied doing business with this company. My sales consultant Luis Martinez has been very helpful and accomodating. Very professi I am completely satisfied doing business with this company. My sales consultant Luis Martinez has been very helpful and accomodating. Very professional. He gave us a lot of options in order to process of getting the car. At the end, I was able to bring my dream car home...Ecstatic! I definitely recommend this sales agent if you're planning on doing business with Mid City Nissan More

Simply Amazing So I went into Mid City Nissan Wednesday with no intention to buy. I met with Maciej Skwiot to talk about the possibility of buying a G37 if I liked i So I went into Mid City Nissan Wednesday with no intention to buy. I met with Maciej Skwiot to talk about the possibility of buying a G37 if I liked it. The condition this car was in was AMAZING! I actually had several cars I was drawn to because of the condition they were all in. Mid City Nissan is truly a hidden gem in the car buying world. Everyone was nice from finance to the managers. Truely Impressed! I think the best hidden gem was my sales woman Maria Munoz. I had no intention in buying a car and was just looking but she swayed me into taking it for a test drive and it drove beautifully. I am glad I listen to her. Suspension was tight and the power of the G37 was amazing. Im a fan for life because of your saleswoman Maria! I told everyone about the deal I got in my Maxima group. Your Finance department was very helpful as well. More

Used car purchase Pleasant experience all around attentive and not pushy from Internet specialist angel to chuck campus sales man, promissory note met 100% with no prob Pleasant experience all around attentive and not pushy from Internet specialist angel to chuck campus sales man, promissory note met 100% with no problems service manager very friendly service advisor luke bishop very friendly and efficient, will recommend to family and friends More

Professional/Friendly My personal experience with my sales representative was very professional,she made my visit very comfortable and easy going even days before I decided My personal experience with my sales representative was very professional,she made my visit very comfortable and easy going even days before I decided to make my purchase . Maria Munoz always kept me informed of any info I needed to know, my purchase was based on the friendliness and professionalism she presented. More