Berman INFINITI Chicago

Come up short at the finish line Overall it was a good experience, Luis was pleasant, friendly and informative.He made this transaction smooth and definitely pleasant. Same thing reg Overall it was a good experience, Luis was pleasant, friendly and informative.He made this transaction smooth and definitely pleasant. Same thing regarding Joseph. With these two gentlemen it was good experience The black marks were: The car had only one key fob and I believe for Berman Infiniti it could have been not a big deal at all to add a second one for free instead to "make" me purchase one. I use the word make because it will be irresponsible have only one key. Additionally that piece of information should have been disclosed before the purchase not after. Lastly, we received not support at delivery, gave us the key and kissed us goodbye like how to set up the Bluetooth with the phone. and Luis was incorrect to tell us that we could pair the phone for music with Bluetooth the 2009 G37 doesn't support that function. We had to go to Field Infiniti to figure out that and get the phone paired with the car. Little things, but sometime are the little things that could make the difference. BTW on your survey at the question Would you recommend the dealership? I would add the "not sure button" which I would have used in this instance. More

Leased vehicle I was very happy with Chloe, she worked hard with us and was very patient. We spent a lot of time at the dealership, but Joseph offered us dinner at W I was very happy with Chloe, she worked hard with us and was very patient. We spent a lot of time at the dealership, but Joseph offered us dinner at Wild fire and that was great also. They were a good team More

Walk in no appointment. Quick diagnosis of problem. I came in roght after work without an appointment. Seevice quickly diagnosed the problem and fixed my car quicker than the stated amount of time. I w I came in roght after work without an appointment. Seevice quickly diagnosed the problem and fixed my car quicker than the stated amount of time. I was out and on my way home with my heater working perfectly! More

Super sales girl Chloe Chloe was very attentive to our sales needs and exceeded all my expectations from a sales person. When you go to Bermans for your next new or used car Chloe was very attentive to our sales needs and exceeded all my expectations from a sales person. When you go to Bermans for your next new or used car, ask for Chloe Alsubagh...and tell her Dave sent you. More

Fast courteous service Service manager took me as soon as I arrived. He knew what my concerns were and they were taken care of quickly and thoroughly. An Uber was called to Service manager took me as soon as I arrived. He knew what my concerns were and they were taken care of quickly and thoroughly. An Uber was called to take me home and Randy kept me informed of my cars status. Nice work. More

Great purchase Addy was terrific and made mine a great experience from start to finish. I am not going to make additional comments just to please you. Addy was terrific and made mine a great experience from start to finish. I am not going to make additional comments just to please you. More

Service Great service just$$$. Fast and efficient way them. Good work. Nice people clean area. Needs better wait rooms. Vending machines or options. Maybe a Great service just$$$. Fast and efficient way them. Good work. Nice people clean area. Needs better wait rooms. Vending machines or options. Maybe a quite room More

I love the I am very happy with my new purchase at Berman Infiniti. I had originally had chosen a particular car. However found that it was not a good fit for me I am very happy with my new purchase at Berman Infiniti. I had originally had chosen a particular car. However found that it was not a good fit for me and my family. I was able to trade it in within 30 days hassle-free. More

New Lease Option The sales person was very helpful and knowledgeable. He as well as the finance person assist me with getting the deal done. However, I wasn't ready to The sales person was very helpful and knowledgeable. He as well as the finance person assist me with getting the deal done. However, I wasn't ready to switch and just wanted to see my options. I will wait until next year before making a change. More

Great as always ! As usual Jermaine took extremely GREAT care of me and my service needs...and explained everything in great detail...I always look forward to seeing hi As usual Jermaine took extremely GREAT care of me and my service needs...and explained everything in great detail...I always look forward to seeing him and getting the level of customer service I have come to expect ! More